BN
BMW Northcliff
Unclaimed Business
BN
Performance(last 12 months):
Trustindex Rating
0TrustIndex
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Review Distribution
2.8|4 Reviews
Jul '25 - Jun '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
14 Apr 2026, 13:43
Poor Sevice from Workshop / Service
Totally Disappointed with the Sevice received from BMW Northcliff. Pathetic!! My vehicle was booked in for a a Oil Service today the 14/04/26. I was at BMW around 06:50 this morning as vehicles need to be in from 07:00, considering it was drizzling i was directed to the usual spot where vehicles get Checked and booked in, from 07:05 there were like 4 Gentleman standing around chatting not realizing these are the guys who need to check my car in, I than got out of the vehicle only to realize that now security was sending vehicles to the other side of the parking, it was 07:20 and I had not been attended to and cars coming in were being checked the same time!! After making a fuss my vehicle was checked in Upon collection this afternoon at around 14:00 I received the keys only to check the service history had not been updated, the Oil Service was noted but the history was not updated, after querying this i was told something about running on a Generator and I will have to bring the car back? So had i not asked this would have not been updated. Seriously this happened on the same vehicles last Service as well and it was corrected immediately If this how BMW Northcliff handles there clients? Amazing with my newer BMW this has never happened only with this vehicles being a older vehicle!! Think this will be my last visit to this branch going forward and I will make it known to all family and friends who frequent this Delership as Well!!
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Anonymous
1 reviews | Active since Jan 2020
14 Apr 2026, 13:43
Poor Sevice from Workshop / Service
Totally Disappointed with the Sevice received from BMW Northcliff. Pathetic!! My vehicle was booked in for a a Oil Service today the 14/04/26. I was at BMW around 06:50 this morning as vehicles need to be in from 07:00, considering it was drizzling i was directed to the usual spot where vehicles get Checked and booked in, from 07:05 there were like 4 Gentleman standing around chatting not realizing these are the guys who need to check my car in, I than got out of the vehicle only to realize that now security was sending vehicles to the other side of the parking, it was 07:20 and I had not been attended to and cars coming in were being checked the same time!! After making a fuss my vehicle was checked in Upon collection this afternoon at around 14:00 I received the keys only to check the service history had not been updated, the Oil Service was noted but the history was not updated, after querying this i was told something about running on a Generator and I will have to bring the car back? So had i not asked this would have not been updated. Seriously this happened on the same vehicles last Service as well and it was corrected immediately If this how BMW Northcliff handles there clients? Amazing with my newer BMW this has never happened only with this vehicles being a older vehicle!! Think this will be my last visit to this branch going forward and I will make it known to all family and friends who frequent this Delership as Well!!
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Anonymous
1 reviews | Active since Jan 2020
23 Feb 2026, 14:07
Amazing service
I needed parts/consumables for my service as my vehicle is out of motorplan. I posted on the BMW group on Facebook and Joel who was in the parts division contacted me a few years ago. He provided a quote. I shopped around and found the quote that he supp**** to be reasonable so I have been purchasing parts from BMW Clearwater ever since. I recently needed to have my battery replaced. Unfortunately Joel is no longer with BMW but Memsy happily assisted me with a quote for a battery and labour. Unfortunately, the branch was fully booked so I got a booking in 2 weeks but it was such a pleasant experience. I had to wait for my insurance to send a company to jump start my car so I only got to BMW by 9am. They accommodated me and dropped me off at my place. Booked an uber to fetch me in the afternoon before traffic buildup and the pending storm and the price that I paid was very reasonable for the Battery and labour. I highly recommend this branch.
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Anonymous
1 reviews | Active since Jan 2020
23 Feb 2026, 14:07
Amazing service
I needed parts/consumables for my service as my vehicle is out of motorplan. I posted on the BMW group on Facebook and Joel who was in the parts division contacted me a few years ago. He provided a quote. I shopped around and found the quote that he supp**** to be reasonable so I have been purchasing parts from BMW Clearwater ever since. I recently needed to have my battery replaced. Unfortunately Joel is no longer with BMW but Memsy happily assisted me with a quote for a battery and labour. Unfortunately, the branch was fully booked so I got a booking in 2 weeks but it was such a pleasant experience. I had to wait for my insurance to send a company to jump start my car so I only got to BMW by 9am. They accommodated me and dropped me off at my place. Booked an uber to fetch me in the afternoon before traffic buildup and the pending storm and the price that I paid was very reasonable for the Battery and labour. I highly recommend this branch.
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Anonymous
1 reviews | Active since Jan 2020
29 Jan 2026, 16:20
Exceptional BMW DEalership
⭐⭐⭐⭐⭐ Exceptional Service – BMW Northcliff Sets the Benchmark I would like to commend BMW Northcliff for consistently delivering outstanding service, with special recognition to Tony, the Workshop Manager, who is nothing short of exceptional. Tony goes far beyond the call of duty in every sense. He never says no, no matter how challenging the request, and is always willing to go the extra mile to ensure that everything is handled properly and professionally. His level of commitment, responsiveness, and problem-solving ability is truly remarkable. What sets Tony apart is not only his deep technical knowledge, but also his genuine care for customers. He is approachable, incredibly helpful, and communicates clearly and honestly — qualities that are becoming increasingly rare. You always feel that your vehicle, and your concerns, are in the best possible hands. Tony is a real asset and a true star within BMW Northcliff and the BMW brand as a whole. His dedication, work ethic, and customer-first attitude represent exactly what premium service should look like. BMW Northcliff is extremely fortunate to have someone of Tony’s calibre leading their workshop, and I would not hesitate to recommend this dealership to anyone seeking excellence, professionalism, and peace of mind. Thank you, Tony, for your outstanding service — it does not go unnoticed and is genuinely appreciated.
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Anonymous
1 reviews | Active since Jan 2020
29 Jan 2026, 16:20
Exceptional BMW DEalership
⭐⭐⭐⭐⭐ Exceptional Service – BMW Northcliff Sets the Benchmark I would like to commend BMW Northcliff for consistently delivering outstanding service, with special recognition to Tony, the Workshop Manager, who is nothing short of exceptional. Tony goes far beyond the call of duty in every sense. He never says no, no matter how challenging the request, and is always willing to go the extra mile to ensure that everything is handled properly and professionally. His level of commitment, responsiveness, and problem-solving ability is truly remarkable. What sets Tony apart is not only his deep technical knowledge, but also his genuine care for customers. He is approachable, incredibly helpful, and communicates clearly and honestly — qualities that are becoming increasingly rare. You always feel that your vehicle, and your concerns, are in the best possible hands. Tony is a real asset and a true star within BMW Northcliff and the BMW brand as a whole. His dedication, work ethic, and customer-first attitude represent exactly what premium service should look like. BMW Northcliff is extremely fortunate to have someone of Tony’s calibre leading their workshop, and I would not hesitate to recommend this dealership to anyone seeking excellence, professionalism, and peace of mind. Thank you, Tony, for your outstanding service — it does not go unnoticed and is genuinely appreciated.
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Anonymous
1 reviews | Active since Jan 2020
5 Jan 2026, 16:46
Vehicle Returned with Additional Damage from BMW Northcliff
The vehicle was returned to me on the 31st at approximately 09:32 via flatbed tow truck arranged by BMW Northcliff. Upon delivery, the vehicle was found to have new faults that were not present prior to collection, including a driving stabilisation error and severe steering misalignment. Based on visual inspection and vehicle behaviour, it appears the tie rod end and axle may have been damaged during the loading process onto the flatbed. The vehicle is now unsafe to drive. At the time of both collection and delivery, I asked the towing operator whether there were any documents or condition reports to sign. I was advised that there were no documents requiring signature for either collection or delivery. I immediately documented the vehicle’s condition with photographs and notified BMW Northcliff via WhatsApp upon delivery. This damage occurred while the vehicle was in BMW Northcliff’s custody and control, during return logistics arranged by the dealership, and further compounds the prolonged deprivation of use, safety concerns, and loss of confidence already raised in this complaint. I am awaiting BMW Group intervention to address both the unresolved mechanical fault and the newly introduced damage caused during vehicle handling.
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Anonymous
1 reviews | Active since Jan 2020
5 Jan 2026, 16:46
Vehicle Returned with Additional Damage from BMW Northcliff
The vehicle was returned to me on the 31st at approximately 09:32 via flatbed tow truck arranged by BMW Northcliff. Upon delivery, the vehicle was found to have new faults that were not present prior to collection, including a driving stabilisation error and severe steering misalignment. Based on visual inspection and vehicle behaviour, it appears the tie rod end and axle may have been damaged during the loading process onto the flatbed. The vehicle is now unsafe to drive. At the time of both collection and delivery, I asked the towing operator whether there were any documents or condition reports to sign. I was advised that there were no documents requiring signature for either collection or delivery. I immediately documented the vehicle’s condition with photographs and notified BMW Northcliff via WhatsApp upon delivery. This damage occurred while the vehicle was in BMW Northcliff’s custody and control, during return logistics arranged by the dealership, and further compounds the prolonged deprivation of use, safety concerns, and loss of confidence already raised in this complaint. I am awaiting BMW Group intervention to address both the unresolved mechanical fault and the newly introduced damage caused during vehicle handling.
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Anonymous
1 reviews | Active since Jan 2020
14 Mar 2025, 14:02
BMW Northcliff & BMW Financial Services Negligence
I returned my Mini Cooper S on 30 September 2024 under a Guaranteed Buy-Back agreement, yet my account has still not been settled. In December 2024, I contacted BMW Northcliff to ask why, only to be told they were still waiting for an inspection—three months after the return. On 10 February 2025, Jade (F&I Manager) finally contacted me with the inspection report and settlement quote. I was in discussions with Jade regarding the delay, but no resolution was forthcoming. By 8 March 2025, I discovered that BMW Northcliff and BMW Financial Services’ delays had negatively impacted my credit rating. With no progress being made, I escalated the matter and emailed the Dealer Principal, Paul Farnworth, on 10 March. He read my email but never bothered to reply. I left multiple messages, all ignored. Now, on 14 March, he has activated an out-of-office response. At 15:42 today, I received an email from BMW Financial Services stating that while the damage fees have been received, they are unable to close my account due to an “IT issue” preventing the GFV amount from being credited. They claim to have logged a ticket for urgent attention, but this is yet another excuse after months of incompetence. Meanwhile, my credit record remains damaged through no fault of my own. BMW Northcliff and BMW Financial Services have demonstrated gross inefficiency, lack of accountability, and a complete disregard for their customers. Their delays have serious financial consequences, yet they refuse to act with any urgency. Avoid them at all costs.
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Anonymous
1 reviews | Active since Jan 2020
14 Mar 2025, 14:02
BMW Northcliff & BMW Financial Services Negligence
I returned my Mini Cooper S on 30 September 2024 under a Guaranteed Buy-Back agreement, yet my account has still not been settled. In December 2024, I contacted BMW Northcliff to ask why, only to be told they were still waiting for an inspection—three months after the return. On 10 February 2025, Jade (F&I Manager) finally contacted me with the inspection report and settlement quote. I was in discussions with Jade regarding the delay, but no resolution was forthcoming. By 8 March 2025, I discovered that BMW Northcliff and BMW Financial Services’ delays had negatively impacted my credit rating. With no progress being made, I escalated the matter and emailed the Dealer Principal, Paul Farnworth, on 10 March. He read my email but never bothered to reply. I left multiple messages, all ignored. Now, on 14 March, he has activated an out-of-office response. At 15:42 today, I received an email from BMW Financial Services stating that while the damage fees have been received, they are unable to close my account due to an “IT issue” preventing the GFV amount from being credited. They claim to have logged a ticket for urgent attention, but this is yet another excuse after months of incompetence. Meanwhile, my credit record remains damaged through no fault of my own. BMW Northcliff and BMW Financial Services have demonstrated gross inefficiency, lack of accountability, and a complete disregard for their customers. Their delays have serious financial consequences, yet they refuse to act with any urgency. Avoid them at all costs.
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