Lancet has been of no help in resolving the bill but just back and forth between me and lancet and me and bonitas

have a bill for a pcr test done in hospital on the 24th November 2025. This bill was not paid. There has been back and forth between myself and bonitas where bonitas stated that it was not submitted by lancet for authorisation and when I tell lancet then it is stated that it was submitted as per lab form. Can bonitas contact lancet to resolve this or can the 2 parties and myself get on a call to resolve this? I even escalated this to lancet management. Lancet just continously sends me bills but has been no help in resolving the query. I phoned the call centre and was on a call of over 20 minutes with a consultant from the accounts department where she told me that she can't help me and what bonitas stated is not the process. Also, bonitas asked lancet to speak to a case manager at bonitas but the consultant stated that lancet doesn't speak to the medical aid so I asked her to escalate to management as I don't know how to resolve the query since lancet doesn't want to speak to bonitas