Land Rover Rivonia Road Unacceptable Service

To say I’m annoyed would be an understatement, 3 Months (December 2025) since and counting! Brake pads were replaced on my Velar under the maintenance plan, after the service I noticed that the disks were being worn which was strange and notified the dealer immediately. (roughly beginning Jan)

Vehicle was booked in again for them to investigate the problem and they replaced the disks (normal procedure I’m guessing would be to check the brake pads as well), that wasn’t done and once again the disks were getting damaged. (Mid January)

Car booked in again for their specialize technician! to have a look and was informed that the spacers on my tires were the cause of the problem, let’s take into account that the issue only started after the brake pads were replaced never the less they informed me that the spaces which have no relation to the disks should be removed which they did and that they would skim the disks and that I should drive the vehicle for a few days to monitor the disks.

A day later same result disks have grooves and I notify the dealer. They informed me that they would need to get approval from head office to have the disks and pads replaced)

Early February, dealer informed me that approval received and that they would confirm when I could bring the vehicle in for replacement of disks and pads .

Last week service advisor confirmed that I could bring the vehicle in this week, and I confirmed that I would bring the vehicle in on the 26th February as I was out of town.

Received a call early this morning 7am to be told that they only received the break pads and that we would need to reschedule the service !!! Because the only available disks are in rustenburg and that it would take 2 days for them to get delivered. Surely before informing me they would have ordered the parts.

I informed them that this was unacceptable and that I would drop the car off at the dealership because I have had enough of their incompetence and that will rectify the problem.

Is this is the level of service that I can expect from Land Rover, inconvenience, frustration and non professionalism.

This issue needs to be resolved !