BN
BMW Northcliff
Unclaimed Business
BN
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
3.3|3 Reviews
May '25 - Apr '26
5(33.3%)
4(33.3%)
3(0%)
2(0%)
1(33.3%)
5(33.3%)
4(33.3%)
3(0%)
2(0%)
1(33.3%)
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDM
Dhesu M
1 reviews | Active since Jan 2020
23 Feb 2026, 14:07
Amazing service
I needed parts/consumables for my service as my vehicle is out of motorplan. I posted on the BMW group on Facebook and Joel who was in the parts division contacted me a few years ago. He provided a quote. I shopped around and found the quote that he supp**** to be reasonable so I have been purchasing parts from BMW Clearwater ever since. I recently needed to have my battery replaced. Unfortunately Joel is no longer with BMW but Memsy happily assisted me with a quote for a battery and labour. Unfortunately, the branch was fully booked so I got a booking in 2 weeks but it was such a pleasant experience. I had to wait for my insurance to send a company to jump start my car so I only got to BMW by 9am. They accommodated me and dropped me off at my place. Booked an uber to fetch me in the afternoon before traffic buildup and the pending storm and the price that I paid was very reasonable for the Battery and labour. I highly recommend this branch.
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Dhesu M
1 reviews | Active since Jan 2020
23 Feb 2026, 14:07
Amazing service
I needed parts/consumables for my service as my vehicle is out of motorplan. I posted on the BMW group on Facebook and Joel who was in the parts division contacted me a few years ago. He provided a quote. I shopped around and found the quote that he supp**** to be reasonable so I have been purchasing parts from BMW Clearwater ever since. I recently needed to have my battery replaced. Unfortunately Joel is no longer with BMW but Memsy happily assisted me with a quote for a battery and labour. Unfortunately, the branch was fully booked so I got a booking in 2 weeks but it was such a pleasant experience. I had to wait for my insurance to send a company to jump start my car so I only got to BMW by 9am. They accommodated me and dropped me off at my place. Booked an uber to fetch me in the afternoon before traffic buildup and the pending storm and the price that I paid was very reasonable for the Battery and labour. I highly recommend this branch.
0
Replies (0)EL
Ebrahim L
1 reviews | Active since Jan 2020
29 Jan 2026, 16:20
Exceptional BMW DEalership
⭐⭐⭐⭐⭐ Exceptional Service – BMW Northcliff Sets the Benchmark I would like to commend BMW Northcliff for consistently delivering outstanding service, with special recognition to Tony, the Workshop Manager, who is nothing short of exceptional. Tony goes far beyond the call of duty in every sense. He never says no, no matter how challenging the request, and is always willing to go the extra mile to ensure that everything is handled properly and professionally. His level of commitment, responsiveness, and problem-solving ability is truly remarkable. What sets Tony apart is not only his deep technical knowledge, but also his genuine care for customers. He is approachable, incredibly helpful, and communicates clearly and honestly — qualities that are becoming increasingly rare. You always feel that your vehicle, and your concerns, are in the best possible hands. Tony is a real asset and a true star within BMW Northcliff and the BMW brand as a whole. His dedication, work ethic, and customer-first attitude represent exactly what premium service should look like. BMW Northcliff is extremely fortunate to have someone of Tony’s calibre leading their workshop, and I would not hesitate to recommend this dealership to anyone seeking excellence, professionalism, and peace of mind. Thank you, Tony, for your outstanding service — it does not go unnoticed and is genuinely appreciated.
Helpful (0)
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Ebrahim L
1 reviews | Active since Jan 2020
29 Jan 2026, 16:20
Exceptional BMW DEalership
⭐⭐⭐⭐⭐ Exceptional Service – BMW Northcliff Sets the Benchmark I would like to commend BMW Northcliff for consistently delivering outstanding service, with special recognition to Tony, the Workshop Manager, who is nothing short of exceptional. Tony goes far beyond the call of duty in every sense. He never says no, no matter how challenging the request, and is always willing to go the extra mile to ensure that everything is handled properly and professionally. His level of commitment, responsiveness, and problem-solving ability is truly remarkable. What sets Tony apart is not only his deep technical knowledge, but also his genuine care for customers. He is approachable, incredibly helpful, and communicates clearly and honestly — qualities that are becoming increasingly rare. You always feel that your vehicle, and your concerns, are in the best possible hands. Tony is a real asset and a true star within BMW Northcliff and the BMW brand as a whole. His dedication, work ethic, and customer-first attitude represent exactly what premium service should look like. BMW Northcliff is extremely fortunate to have someone of Tony’s calibre leading their workshop, and I would not hesitate to recommend this dealership to anyone seeking excellence, professionalism, and peace of mind. Thank you, Tony, for your outstanding service — it does not go unnoticed and is genuinely appreciated.
0
Replies (0)DS
Dante S
1 reviews | Active since Jan 2020
5 Jan 2026, 16:46
Vehicle Returned with Additional Damage from BMW Northcliff
The vehicle was returned to me on the 31st at approximately 09:32 via flatbed tow truck arranged by BMW Northcliff. Upon delivery, the vehicle was found to have new faults that were not present prior to collection, including a driving stabilisation error and severe steering misalignment. Based on visual inspection and vehicle behaviour, it appears the tie rod end and axle may have been damaged during the loading process onto the flatbed. The vehicle is now unsafe to drive. At the time of both collection and delivery, I asked the towing operator whether there were any documents or condition reports to sign. I was advised that there were no documents requiring signature for either collection or delivery. I immediately documented the vehicle’s condition with photographs and notified BMW Northcliff via WhatsApp upon delivery. This damage occurred while the vehicle was in BMW Northcliff’s custody and control, during return logistics arranged by the dealership, and further compounds the prolonged deprivation of use, safety concerns, and loss of confidence already raised in this complaint. I am awaiting BMW Group intervention to address both the unresolved mechanical fault and the newly introduced damage caused during vehicle handling.
Helpful (0)
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Dante S
1 reviews | Active since Jan 2020
5 Jan 2026, 16:46
Vehicle Returned with Additional Damage from BMW Northcliff
The vehicle was returned to me on the 31st at approximately 09:32 via flatbed tow truck arranged by BMW Northcliff. Upon delivery, the vehicle was found to have new faults that were not present prior to collection, including a driving stabilisation error and severe steering misalignment. Based on visual inspection and vehicle behaviour, it appears the tie rod end and axle may have been damaged during the loading process onto the flatbed. The vehicle is now unsafe to drive. At the time of both collection and delivery, I asked the towing operator whether there were any documents or condition reports to sign. I was advised that there were no documents requiring signature for either collection or delivery. I immediately documented the vehicle’s condition with photographs and notified BMW Northcliff via WhatsApp upon delivery. This damage occurred while the vehicle was in BMW Northcliff’s custody and control, during return logistics arranged by the dealership, and further compounds the prolonged deprivation of use, safety concerns, and loss of confidence already raised in this complaint. I am awaiting BMW Group intervention to address both the unresolved mechanical fault and the newly introduced damage caused during vehicle handling.
0
Replies (0)PK
Pieter K
1 reviews | Active since Jan 2020
14 Mar 2025, 14:02
BMW Northcliff & BMW Financial Services Negligence
I returned my Mini Cooper S on 30 September 2024 under a Guaranteed Buy-Back agreement, yet my account has still not been settled. In December 2024, I contacted BMW Northcliff to ask why, only to be told they were still waiting for an inspection—three months after the return. On 10 February 2025, Jade (F&I Manager) finally contacted me with the inspection report and settlement quote. I was in discussions with Jade regarding the delay, but no resolution was forthcoming. By 8 March 2025, I discovered that BMW Northcliff and BMW Financial Services’ delays had negatively impacted my credit rating. With no progress being made, I escalated the matter and emailed the Dealer Principal, Paul Farnworth, on 10 March. He read my email but never bothered to reply. I left multiple messages, all ignored. Now, on 14 March, he has activated an out-of-office response. At 15:42 today, I received an email from BMW Financial Services stating that while the damage fees have been received, they are unable to close my account due to an “IT issue” preventing the GFV amount from being credited. They claim to have logged a ticket for urgent attention, but this is yet another excuse after months of incompetence. Meanwhile, my credit record remains damaged through no fault of my own. BMW Northcliff and BMW Financial Services have demonstrated gross inefficiency, lack of accountability, and a complete disregard for their customers. Their delays have serious financial consequences, yet they refuse to act with any urgency. Avoid them at all costs.
Helpful (0)
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Pieter K
1 reviews | Active since Jan 2020
14 Mar 2025, 14:02
BMW Northcliff & BMW Financial Services Negligence
I returned my Mini Cooper S on 30 September 2024 under a Guaranteed Buy-Back agreement, yet my account has still not been settled. In December 2024, I contacted BMW Northcliff to ask why, only to be told they were still waiting for an inspection—three months after the return. On 10 February 2025, Jade (F&I Manager) finally contacted me with the inspection report and settlement quote. I was in discussions with Jade regarding the delay, but no resolution was forthcoming. By 8 March 2025, I discovered that BMW Northcliff and BMW Financial Services’ delays had negatively impacted my credit rating. With no progress being made, I escalated the matter and emailed the Dealer Principal, Paul Farnworth, on 10 March. He read my email but never bothered to reply. I left multiple messages, all ignored. Now, on 14 March, he has activated an out-of-office response. At 15:42 today, I received an email from BMW Financial Services stating that while the damage fees have been received, they are unable to close my account due to an “IT issue” preventing the GFV amount from being credited. They claim to have logged a ticket for urgent attention, but this is yet another excuse after months of incompetence. Meanwhile, my credit record remains damaged through no fault of my own. BMW Northcliff and BMW Financial Services have demonstrated gross inefficiency, lack of accountability, and a complete disregard for their customers. Their delays have serious financial consequences, yet they refuse to act with any urgency. Avoid them at all costs.
0
Replies (0)