Poor Sevice from Workshop / Service

Totally Disappointed with the Sevice received from BMW Northcliff. Pathetic!!

My vehicle was booked in for a a Oil Service today the 14/04/26. I was at BMW around 06:50 this morning as vehicles need to be in from 07:00, considering it was drizzling i was directed to the usual spot where vehicles get Checked and booked in, from 07:05 there were like 4 Gentleman standing around chatting not realizing these are the guys who need to check my car in, I than got out of the vehicle only to realize that now security was sending vehicles to the other side of the parking, it was 07:20 and I had not been attended to and cars coming in were being checked the same time!! After making a fuss my vehicle was checked in

Upon collection this afternoon at around 14:00 I received the keys only to check the service history had not been updated, the Oil Service was noted but the history was not updated, after querying this i was told something about running on a Generator and I will have to bring the car back? So had i not asked this would have not been updated. Seriously this happened on the same vehicles last Service as well and it was corrected immediately

If this how BMW Northcliff handles there clients? Amazing with my newer BMW this has never happened only with this vehicles being a older vehicle!!

Think this will be my last visit to this branch going forward and I will make it known to all family and friends who frequent this Delership as Well!!