Poor customer service abd lack of reliability

PLEASE STAY AWAY FROM LANDROVER WATERFORD, INFACT FROM LANDROVERSA.

USUALLY I DON'T LIKE WASTING MY TIME AND ENERGY COMPLAINING AND FIGHTING. I'M A TYPE OF A PERSON WHO JUST LET THINGS GO BUT AFTER THE TREATMENT I GOT FROM LANDROVER, I THOUGHT IT IS BEST THAT I SPEAK OUT, NOT ONLY FOR ME BUT FOR OTHER CUSTOMERS OUT THERE ESPECIALLY BLACK FEMALE CUSTOMERS.

My name is Amu and the below is my story.

Hardly a year after purchasing a RANGE ROVER SPORT from LAND ROVER WATERFORD my dashboard screen started switching off ( going blank affecting cameras as well) and this would happen randomly while driving.

This problem started occurring barely a year after purchase and the car is now 4 years old. Everytime It happenes the dearships would advice that the issue is the software which they kept "updating". The issue persisted even after several "software update" This went on for a very long time such that I I escalated it to LANDROVER SA. Waterford then changed their story indicating that the only time they can diagnose, is as and when the problem is occurring, therfore I should drive straight to the dealership as it happens. The problem occurred while I was driving to the vaal. Like a stupid they think I am., I drove back to joburg wasting my time and money only to be told that, they can't book my car in as they don't have a curtersey car for me.

I then questioned the diagnostic technique as I was told that they can't pick up the problem when the engine gets switched off after the occurrence.

Fast forward My car was booked again maybe for the 5th time on Monday the 8th of March. After following up, I was not given any feedback, all I was told is that they were busy with the diagnoses. 5 days later they come back with the liquid story, claiming they've picked up some liquid on my cup holder which could be the reason for my dashboard screen switching off. The argument went on again. I was advised to bring back the car but they could only take it 4 weeks time as they didn't have a loan car for me. The car is now with them and again they can't pick up the error. So they want me to take my car and just deal with it.

A very stressful situation I must say and they seem not to car

To cut this short and ensure fairness and accountability, this is what needs to happen

They need to send me a letter indicating that should the problem occur again, they will give me a certersy car immediately. Take my car in and replace whatever the problem is so we can move on. They also need to comit to attending to this problem even after is out of motor plan cos they have been trying to resolve this problem a year after it was purchased and they are still not winning.

I will then take my car and return theirs. That way we are all safe and atleast my money did not go down the drain