LR
Land Rover Umhlanga
Unclaimed Business
LR
Land Rover Umhlanga
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Land Rover Umhlanga
Land Rover Umhlanga has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Land Rover Umhlanga across 12 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEB
Elizabeth B
1 reviews | Active since Jan 2020
26 Jan 2026, 12:21
No one has a clue!!
After being a loyal client for over 15 years, the level of incompetence, dishonesty, and lack of accountability I’ve experienced is unacceptable. I was repeatedly given conflicting and false information regarding the progress of repairs on my vehicle, which eventually led me to go in personally to see what was actually happening. The foreman and mechanic provided completely different explanations. The service agent just had no clue! On my second visit, the rear brake lights were not working. The vehicle was dropped off at 07:30, and by 14:00 I had received no update. When I called to enquire, I was told the car had been taken for a test drive — which made no sense, as the issue was a brake light. I was then told by the foreman that there was “nothing wrong with the car.” When I pointed out that the brake light was clearly not working, I was told they thought the brakes were not working — despite the brakes having been replaced only a few weeks earlier. When I asked whether anyone had checked the dashboard warning indicating the fault, the response was simply, “Oh no, we didn’t check.” This response coming from the foreman is deeply concerning. To make matters worse, I later followed up on the replacement rear light, as I was informed it needed to be ordered and would take approximately 21 days due to lack of local stock. I have now been told that no order was ever placed, and there are no notes on the system regarding the replacement at all. i now have to book the vehicle in again for them to place the order.. And surpise the foreman doesnt know why it wasnt ordered on the day I brought it in. This level of disorganisation, lack of communication, and unprofessional attitude is alarming. Clients spend millions on these vehicles and thousands on servicing, and we expect competent staff who understand both customer service and the products they are servicing. The overall attitude at Land Rover Umhlanga feels overly relaxed to the point of negligence. Perhaps a return to a more professional standard — even something as simple as a change in attire — would help remind everyone of the responsibility that comes with representing a premium brand,
Helpful (0)
|Replies (0)EB
Elizabeth B
1 reviews | Active since Jan 2020
26 Jan 2026, 12:21
No one has a clue!!
After being a loyal client for over 15 years, the level of incompetence, dishonesty, and lack of accountability I’ve experienced is unacceptable. I was repeatedly given conflicting and false information regarding the progress of repairs on my vehicle, which eventually led me to go in personally to see what was actually happening. The foreman and mechanic provided completely different explanations. The service agent just had no clue! On my second visit, the rear brake lights were not working. The vehicle was dropped off at 07:30, and by 14:00 I had received no update. When I called to enquire, I was told the car had been taken for a test drive — which made no sense, as the issue was a brake light. I was then told by the foreman that there was “nothing wrong with the car.” When I pointed out that the brake light was clearly not working, I was told they thought the brakes were not working — despite the brakes having been replaced only a few weeks earlier. When I asked whether anyone had checked the dashboard warning indicating the fault, the response was simply, “Oh no, we didn’t check.” This response coming from the foreman is deeply concerning. To make matters worse, I later followed up on the replacement rear light, as I was informed it needed to be ordered and would take approximately 21 days due to lack of local stock. I have now been told that no order was ever placed, and there are no notes on the system regarding the replacement at all. i now have to book the vehicle in again for them to place the order.. And surpise the foreman doesnt know why it wasnt ordered on the day I brought it in. This level of disorganisation, lack of communication, and unprofessional attitude is alarming. Clients spend millions on these vehicles and thousands on servicing, and we expect competent staff who understand both customer service and the products they are servicing. The overall attitude at Land Rover Umhlanga feels overly relaxed to the point of negligence. Perhaps a return to a more professional standard — even something as simple as a change in attire — would help remind everyone of the responsibility that comes with representing a premium brand,
0
Replies (0)RB
Rozelle B
1 reviews | Active since Jan 2020
29 Sept 2025, 14:04
Extremely Disappointing Service and Unjust Costs
By far the most disappointing experience I have encountered with a service provider. When my vehicle was serviced in 2024 (a process that already took significantly longer than expected), I was informed of multiple faults this was surprising, as the vehicle had undergone a dealership inspection just a few months earlier in 2023. All relevant service plans, boosters, and warranty documentation were provided to Land Rover. Despite this, no pre-authorizations were obtained, and I was required to pay out of pocket for diagnostics, repairs, and related costs amounting to several thousand rands. Communication throughout the process was extremely poor. Most concerning is that, during that same service in July 2024, I was invoiced for and paid to have the brake pads replaced. Yet, when I contacted them today after my vehicle displayed a warning for worn brake pads, I was told they were “in good order” at the time of service. This directly contradicts the invoice I received. Customers deserve transparency, accountability, and accurate record-keeping. Unfortunately, my experience suggests a lack of these critical standards, leaving clients financially burdened and frustrated.
Helpful (0)
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Rozelle B
1 reviews | Active since Jan 2020
29 Sept 2025, 14:04
Extremely Disappointing Service and Unjust Costs
By far the most disappointing experience I have encountered with a service provider. When my vehicle was serviced in 2024 (a process that already took significantly longer than expected), I was informed of multiple faults this was surprising, as the vehicle had undergone a dealership inspection just a few months earlier in 2023. All relevant service plans, boosters, and warranty documentation were provided to Land Rover. Despite this, no pre-authorizations were obtained, and I was required to pay out of pocket for diagnostics, repairs, and related costs amounting to several thousand rands. Communication throughout the process was extremely poor. Most concerning is that, during that same service in July 2024, I was invoiced for and paid to have the brake pads replaced. Yet, when I contacted them today after my vehicle displayed a warning for worn brake pads, I was told they were “in good order” at the time of service. This directly contradicts the invoice I received. Customers deserve transparency, accountability, and accurate record-keeping. Unfortunately, my experience suggests a lack of these critical standards, leaving clients financially burdened and frustrated.
0
Replies (0)TH
Tanya H
1 reviews | Active since Jan 2020
19 May 2025, 14:34
Unhelpful dealership & Horrible service. Please do be aware before purchasing a vehicle here!
ISSUE 1: We called the service department the 8th of April 2025 to book in our vehicle to have the brakes checked and fixed, we also stressed that we need a courtesy car as we previously waited almost 4 days for our car to have a general service. We were given the 16th of April to bring it in. On the 15th WE called the dealership to check if all is in order, and were told there are no courtesy cars, but they can move our appointment to the 14th of May in order to receive a courtesy car. MORE THAN A MONTH WAIT, but we agreed. Once again we called on the 13th of May and yet again we were told there is no courtesy car. We didn’t receive any apology but were told that they would get the brakes done in a day. ISSUE 2: We dropped off our car on Wednesday morning the 14th of May. We once again had to do the following up as NO ONE really bothers to give you any updates. We were told that they are waiting for the service history on the car. (THIS CAR WAS BOUGHT FROM THEIR DEALERSHIP) yet they could not even retrieve this information. It took them more the 24 hours to give us this feedback. We then hear that this car that was sold to us actually missed 2 services!! WE WERE NOT MADE AWARE OF THIS. And because of this they to investigate before they can sort out our brakes??! Bear in mind, we sent this car for 2 services since buying it and NEVER heard of this problem. Additionally we purchased a 2 year warranty with the dealership and THEY STILL DID NOT DISCLOSE THIS TO US. It’s now Monday (6 days later) and this dealership is STILL saying that they are waiting for feedback on the investigation!! We are so appalled at the service, we are stuck without a vehicle and it’s absolutely hard as we have a 4 month old baby and 2 jobs to get to. We have made several calls and messages to numerous people and NO ONE has the decency to be honest or escalate this issue. We also made many attempts to speak to the dealer principal who never returns calls or takes the initiative to get involved in matters. Absolutely disappointed in Land Rover. We have been customers for over 10 years and this is our 3rd vehicle purchase with them. Customer service department is far from treating customers fairly, they are not even apologetic for the bad experience and mishaps. Please think twice before buying a vehicle from this dealership, because they do not disclose information that is needed down the line. The service department is horrible to work with and will not handle your issue with any ease. You will need to constantly call to get a hold of anyone. We spent so much on the 2 year extended warranty only to sit with such a painful issue. Definitely makes us want to change car brands!
Helpful (0)
|Replies (0)TH
Tanya H
1 reviews | Active since Jan 2020
19 May 2025, 14:34
Unhelpful dealership & Horrible service. Please do be aware before purchasing a vehicle here!
ISSUE 1: We called the service department the 8th of April 2025 to book in our vehicle to have the brakes checked and fixed, we also stressed that we need a courtesy car as we previously waited almost 4 days for our car to have a general service. We were given the 16th of April to bring it in. On the 15th WE called the dealership to check if all is in order, and were told there are no courtesy cars, but they can move our appointment to the 14th of May in order to receive a courtesy car. MORE THAN A MONTH WAIT, but we agreed. Once again we called on the 13th of May and yet again we were told there is no courtesy car. We didn’t receive any apology but were told that they would get the brakes done in a day. ISSUE 2: We dropped off our car on Wednesday morning the 14th of May. We once again had to do the following up as NO ONE really bothers to give you any updates. We were told that they are waiting for the service history on the car. (THIS CAR WAS BOUGHT FROM THEIR DEALERSHIP) yet they could not even retrieve this information. It took them more the 24 hours to give us this feedback. We then hear that this car that was sold to us actually missed 2 services!! WE WERE NOT MADE AWARE OF THIS. And because of this they to investigate before they can sort out our brakes??! Bear in mind, we sent this car for 2 services since buying it and NEVER heard of this problem. Additionally we purchased a 2 year warranty with the dealership and THEY STILL DID NOT DISCLOSE THIS TO US. It’s now Monday (6 days later) and this dealership is STILL saying that they are waiting for feedback on the investigation!! We are so appalled at the service, we are stuck without a vehicle and it’s absolutely hard as we have a 4 month old baby and 2 jobs to get to. We have made several calls and messages to numerous people and NO ONE has the decency to be honest or escalate this issue. We also made many attempts to speak to the dealer principal who never returns calls or takes the initiative to get involved in matters. Absolutely disappointed in Land Rover. We have been customers for over 10 years and this is our 3rd vehicle purchase with them. Customer service department is far from treating customers fairly, they are not even apologetic for the bad experience and mishaps. Please think twice before buying a vehicle from this dealership, because they do not disclose information that is needed down the line. The service department is horrible to work with and will not handle your issue with any ease. You will need to constantly call to get a hold of anyone. We spent so much on the 2 year extended warranty only to sit with such a painful issue. Definitely makes us want to change car brands!
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Replies (0)bC
VC
Viaan C
1 reviews | Active since Jan 2020
27 Jan 2025, 12:42
Outstanding
I have had nothing but outstanding service from Land Rover Umhlanga. The team have always handled me with care, specifically Samantha from the marketing department who has been very kind. They always go the extra mile to make sure you’re satisfied
Helpful (0)
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Viaan C
1 reviews | Active since Jan 2020
27 Jan 2025, 12:42
Outstanding
I have had nothing but outstanding service from Land Rover Umhlanga. The team have always handled me with care, specifically Samantha from the marketing department who has been very kind. They always go the extra mile to make sure you’re satisfied
0
Replies (0)RB
Rozelle B
1 reviews | Active since Jan 2020
16 Jan 2025, 01:12
The worst service ever!!!
Pathetic customer service!!! Kept adding work to the service and did not claim from my insurance company despite all the insurance details being provided prior service. Took cash payments (which should have come out of our insurance) and I had to ask for invoices for weeks. The vehicle was never ready as promised, all the excuses in the world. Did not return our service book with the vehicle and we had to chase them for it. Late for every pick up to collect vehicle. I will never ever use their pathetic service again. To be honest, as much as I love my vehicle and wanted to upgrade to the Defender, Land Rover Umhlanga has made me second guess my desire to continue driving Land Rover and made me out of pocket (basically ****** me) by not submitting the insurance claim.
Helpful (0)
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Rozelle B
1 reviews | Active since Jan 2020
16 Jan 2025, 01:12
The worst service ever!!!
Pathetic customer service!!! Kept adding work to the service and did not claim from my insurance company despite all the insurance details being provided prior service. Took cash payments (which should have come out of our insurance) and I had to ask for invoices for weeks. The vehicle was never ready as promised, all the excuses in the world. Did not return our service book with the vehicle and we had to chase them for it. Late for every pick up to collect vehicle. I will never ever use their pathetic service again. To be honest, as much as I love my vehicle and wanted to upgrade to the Defender, Land Rover Umhlanga has made me second guess my desire to continue driving Land Rover and made me out of pocket (basically ****** me) by not submitting the insurance claim.
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Replies (0)GS
Gayachund S
1 reviews | Active since Jan 2020
17 Apr 2024, 07:57
Service
Excellent aftersales service. Mr Dhiven Ghareeb and Mr Stephen Extreamly conscious of their clients needs. I will recommend anyone to support a knowing and winning team. Excellent experience. Their coffe machine works 100% _ 100% of the time.
Helpful (0)
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Gayachund S
1 reviews | Active since Jan 2020
17 Apr 2024, 07:57
Service
Excellent aftersales service. Mr Dhiven Ghareeb and Mr Stephen Extreamly conscious of their clients needs. I will recommend anyone to support a knowing and winning team. Excellent experience. Their coffe machine works 100% _ 100% of the time.
0
Replies (0)BJ
Bradley J
1 reviews | Active since Jan 2020
17 Oct 2023, 14:04
BEYOND THE PALE!
Service is beyond the pale! On each and every occasion I book my car in for a service there is ZERO communication from the "service" agent. One simply does not know how the repairs are going or how long they will take. The average stay of my caron each occasion is three days, often more. Worse, the "service" agent never returns calls. Even worse, the service agents are rude and unapologetic. Stay well clear of this dealership.
Helpful (0)
|Replies (0)BJ
Bradley J
1 reviews | Active since Jan 2020
17 Oct 2023, 14:04
BEYOND THE PALE!
Service is beyond the pale! On each and every occasion I book my car in for a service there is ZERO communication from the "service" agent. One simply does not know how the repairs are going or how long they will take. The average stay of my caron each occasion is three days, often more. Worse, the "service" agent never returns calls. Even worse, the service agents are rude and unapologetic. Stay well clear of this dealership.
0
Replies (0)