No one has a clue!!

After being a loyal client for over 15 years, the level of incompetence, dishonesty, and lack of accountability I’ve experienced is unacceptable. I was repeatedly given conflicting and false information regarding the progress of repairs on my vehicle, which eventually led me to go in personally to see what was actually happening. The foreman and mechanic provided completely different explanations. The service agent just had no clue! On my second visit, the rear brake lights were not working. The vehicle was dropped off at 07:30, and by 14:00 I had received no update. When I called to enquire, I was told the car had been taken for a test drive — which made no sense, as the issue was a brake light. I was then told by the foreman that there was “nothing wrong with the car.” When I pointed out that the brake light was clearly not working, I was told they thought the brakes were not working — despite the brakes having been replaced only a few weeks earlier. When I asked whether anyone had checked the dashboard warning indicating the fault, the response was simply, “Oh no, we didn’t check.” This response coming from the foreman is deeply concerning. To make matters worse, I later followed up on the replacement rear light, as I was informed it needed to be ordered and would take approximately 21 days due to lack of local stock. I have now been told that no order was ever placed, and there are no notes on the system regarding the replacement at all. i now have to book the vehicle in again for them to place the order.. And surpise the foreman doesnt know why it wasnt ordered on the day I brought it in. This level of disorganisation, lack of communication, and unprofessional attitude is alarming. Clients spend millions on these vehicles and thousands on servicing, and we expect competent staff who understand both customer service and the products they are servicing. The overall attitude at Land Rover Umhlanga feels overly relaxed to the point of negligence. Perhaps a return to a more professional standard — even something as simple as a change in attire — would help remind everyone of the responsibility that comes with representing a premium brand,