RB
Rozelle B
Active since Nov 2024
2
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Reviews
2 reviews7 months ago
Extremely Disappointing Service and Unjust Costs
By far the most disappointing experience I have encountered with a service provider. When my vehicle was serviced in 2024 (a process that already took significantly longer than expected), I was informed of multiple faults this was surprising, as the vehicle had undergone a dealership inspection just a few months earlier in 2023. All relevant service plans, boosters, and warranty documentation were provided to Land Rover. Despite this, no pre-authorizations were obtained, and I was required to pay out of pocket for diagnostics, repairs, and related costs amounting to several thousand rands. Communication throughout the process was extremely poor. Most concerning is that, during that same service in July 2024, I was invoiced for and paid to have the brake pads replaced. Yet, when I contacted them today after my vehicle displayed a warning for worn brake pads, I was told they were “in good order” at the time of service. This directly contradicts the invoice I received. Customers deserve transparency, accountability, and accurate record-keeping. Unfortunately, my experience suggests a lack of these critical standards, leaving clients financially burdened and frustrated.
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15 months ago
The worst service ever!!!
Pathetic customer service!!! Kept adding work to the service and did not claim from my insurance company despite all the insurance details being provided prior service. Took cash payments (which should have come out of our insurance) and I had to ask for invoices for weeks. The vehicle was never ready as promised, all the excuses in the world. Did not return our service book with the vehicle and we had to chase them for it. Late for every pick up to collect vehicle. I will never ever use their pathetic service again. To be honest, as much as I love my vehicle and wanted to upgrade to the Defender, Land Rover Umhlanga has made me second guess my desire to continue driving Land Rover and made me out of pocket (basically ****** me) by not submitting the insurance claim.
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