DM
Dhesu M
Active since Mar 2009
15
Reviews
0
Industries
Reviews
15 reviews3 weeks ago
Lancet has been of no help in resolving the bill but just back and forth between me and lancet and me and bonitas
have a bill for a pcr test done in hospital on the 24th November 2025. This bill was not paid. There has been back and forth between myself and bonitas where bonitas stated that it was not submitted by lancet for authorisation and when I tell lancet then it is stated that it was submitted as per lab form. Can bonitas contact lancet to resolve this or can the 2 parties and myself get on a call to resolve this? I even escalated this to lancet management. Lancet just continously sends me bills but has been no help in resolving the query. I phoned the call centre and was on a call of over 20 minutes with a consultant from the accounts department where she told me that she can't help me and what bonitas stated is not the process. Also, bonitas asked lancet to speak to a case manager at bonitas but the consultant stated that lancet doesn't speak to the medical aid so I asked her to escalate to management as I don't know how to resolve the query since lancet doesn't want to speak to bonitas
1 reply
3 weeks ago
Outstanding bill for 6 months and back and forth between bonitas and lancet lab with no resolution
I have a bill for a pcr test done in hospital on the 24th November 2025. This bill was not paid. There has been back and forth between myself and bonitas where bonitas stated that it was not submitted by lancet for authorisation and when I tell lancet then it is stated that it was submitted as per lab form. Can bonitas contact lancet to resolve this or can the 2 parties and myself get on a call to resolve this? I even escalated this to lancet management
2 replies
3 weeks ago
Dell laptop ...screen and motherboard issues less than a year old. Poor quality for the exorbitant price that I paid
I bought a Dell I7 laptop from Dell less than a year ago which cost just under R20 000. It is still under warranty. It seems that I may have closed my screen on my soft notepad so there was a slight Crack on the screen. I struggled to get hold of Dell support which is AI generated. I booked it into a company to do an evaluation. They opened the laptop and imagine theirs and my shock when it was discovered that the motherboard was damaged. Wow...is Dell laptops so fragile.one would think I dropped the laptop from a 10 storey building which I didn't do. Dell stated the cost to repair is over R9000 and it is not covered under warranty. I am so disappointed and will never buy a Dell laptop again. It was a waste of money. I had a demo acer slimline laptop for over 12 years which I had accidentally dropped multiple times and it still worked. Thought it was time for an upgrade but regret my decision
0 replies
3 months ago
Amazing service
I needed parts/consumables for my service as my vehicle is out of motorplan. I posted on the BMW group on Facebook and Joel who was in the parts division contacted me a few years ago. He provided a quote. I shopped around and found the quote that he supp**** to be reasonable so I have been purchasing parts from BMW Clearwater ever since. I recently needed to have my battery replaced. Unfortunately Joel is no longer with BMW but Memsy happily assisted me with a quote for a battery and labour. Unfortunately, the branch was fully booked so I got a booking in 2 weeks but it was such a pleasant experience. I had to wait for my insurance to send a company to jump start my car so I only got to BMW by 9am. They accommodated me and dropped me off at my place. Booked an uber to fetch me in the afternoon before traffic buildup and the pending storm and the price that I paid was very reasonable for the Battery and labour. I highly recommend this branch.
0 replies
3 months ago
Minutes was taken away before being used or expired
i had requested a call back on Monday since I can not get through to an agent via the call centre. I did receive a callback but a case was not logged. I then requested a callback yesterday and a case was logged. My issue is that my minutes from last month and this month expired on the 15th Feb together with a 200 minute bundle that I bought which is a 30 day bundle. Only the 200 minute bundle should have expired and not all minutes as minutes carry over for a month and i am sure that i did not use all minutes. I have been with out minutes since the 15th Feb and I was told yesterday today when I requested another call back that my query will only be looked at on Monday i.e after 72 hours.
0 replies
5 months ago
No feedback on authorisation for a CT scan to be done while and after hospital visit
I was in hospital in November and the doctor wrote a motivation for a CT scan to be done on the 24th November. I was discharged by the 27th November as no feedback was received from Bonitas. I phoned Bonitas constantly and still no feedback was received. The doctor closed his practice on the 19th December and I still did not receive approval for the scan to be done
2 replies
18 months ago
Medical aid paid for blood tests in August 2024 but Lancet has not settled accounts to date
I had conducted weekly blood tests since March. There has been back and forth with Lancet and the medical aid but the medical aid settled accounts at the end of August. I submitted the remittance to Lancet but Lancet still has not settled the accounts as per the remittance. Lancet in July changed the pricing of the blood tests that were done in March and back dated the pricing on their side but the medical aid already processed the payments on the pricing initially submitted. I have followed up with Lancet about 2-4 times a month since then as they continously send me statements. Lancet has not handed these accounts to debt collectors who contact me.
1 reply
61 months ago
Data is carried over but removed without usage,
I have an LTE contract which I upgraded in March to get 40 GIG day and 40 Gig night. I was told that the day data would carry over for a month. Unfortunately, after the data is carried over, the data used is deducted from the data allocated in the current months and not the carried over data which is supposed to expire in the current month. I had tried to phone the call centre, logged a fault online etc. I had logged a case and did not receive feedback. I went to the store twice to log a call back. A call centre consultant eventually contacted me and told me that the 40 GIG day data is broken down into 20 GIG day LTE data and 20 GIG inclusive data. It seems that the system deducts from the LTE data and not inclusive which is a poor excuse of why I can not use data allocated to me and thereafter it expires and is taken away. This has been happening for 2 months and has not been resolved.
0 replies
69 months ago
Persiperience Muguwe who is a Tiler did not complete the required tiling during House renovations
Persiperience Muguwe (Persi) worked with Dolezar Construction and did tiling at my house. He only completed the tiling of the floors and still needed to tile the walls of the bathroom and kitchen. Tiles were initially bought for the entire house renovations but after the floor was tiled, there were insufficient ties to complete the renovations and he then did not return to complete the project.
0 replies
69 months ago
Incorrect amount of data allocated to my account
I had a Wifi 10 gig sim only month to month contract. I then choose a September big deal which offers R30 gig day and 30 gig night. I received an sms that my order was confirmed I received 6.66 gig data in September but only 20 gig day and 20 gig night. I tried contacting the call centre, chatting to an agent on the Telkom website, utilising the Whatsapp number and eventually contacted an agent on Facebook messenger and received feedback that there is a problem loading the additional 10 gig so i will receive my data in future. I still have not received the 10 gig day and night data.
0 replies
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1 Star
13 (86.66666666666667%)