Extremely Disappointing Service and Unjust Costs

By far the most disappointing experience I have encountered with a service provider. When my vehicle was serviced in 2024 (a process that already took significantly longer than expected), I was informed of multiple faults this was surprising, as the vehicle had undergone a dealership inspection just a few months earlier in 2023. All relevant service plans, boosters, and warranty documentation were provided to Land Rover. Despite this, no pre-authorizations were obtained, and I was required to pay out of pocket for diagnostics, repairs, and related costs amounting to several thousand rands. Communication throughout the process was extremely poor. Most concerning is that, during that same service in July 2024, I was invoiced for and paid to have the brake pads replaced. Yet, when I contacted them today after my vehicle displayed a warning for worn brake pads, I was told they were “in good order” at the time of service. This directly contradicts the invoice I received. Customers deserve transparency, accountability, and accurate record-keeping. Unfortunately, my experience suggests a lack of these critical standards, leaving clients financially burdened and frustrated.