LR
Land Rover Waterford
Unclaimed Business
LR
Land Rover Waterford
Unclaimed Business
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Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Frank L
1 reviews | Active since Jan 2020
29 Oct 2024, 20:11
DO NOT BUY A SECOND HAND CAR FROM THEM !!!!! ****MERS AND ****S!!!
I should have done my research on Hello Peter before buying a 2021 Range Rover L405 50th Anniversary Autobiography in August/September 2024. When I arrived after driving from Durban to Johannesburg to trade in my Lexus LX 450, the salesperson, Michael, greeted me with a lack of professionalism and made me wait 15 minutes before assisting me. I assumed I was purchasing from a reputable dealer, especially since the vehicle has a maintenance plan until 2026. Unfortunately, I didn’t inspect the vehicle as thoroughly as I should have, and that was my oversight. Right away, I noticed that the rear center armrest didn’t unfold automatically. It went back to the workshop, where it was supposedly reprogrammed for the second time and worked fine afterward. I also saw a TMS warning on the spare wheel. I was told there wasn’t time to fix it and that I’d need to get it done in Umhlanga Rocks, with the dealership agreeing to cover the cost. Additionally, the service book and owner’s manual were missing. Michael, the salesperson, promised to send them to me by post, but I felt uneasy and asked for an owner’s manual from another car on the lot, which William, the sales manager, provided. On my drive back to Durban, I noticed the vehicle pulling to one side and a shuddering from the front suspension at around 110 km/h, indicating an issue with wheel balancing. When I took the car to a tire shop in Ballito, I was shocked to discover that the spare tire had a significant bulge in the sidewall and that the front and rear tires were of different brands, with two tires damaged as well. I had booked a trip to Kruger Park with my kids, needing the extra space since my second vehicle couldn’t accommodate us. I ended up purchasing four new tires and contacted William right away. He instructed me to send him a report and proof of payment, and I received a refund of R20,000 for three of the tires (almost R7,000 each, meaning i am 7k out of pocket). in addition to this, the car was wrapped with VPS in DBN and they found that the boot spoiler was completely loose (bolt missing), which bolts were send from Waterford within a week (yippee). During our planned trip, I encountered even more issues, including the app and wireless hotspot failing completely due to a system malfunction, which persists to this day (October 29, 2024). The vehicle has now been in the workshop for nine days in Umhlanga Rocks with the following list of faults: Problems identified within the 1st week of purchasing the vehicle 1. Rear right airbag clip falling out several times (pushed back by myself) 2. Driver seat mechanism not responsive (intermittent) 3. Rear right seat mechanism not responsive (intermittent) 4. Driver side windscreen seal exposed (inside) 5. Middle rear arm rest doesn’t clip in properly (intermittent) 6. Middle rear arm rest doesn’t function at all (intermittent) 7. Rear aircon not responsive when controlled from rear (intermittent) 8. Car wifi connection (sd card) not reading. Presume faulty sd reader? 9. Boot mechanism not responding, especially bottom part, mainly when used via remote 10. Plastic clip missing in engine compartment (to hold plastic cover) 11. Spare tyre tms faulty 12. Right hand side clip broken on boot cover (can this be replaced or does a new cover have to be purchased?) 13. Plastic cover and wire hanging loose under front passenger seat 14. Right rear window doesn’t close when clicking button, but you have to hold the button up to close 15. Range rover software apparently was off line to load on phone and car 16. Rattling coming from rear boot and upon investigation I found the jack etc. to be loose. Please fasten as supposed to be 17. Rattling coming from either back seat or boot cover rubbing against back seats? 18. Memory button not working on drivers seat (intermittent) 19. Memory button not working on right rear seat (intermittent) 20. Bad knock which seems to come from the side steps, as it has become better after disabling automatic site steps (but noise is still there on occasion) 21. Drivers side massage function stopped working after a while on the 13th- present in addition to this, the car was wrapped with VPS in DBN and they found that the boot spoiler was completely loose (bolt missing) Land Rover Umhlanga is just as shocked as I am that I was sold the vehicle in this condition. According to the Consumer Protection Act, Land Rover is obligated to address the reported issues as soon as possible. Where is your promised 165-point inspection, Land Rover? William, the smooth talker, has been hard to reach, only answering my call today to address the Land Rover app issue—without success. Now, I find myself with a R3 million car that’s been in the workshop for nine days, with at least another week ahead as some complaints need to be sent to others for resolution. I’m facing an additional R33,000 in expenses, which Land Rover Waterford has yet to take responsibility for. It seems we may need to consider legal action, possibly involving the ombudsman. This is my third Range Rover, and I can’t believe I made such a huge mistake again! Did I mention that the vehicle wasn’t cleaned on the inside either? There are chips between the rear seat belts! William hasn’t responded to my email sent yesterday, and I doubt he ever will. However, I’ve made sure to document everything with recordings, photographs, e-mails and WhatsApp messages in addition to recorder phone calls.
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Frank L
1 reviews | Active since Jan 2020
29 Oct 2024, 20:11
DO NOT BUY A SECOND HAND CAR FROM THEM !!!!! ****MERS AND ****S!!!
I should have done my research on Hello Peter before buying a 2021 Range Rover L405 50th Anniversary Autobiography in August/September 2024. When I arrived after driving from Durban to Johannesburg to trade in my Lexus LX 450, the salesperson, Michael, greeted me with a lack of professionalism and made me wait 15 minutes before assisting me. I assumed I was purchasing from a reputable dealer, especially since the vehicle has a maintenance plan until 2026. Unfortunately, I didn’t inspect the vehicle as thoroughly as I should have, and that was my oversight. Right away, I noticed that the rear center armrest didn’t unfold automatically. It went back to the workshop, where it was supposedly reprogrammed for the second time and worked fine afterward. I also saw a TMS warning on the spare wheel. I was told there wasn’t time to fix it and that I’d need to get it done in Umhlanga Rocks, with the dealership agreeing to cover the cost. Additionally, the service book and owner’s manual were missing. Michael, the salesperson, promised to send them to me by post, but I felt uneasy and asked for an owner’s manual from another car on the lot, which William, the sales manager, provided. On my drive back to Durban, I noticed the vehicle pulling to one side and a shuddering from the front suspension at around 110 km/h, indicating an issue with wheel balancing. When I took the car to a tire shop in Ballito, I was shocked to discover that the spare tire had a significant bulge in the sidewall and that the front and rear tires were of different brands, with two tires damaged as well. I had booked a trip to Kruger Park with my kids, needing the extra space since my second vehicle couldn’t accommodate us. I ended up purchasing four new tires and contacted William right away. He instructed me to send him a report and proof of payment, and I received a refund of R20,000 for three of the tires (almost R7,000 each, meaning i am 7k out of pocket). in addition to this, the car was wrapped with VPS in DBN and they found that the boot spoiler was completely loose (bolt missing), which bolts were send from Waterford within a week (yippee). During our planned trip, I encountered even more issues, including the app and wireless hotspot failing completely due to a system malfunction, which persists to this day (October 29, 2024). The vehicle has now been in the workshop for nine days in Umhlanga Rocks with the following list of faults: Problems identified within the 1st week of purchasing the vehicle 1. Rear right airbag clip falling out several times (pushed back by myself) 2. Driver seat mechanism not responsive (intermittent) 3. Rear right seat mechanism not responsive (intermittent) 4. Driver side windscreen seal exposed (inside) 5. Middle rear arm rest doesn’t clip in properly (intermittent) 6. Middle rear arm rest doesn’t function at all (intermittent) 7. Rear aircon not responsive when controlled from rear (intermittent) 8. Car wifi connection (sd card) not reading. Presume faulty sd reader? 9. Boot mechanism not responding, especially bottom part, mainly when used via remote 10. Plastic clip missing in engine compartment (to hold plastic cover) 11. Spare tyre tms faulty 12. Right hand side clip broken on boot cover (can this be replaced or does a new cover have to be purchased?) 13. Plastic cover and wire hanging loose under front passenger seat 14. Right rear window doesn’t close when clicking button, but you have to hold the button up to close 15. Range rover software apparently was off line to load on phone and car 16. Rattling coming from rear boot and upon investigation I found the jack etc. to be loose. Please fasten as supposed to be 17. Rattling coming from either back seat or boot cover rubbing against back seats? 18. Memory button not working on drivers seat (intermittent) 19. Memory button not working on right rear seat (intermittent) 20. Bad knock which seems to come from the side steps, as it has become better after disabling automatic site steps (but noise is still there on occasion) 21. Drivers side massage function stopped working after a while on the 13th- present in addition to this, the car was wrapped with VPS in DBN and they found that the boot spoiler was completely loose (bolt missing) Land Rover Umhlanga is just as shocked as I am that I was sold the vehicle in this condition. According to the Consumer Protection Act, Land Rover is obligated to address the reported issues as soon as possible. Where is your promised 165-point inspection, Land Rover? William, the smooth talker, has been hard to reach, only answering my call today to address the Land Rover app issue—without success. Now, I find myself with a R3 million car that’s been in the workshop for nine days, with at least another week ahead as some complaints need to be sent to others for resolution. I’m facing an additional R33,000 in expenses, which Land Rover Waterford has yet to take responsibility for. It seems we may need to consider legal action, possibly involving the ombudsman. This is my third Range Rover, and I can’t believe I made such a huge mistake again! Did I mention that the vehicle wasn’t cleaned on the inside either? There are chips between the rear seat belts! William hasn’t responded to my email sent yesterday, and I doubt he ever will. However, I’ve made sure to document everything with recordings, photographs, e-mails and WhatsApp messages in addition to recorder phone calls.
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Warren F
1 reviews | Active since Jan 2020
23 Aug 2024, 12:35
How Land Rover Waterford stole my new car experience
I ordered a new Defender late last year and took delivery of the vehicle in January 2024. Towards the end of April (less than 4000 km into my ownership), I started noticing a few rattles in the car namely: - A rattle on the front passenger door which sounded like a loose speaker, - A rattle coming from the B pillar on the driver’s side, and; - An intermittent rattle in the boot area. I contacted Land Rover Waterford and a booking was confirmed for the 6th of June 2024. After having the car for 4 days, Land Rover Waterford returned the car to me with the following damages: 1. The front passenger lower door cover had been cracked. 2. The cover underneath the middle speaker had been damaged. 3. The cover around the door handle for opening the door had been damaged. 4. The front left passenger door had oil marks all over the leather. 5. The back right rear passenger door had oil marks all over the leather. I have pictures of all the damage but could not attached them to this post. Only the rattle on the front passenger door had been fixed, and all the remaining rattles were still present. I wrote to Brendon Melville (the exiting Service Manager) and copied Darryl Harper (Dealer Principle) to express my extreme dissatisfaction with how my brand new, more than R2 million car, had been treated with total negligence and *********** workmanship carried out by a technician who clearly had zero experience with working on vehicle interiors, and specifically Defender models. I was asked to bring the car back so they could correct all the issues. I specifically queried what would be done to remove the oil stains from the leather as I did not want any products used that would compromise the leather on the interior or leave any smell. My query was never answered. The vehicle was returned to the dealership for the 2nd time, and an external company was brought in to repair the interior damages and the front left passenger lower door panel was replaced. There was also a repair done to the right rear passenger door which had a noise when opening, believed to be related to the noise I was hearing from the B pillar on the driver’s side. When I collected the vehicle, I did a thorough inspection and found that there were still damages to some of the panels and now new damages to the right rear passenger door. A courtesy car was arranged for the following morning, and I brought the vehicle back for the 3rd time. I collected the vehicle the following day and all the damaged panels had been airbrushed, and all the oil marks removed. This in turn left a strong spray paint smell in the car which faded after a day or two, but the chemical used to remove the oil stains stuck around and my “new car smell” I had been preserving since January was now gone and destroyed. I tested the car for a few days and the B pillar rattle was still not resolved. I reported it once again and the car was brought in for the 4th time and I was given a loan vehicle. A week and a bit later, after sending the car to SMH Paint Technics, the body “creaking” was allegedly corrected, and I was told the problem is finally resolved. I collected the car and tested it for a day. The B pillar noise seemed to be gone, but now the seatbelt was making a loud noise when being extended to clip the safety belt in. It seems like the belt had not been installed correctly, and so the car went back for a 5th time to the dealership. I received the car back the same day and continued testing the car. To my absolute disgust, a brand-new noise has now developed from the same seatbelt that was incorrectly installed. My brand-new R2 million+ car has been butchered and broken by *********** technicians at Land Rover Waterford, and I have been ****** of my new car experience and smell. I am now stuck with a car that still has a defect on the seatbelt. Land Rover Waterford's service department is *********** and negligent and you should not take your vehicle anywhere near there!
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Warren F
1 reviews | Active since Jan 2020
23 Aug 2024, 12:35
How Land Rover Waterford stole my new car experience
I ordered a new Defender late last year and took delivery of the vehicle in January 2024. Towards the end of April (less than 4000 km into my ownership), I started noticing a few rattles in the car namely: - A rattle on the front passenger door which sounded like a loose speaker, - A rattle coming from the B pillar on the driver’s side, and; - An intermittent rattle in the boot area. I contacted Land Rover Waterford and a booking was confirmed for the 6th of June 2024. After having the car for 4 days, Land Rover Waterford returned the car to me with the following damages: 1. The front passenger lower door cover had been cracked. 2. The cover underneath the middle speaker had been damaged. 3. The cover around the door handle for opening the door had been damaged. 4. The front left passenger door had oil marks all over the leather. 5. The back right rear passenger door had oil marks all over the leather. I have pictures of all the damage but could not attached them to this post. Only the rattle on the front passenger door had been fixed, and all the remaining rattles were still present. I wrote to Brendon Melville (the exiting Service Manager) and copied Darryl Harper (Dealer Principle) to express my extreme dissatisfaction with how my brand new, more than R2 million car, had been treated with total negligence and *********** workmanship carried out by a technician who clearly had zero experience with working on vehicle interiors, and specifically Defender models. I was asked to bring the car back so they could correct all the issues. I specifically queried what would be done to remove the oil stains from the leather as I did not want any products used that would compromise the leather on the interior or leave any smell. My query was never answered. The vehicle was returned to the dealership for the 2nd time, and an external company was brought in to repair the interior damages and the front left passenger lower door panel was replaced. There was also a repair done to the right rear passenger door which had a noise when opening, believed to be related to the noise I was hearing from the B pillar on the driver’s side. When I collected the vehicle, I did a thorough inspection and found that there were still damages to some of the panels and now new damages to the right rear passenger door. A courtesy car was arranged for the following morning, and I brought the vehicle back for the 3rd time. I collected the vehicle the following day and all the damaged panels had been airbrushed, and all the oil marks removed. This in turn left a strong spray paint smell in the car which faded after a day or two, but the chemical used to remove the oil stains stuck around and my “new car smell” I had been preserving since January was now gone and destroyed. I tested the car for a few days and the B pillar rattle was still not resolved. I reported it once again and the car was brought in for the 4th time and I was given a loan vehicle. A week and a bit later, after sending the car to SMH Paint Technics, the body “creaking” was allegedly corrected, and I was told the problem is finally resolved. I collected the car and tested it for a day. The B pillar noise seemed to be gone, but now the seatbelt was making a loud noise when being extended to clip the safety belt in. It seems like the belt had not been installed correctly, and so the car went back for a 5th time to the dealership. I received the car back the same day and continued testing the car. To my absolute disgust, a brand-new noise has now developed from the same seatbelt that was incorrectly installed. My brand-new R2 million+ car has been butchered and broken by *********** technicians at Land Rover Waterford, and I have been ****** of my new car experience and smell. I am now stuck with a car that still has a defect on the seatbelt. Land Rover Waterford's service department is *********** and negligent and you should not take your vehicle anywhere near there!
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SF
Sheena F
1 reviews | Active since Jan 2020
7 Jun 2023, 06:37
AVOID AT ALL COSTS!!!
I purchased my Land Rover Defender in March 2022. In September 2022, a rattling sound developed coming from the rear left of the car and got progressively worse. I sent my car in to Land Rover Waterford in December 2022 (after having no luck fixing the issue at another Land Rover dealership closer to home). Land Rover Waterford advised that the issue was my left rear shock and they needed to order a part from overseas which would take approximately 8 weeks to arrive. I collected my car from them and waited to hear from them once they had the part. What ensued instead was six months of me incessantly following up in writing, either to be ignored completely (despite copying every single email address I had from the company) or a one-line response from “Parts” stating, “Still waiting on the part. No ETA.”. After completely losing my mind and having to involve my husband, miraculously the part was sourced and arrived in SA and my car was booked in for 6 June 2023 (now SIX MONTHS later). My car was dropped off yesterday morning as requested. At 15h30 (clearly the first time my car was even looked at), my husband received a call to advise him that, there was in fact another part that they needed in order to repair the issue, and they could not actually repair the car. We were then asked to fetch it and asked to bring it back on 8 June 2023 to have the issue repairs (although I remain skeptical). Now this is where is gets really fun – upon collecting my car, which had been there all day and had not been touched, we realized that my husband’s wallet had been left in the small fridge compartment of the car. What anyone was doing looking in there, when the issue was with my left rear shock, is anyone’s guess, however what they did manage to do was ***** every single cent out of my husband’s wallet (approximately R2 500.00) as well as an incredibly sentimental foreign note which has been his “lucky note” for the past 12 years. I understand completely that it was our fault for leaving the wallet in the car, but please explain to me how I can take my car for a carwash down the road and not even my “car guard” money in my ashtray goes missing, but I take my R2m car in to be repaired (WHICH WAS NOT EVEN DONE) and they rob me blind? To say that my husband and I feel violated and taken advantage of would be the understatement of the year. I already know that their reply will be “we ask customers to remove all possessions and we cannot be held responsible for any theft” but how about you pay your staff enough that they do not feel the need to *****, you put CCTV in the workshop, or better yet, the Service Manager simply checks each car quickly before it gets sent to the workshop? Is this too much to ask when your vehicle is probably your second most expensive purchase ever? This is my fourth Land Rover (I know, I am an idiot) and will most definitely be my last. I am beyond disgusted with how we have been treated and I struggle to find the words for the appalling, pathetic and shameful service we have received. I warn anyone who is thinking of buying a Land Rover – stay FAR away unless you want to be treated like absolute trash and be ****** when you take your car in to (not be) repaired.
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Sheena F
1 reviews | Active since Jan 2020
7 Jun 2023, 06:37
AVOID AT ALL COSTS!!!
I purchased my Land Rover Defender in March 2022. In September 2022, a rattling sound developed coming from the rear left of the car and got progressively worse. I sent my car in to Land Rover Waterford in December 2022 (after having no luck fixing the issue at another Land Rover dealership closer to home). Land Rover Waterford advised that the issue was my left rear shock and they needed to order a part from overseas which would take approximately 8 weeks to arrive. I collected my car from them and waited to hear from them once they had the part. What ensued instead was six months of me incessantly following up in writing, either to be ignored completely (despite copying every single email address I had from the company) or a one-line response from “Parts” stating, “Still waiting on the part. No ETA.”. After completely losing my mind and having to involve my husband, miraculously the part was sourced and arrived in SA and my car was booked in for 6 June 2023 (now SIX MONTHS later). My car was dropped off yesterday morning as requested. At 15h30 (clearly the first time my car was even looked at), my husband received a call to advise him that, there was in fact another part that they needed in order to repair the issue, and they could not actually repair the car. We were then asked to fetch it and asked to bring it back on 8 June 2023 to have the issue repairs (although I remain skeptical). Now this is where is gets really fun – upon collecting my car, which had been there all day and had not been touched, we realized that my husband’s wallet had been left in the small fridge compartment of the car. What anyone was doing looking in there, when the issue was with my left rear shock, is anyone’s guess, however what they did manage to do was ***** every single cent out of my husband’s wallet (approximately R2 500.00) as well as an incredibly sentimental foreign note which has been his “lucky note” for the past 12 years. I understand completely that it was our fault for leaving the wallet in the car, but please explain to me how I can take my car for a carwash down the road and not even my “car guard” money in my ashtray goes missing, but I take my R2m car in to be repaired (WHICH WAS NOT EVEN DONE) and they rob me blind? To say that my husband and I feel violated and taken advantage of would be the understatement of the year. I already know that their reply will be “we ask customers to remove all possessions and we cannot be held responsible for any theft” but how about you pay your staff enough that they do not feel the need to *****, you put CCTV in the workshop, or better yet, the Service Manager simply checks each car quickly before it gets sent to the workshop? Is this too much to ask when your vehicle is probably your second most expensive purchase ever? This is my fourth Land Rover (I know, I am an idiot) and will most definitely be my last. I am beyond disgusted with how we have been treated and I struggle to find the words for the appalling, pathetic and shameful service we have received. I warn anyone who is thinking of buying a Land Rover – stay FAR away unless you want to be treated like absolute trash and be ****** when you take your car in to (not be) repaired.
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Debby W
1 reviews | Active since Jan 2020
7 Sept 2022, 05:49
Excellent Service from Land Rover Waterford for my Jaguar
Took my Jaguar for a service. The service and caring from the Jaguar people was absolutely fantastic. I am in the CX business and was extremely impressed. Would recommend any Jaguar owner to them for their vehicle care.
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Debby W
1 reviews | Active since Jan 2020
7 Sept 2022, 05:49
Excellent Service from Land Rover Waterford for my Jaguar
Took my Jaguar for a service. The service and caring from the Jaguar people was absolutely fantastic. I am in the CX business and was extremely impressed. Would recommend any Jaguar owner to them for their vehicle care.
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Stephen K
1 reviews | Active since Jan 2020
22 Apr 2022, 10:12
Pathetic service / warranty nonsense...
Pathetic Service - Bought a brand new Discovery 5, with 5 year warranty! 4 years in and the windscreen leaked during the recent rains, damaged electronics inside and now I am told the windscreen only carries a 3 year warranty and thus the damages internally are not covered... R50k repair bill :-(
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Stephen K
1 reviews | Active since Jan 2020
22 Apr 2022, 10:12
Pathetic service / warranty nonsense...
Pathetic Service - Bought a brand new Discovery 5, with 5 year warranty! 4 years in and the windscreen leaked during the recent rains, damaged electronics inside and now I am told the windscreen only carries a 3 year warranty and thus the damages internally are not covered... R50k repair bill :-(
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Blaire M
1 reviews | Active since Jan 2020
20 Aug 2021, 07:56
Bad Customer Service from Land Rover Waterford
I have received the most appalling service from this dealership. When I bought my car the car did not have the GPS SD card. I tried to email the Dealership manager via phone and email and he never responded to my emails until I decided to physically go there. He told him to bring the car the next day and when I got there he was not there I waited for over 1 hour. which resulted into me being late for work and my meeting at the office. I waited for two days to receive communication from Landrover and nothing, I called and email the manager and no response, the next day I decided to Uber there.. The manager said he told the guys to call me, and he is suprised that they did not. He then promised that my car will be delivered the next day. The next day the car was still not ready and he told me that they are waiting for the link to activate the SD card and they will have it by the next Monday, all this happen in April. The car was later delivered the next day and the Monday came , and nothing was communicated . I followed up called and emailed and no response. It is now August and I have received any communication from Land Rover Waterford or the response from the Manager.
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Blaire M
1 reviews | Active since Jan 2020
20 Aug 2021, 07:56
Bad Customer Service from Land Rover Waterford
I have received the most appalling service from this dealership. When I bought my car the car did not have the GPS SD card. I tried to email the Dealership manager via phone and email and he never responded to my emails until I decided to physically go there. He told him to bring the car the next day and when I got there he was not there I waited for over 1 hour. which resulted into me being late for work and my meeting at the office. I waited for two days to receive communication from Landrover and nothing, I called and email the manager and no response, the next day I decided to Uber there.. The manager said he told the guys to call me, and he is suprised that they did not. He then promised that my car will be delivered the next day. The next day the car was still not ready and he told me that they are waiting for the link to activate the SD card and they will have it by the next Monday, all this happen in April. The car was later delivered the next day and the Monday came , and nothing was communicated . I followed up called and emailed and no response. It is now August and I have received any communication from Land Rover Waterford or the response from the Manager.
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Amukelani N
1 reviews | Active since Jan 2020
19 May 2021, 18:48
Poor customer service abd lack of reliability
PLEASE STAY AWAY FROM LANDROVER WATERFORD, INFACT FROM LANDROVERSA. USUALLY I DON'T LIKE WASTING MY TIME AND ENERGY COMPLAINING AND FIGHTING. I'M A TYPE OF A PERSON WHO JUST LET THINGS GO BUT AFTER THE TREATMENT I GOT FROM LANDROVER, I THOUGHT IT IS BEST THAT I SPEAK OUT, NOT ONLY FOR ME BUT FOR OTHER CUSTOMERS OUT THERE ESPECIALLY BLACK FEMALE CUSTOMERS. My name is Amu and the below is my story. Hardly a year after purchasing a RANGE ROVER SPORT from LAND ROVER WATERFORD my dashboard screen started switching off ( going blank affecting cameras as well) and this would happen randomly while driving. This problem started occurring barely a year after purchase and the car is now 4 years old. Everytime It happenes the dearships would advice that the issue is the software which they kept "updating". The issue persisted even after several "software update" This went on for a very long time such that I I escalated it to LANDROVER SA. Waterford then changed their story indicating that the only time they can diagnose, is as and when the problem is occurring, therfore I should drive straight to the dealership as it happens. The problem occurred while I was driving to the vaal. Like a stupid they think I am., I drove back to joburg wasting my time and money only to be told that, they can't book my car in as they don't have a curtersey car for me. I then questioned the diagnostic technique as I was told that they can't pick up the problem when the engine gets switched off after the occurrence. Fast forward My car was booked again maybe for the 5th time on Monday the 8th of March. After following up, I was not given any feedback, all I was told is that they were busy with the diagnoses. 5 days later they come back with the liquid story, claiming they've picked up some liquid on my cup holder which could be the reason for my dashboard screen switching off. The argument went on again. I was advised to bring back the car but they could only take it 4 weeks time as they didn't have a loan car for me. The car is now with them and again they can't pick up the error. So they want me to take my car and just deal with it. A very stressful situation I must say and they seem not to car To cut this short and ensure fairness and accountability, this is what needs to happen They need to send me a letter indicating that should the problem occur again, they will give me a certersy car immediately. Take my car in and replace whatever the problem is so we can move on. They also need to comit to attending to this problem even after is out of motor plan cos they have been trying to resolve this problem a year after it was purchased and they are still not winning. I will then take my car and return theirs. That way we are all safe and atleast my money did not go down the drain
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Amukelani N
1 reviews | Active since Jan 2020
19 May 2021, 18:48
Poor customer service abd lack of reliability
PLEASE STAY AWAY FROM LANDROVER WATERFORD, INFACT FROM LANDROVERSA. USUALLY I DON'T LIKE WASTING MY TIME AND ENERGY COMPLAINING AND FIGHTING. I'M A TYPE OF A PERSON WHO JUST LET THINGS GO BUT AFTER THE TREATMENT I GOT FROM LANDROVER, I THOUGHT IT IS BEST THAT I SPEAK OUT, NOT ONLY FOR ME BUT FOR OTHER CUSTOMERS OUT THERE ESPECIALLY BLACK FEMALE CUSTOMERS. My name is Amu and the below is my story. Hardly a year after purchasing a RANGE ROVER SPORT from LAND ROVER WATERFORD my dashboard screen started switching off ( going blank affecting cameras as well) and this would happen randomly while driving. This problem started occurring barely a year after purchase and the car is now 4 years old. Everytime It happenes the dearships would advice that the issue is the software which they kept "updating". The issue persisted even after several "software update" This went on for a very long time such that I I escalated it to LANDROVER SA. Waterford then changed their story indicating that the only time they can diagnose, is as and when the problem is occurring, therfore I should drive straight to the dealership as it happens. The problem occurred while I was driving to the vaal. Like a stupid they think I am., I drove back to joburg wasting my time and money only to be told that, they can't book my car in as they don't have a curtersey car for me. I then questioned the diagnostic technique as I was told that they can't pick up the problem when the engine gets switched off after the occurrence. Fast forward My car was booked again maybe for the 5th time on Monday the 8th of March. After following up, I was not given any feedback, all I was told is that they were busy with the diagnoses. 5 days later they come back with the liquid story, claiming they've picked up some liquid on my cup holder which could be the reason for my dashboard screen switching off. The argument went on again. I was advised to bring back the car but they could only take it 4 weeks time as they didn't have a loan car for me. The car is now with them and again they can't pick up the error. So they want me to take my car and just deal with it. A very stressful situation I must say and they seem not to car To cut this short and ensure fairness and accountability, this is what needs to happen They need to send me a letter indicating that should the problem occur again, they will give me a certersy car immediately. Take my car in and replace whatever the problem is so we can move on. They also need to comit to attending to this problem even after is out of motor plan cos they have been trying to resolve this problem a year after it was purchased and they are still not winning. I will then take my car and return theirs. That way we are all safe and atleast my money did not go down the drain
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