Unhelpful dealership & Horrible service. Please do be aware before purchasing a vehicle here!

ISSUE 1: We called the service department the 8th of April 2025 to book in our vehicle to have the brakes checked and fixed, we also stressed that we need a courtesy car as we previously waited almost 4 days for our car to have a general service. We were given the 16th of April to bring it in. On the 15th WE called the dealership to check if all is in order, and were told there are no courtesy cars, but they can move our appointment to the 14th of May in order to receive a courtesy car. MORE THAN A MONTH WAIT, but we agreed. Once again we called on the 13th of May and yet again we were told there is no courtesy car. We didn’t receive any apology but were told that they would get the brakes done in a day.

ISSUE 2: We dropped off our car on Wednesday morning the 14th of May. We once again had to do the following up as NO ONE really bothers to give you any updates. We were told that they are waiting for the service history on the car. (THIS CAR WAS BOUGHT FROM THEIR DEALERSHIP) yet they could not even retrieve this information. It took them more the 24 hours to give us this feedback.

We then hear that this car that was sold to us actually missed 2 services!! WE WERE NOT MADE AWARE OF THIS. And because of this they to investigate before they can sort out our brakes??! Bear in mind, we sent this car for 2 services since buying it and NEVER heard of this problem. Additionally we purchased a 2 year warranty with the dealership and THEY STILL DID NOT DISCLOSE THIS TO US.

It’s now Monday (6 days later) and this dealership is STILL saying that they are waiting for feedback on the investigation!!

We are so appalled at the service, we are stuck without a vehicle and it’s absolutely hard as we have a 4 month old baby and 2 jobs to get to.

We have made several calls and messages to numerous people and NO ONE has the decency to be honest or escalate this issue. We also made many attempts to speak to the dealer principal who never returns calls or takes the initiative to get involved in matters.

Absolutely disappointed in Land Rover. We have been customers for over 10 years and this is our 3rd vehicle purchase with them. Customer service department is far from treating customers fairly, they are not even apologetic for the bad experience and mishaps.

Please think twice before buying a vehicle from this dealership, because they do not disclose information that is needed down the line. The service department is horrible to work with and will not handle your issue with any ease. You will need to constantly call to get a hold of anyone. We spent so much on the 2 year extended warranty only to sit with such a painful issue.

Definitely makes us want to change car brands!