MOST APPALLING VEHILCE SERVICE EXPERIENCE EVER!!!!!!!!!!!!!!! LAND ROVER OWNERS BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

LAND ROVER JAGUAR BOKSBURG deserve a ZERO rating! I had the worst experience ever! On Monday 22 April 2024 my Range Rover Velar was booked in at Land Rover Boksburg for a routine service after the Serve Alert message had indicated that the vehicle would soon be due. My car was fully functional with no alerts indicating any kind of engine issues except for the routine Service Schedule Alert. At 5pm they delivered the vehicle to my home and parked it in my garage. The following morning when I drove the vehicle a "Coolant Level Low" alert popped up which was very strange considering the fact that less than 24 hours before the vehicle was in for a service. We had coolant filled and within a few hours again the alert popped up that the coolant level was low and noticed a leak on the ground where the car was parking. We contacted Land Rover and when querying the issue were informed that it was probably erroneously overlooked by the workshop and that they would collect the vehicle again to have it inspected. We then received a call from Land Rover Boksburg informing us that the Water Pump of my car was severely damaged and leaking and that they required an additional R14000 to replace the water pump!!!!!!!!!!!!!!!!!!!!

HOW ON EARTH IS IT POSSIBLE FOR A FULLY FUNCTIONAL VEHICLE WITH NO DAMAGE TO GO IN FOR A SERVICE AND THEN AFTER THE SERVICE HAVE SUCH EXTENSIVE DAMAGE TO SUCH A CRITICAL COMPONENT OF THE VEHICLE??????????? I BELIEVE THAT IT WAS DELIBERATELY DAMAGED. After the initial assessment on Monday, we received a quotation of everything that needs to be serviced and a DAMAGED WATER PUMP THAT NEEDS REPLACING WAS NOT PART OF THE QUOTATION!!!!!!!!!!!!!!!!!

THE SERVICE DEPARTMENT TEAM WERE VERY RUDE AND ARROGANT ABOUT THE SITUATION AND BLATANTLY REFUSED TO ACCEPT ANY RESPONSIBILITY FOR THE DAMAGE TO MY VEHICLE. THEY FURTHER INFORMED ME THAT THE WATER PUMP WAS SO SEVERELY DAMAGED THAT MY VEHICLE COULD NOT BE DRIVEN AND THAT THE ENGINE COULD BE DAMAGED IF IT WAS. THEY TOLD ME TO HAVE MY VEHICLE TOWED AWAY WITHIN 7 DAYS AND IF i FAIL TO DO SO THEY WOULD CHARGE ME STORAGE COSTS!!!!!!!

We contacted both the Service Department Manager as well as the owner of the business and they refused to accept any responsibility!!!!!!

******* SERVICE !!!!!!!!!!!! DO NOT EVER TAKE YOUR VEHICLE THERE!!!!!!!!!!!!!!!!