Complaint about their service, 0799645312 or 0833493513

unhappy client

My husband and I took a car to Land Rover Boksburg on the 15th June 2021 and we were given a quote later that day which we approved same day amount of R56k. car registration : ASD 001 AM Discovery 3.

Our service contact person is Nolitha whom advised us that they will order the parts and it will take longer and we mentioned that we will need a curtesy car or rental car if the car is not ready when schools are closed, because as an essential worker I will need to take the kids to my mums, and she told us after confirming with her manager that they will have rental car around the 2nd of July 2021.

3 weeks later parts are not received, our car is not ready, we understand that it is not under warranty but we are aware that we will have to get a rental car and pay holding fee, I spoke to Nolitha today and still haven't received the car parts, and I wanted to know about the rental car we requested her to organize, that was not done, she didn't do it, now she is telling me about August, who will be with the kids until than. I feel like I am being pushed around, Nolitha did not accommodate us with the car incase come July our car is not ready.

I can't leave the kids alone while working they are still young, the service is not good and we are not looking for 1 weeks of their car, I need it for a weekend while taking them to my mums.

I have come to a point where every time I take my car to Land Rove Boksburg something is bound to go wrong, look at the history and experience with the Company if you go to my car registration service history with them, I get different treatment and they are not accommodative and consistent with the service and the people.

I am almost paying close to R60k of service and when I need them to assist I cannot win.

I am not happy at all, I feel defeated at all time and nothing good or positive I can say about them at all now, we have this conversation but they are still & continuously do the very same things they promised they won't do, I came to a point where I need to pull all my receipt and all the experiences I have received with this company straight to social media because I can't stop to think there's more to how they treat certain people. every time you constantly have to fights or complain with them. they can never be understand and considerate in one go. they cannot put themselves in your shoes , they keep adding more stress to you at all time.

They will service your car very well everything will be on point but the amount of stress they give you , they make you over-look some of the good things they do in your car, if they do not represent good service they way they service your car, that is the waste of time.