PK
Pieter K
Active since Jan 2016
5
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0
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Reviews
5 reviews13 months ago
BMW Northcliff & BMW Financial Services Negligence
I returned my Mini Cooper S on 30 September 2024 under a Guaranteed Buy-Back agreement, yet my account has still not been settled. In December 2024, I contacted BMW Northcliff to ask why, only to be told they were still waiting for an inspection—three months after the return. On 10 February 2025, Jade (F&I Manager) finally contacted me with the inspection report and settlement quote. I was in discussions with Jade regarding the delay, but no resolution was forthcoming. By 8 March 2025, I discovered that BMW Northcliff and BMW Financial Services’ delays had negatively impacted my credit rating. With no progress being made, I escalated the matter and emailed the Dealer Principal, Paul Farnworth, on 10 March. He read my email but never bothered to reply. I left multiple messages, all ignored. Now, on 14 March, he has activated an out-of-office response. At 15:42 today, I received an email from BMW Financial Services stating that while the damage fees have been received, they are unable to close my account due to an “IT issue” preventing the GFV amount from being credited. They claim to have logged a ticket for urgent attention, but this is yet another excuse after months of incompetence. Meanwhile, my credit record remains damaged through no fault of my own. BMW Northcliff and BMW Financial Services have demonstrated gross inefficiency, lack of accountability, and a complete disregard for their customers. Their delays have serious financial consequences, yet they refuse to act with any urgency. Avoid them at all costs.
53 replies
13 months ago
BMW Northcliff & BMW Financial Services Negligence
I returned my Mini Cooper S on 30 September 2024 under a Guaranteed Buy-Back agreement, yet my account has still not been settled. In December 2024, I contacted BMW Northcliff to ask why, only to be told they were still waiting for an inspection—three months after the return. On 10 February 2025, Jade (F&I Manager) finally contacted me with the inspection report and settlement quote. I was in discussions with Jade regarding the delay, but no resolution was forthcoming. By 8 March 2025, I discovered that BMW Northcliff and BMW Financial Services’ delays had negatively impacted my credit rating. With no progress being made, I escalated the matter and emailed the Dealer Principal, Paul Farnworth, on 10 March. He read my email but never bothered to reply. I left multiple messages, all ignored. Now, on 14 March, he has activated an out-of-office response. At 15:42 today, I received an email from BMW Financial Services stating that while the damage fees have been received, they are unable to close my account due to an “IT issue” preventing the GFV amount from being credited. They claim to have logged a ticket for urgent attention, but this is yet another excuse after months of incompetence. Meanwhile, my credit record remains damaged through no fault of my own. BMW Northcliff and BMW Financial Services have demonstrated gross inefficiency, lack of accountability, and a complete disregard for their customers. Their delays have serious financial consequences, yet they refuse to act with any urgency. Avoid them at all costs.
0 replies
41 months ago
Travelstart Refund
Booking made to travel from JNB to TX using Turkish Airlines. VISA was denied for my daughter due to her age and not having enough ties to SA. I've spoken to Turkish Airlines who referred me back to Travelstart and I've been battling to speak to the right person at Travelstart that can make decisions. Travelstart wants to refund me R825.45 for a ticket that cost me R18 517.45. According to Turkish Airlines the refund should be R16 277. Please find the refund quote below: Service fees AND Travel Extras : R 540.87 (nonrefundable) Fare AND Taxes : R 18517.45 Airline held amount : R 17242.00 Refund admin fee : R 450.00 Estimated Refundable amount : R 825.45 There should be an option to bank the ticket for future use or refund me what I paid less a penalty. Taxes will be recovered and refunded to Travelstart and the seat will be taken up by another traveler, therefor no loss to the airline.
264 replies
52 months ago
Disappointed Client
I will never use Pinnacle again and I won't be recommending them to anyone that I know. They were brought in to adjust the tension on the garage door springs. I was told that I would be quoted before the guys commence any work, They walked in and started replacing rollers which didn't need replacing, they charged R350.00 to tighten a few *****s. They wanted to charge me in around R4 500 for the job. I told them to put my rollers back and offered to pay R1 500 which in my opinion is being too generous. When I phoned the manager back later he wanted to know why I didn't just get someone else that quoted me to do the job instead of getting them to do the job. The reason was because Pinnacle was available today and the other service provider could only do it the following day. Unfortunately the other service provider quoted telephonically who was prepared to do the job for R900 compared to what Pinnacle wanted to charge.
53 replies
125 months ago
MD not returning calls, false advertisibng
ADT sold me an Alarm system and the sales person assured me that I will be getting Pet Friendly sensors, when the technician installed the alarm system they did not install the correct sensors. I was told that they were out of stock. When I contacted ADT to find out when the sensors would be replaced I was told that it was told that Pet Friendly sensors were not part of the deal. I have been trying now for 2 years to get ADT to rectify the problem. I have left numerous messages for the MD, Theunis Kotze, who for some reason is too good to return the public's calls. I have also tried to get Stephen Botha, the Regional Armed response manager to sort my problem out. He assured me that he would get the correct person to contact me back. I did get a call from the sales team leader who tried to convince me that the sensors were not part of the deal. We were not able to use the alarm system and have suffered a break-in. I was advised by 2 ADT employees not to tell the insurers that the alarm wasn't activated. I feel that it is not good having a security company that is dishonest and delivers poor service. The insurance repudiated the claim due to the faulty alarm.
75 replies
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