FL
Frank L
Active since Apr 2018
11
Reviews
0
Industries
Reviews
11 reviews18 months ago
DO NOT BUY A SECOND HAND CAR FROM THEM !!!!! ****MERS AND ****S!!!
I should have done my research on Hello Peter before buying a 2021 Range Rover L405 50th Anniversary Autobiography in August/September 2024. When I arrived after driving from Durban to Johannesburg to trade in my Lexus LX 450, the salesperson, Michael, greeted me with a lack of professionalism and made me wait 15 minutes before assisting me. I assumed I was purchasing from a reputable dealer, especially since the vehicle has a maintenance plan until 2026. Unfortunately, I didn’t inspect the vehicle as thoroughly as I should have, and that was my oversight. Right away, I noticed that the rear center armrest didn’t unfold automatically. It went back to the workshop, where it was supposedly reprogrammed for the second time and worked fine afterward. I also saw a TMS warning on the spare wheel. I was told there wasn’t time to fix it and that I’d need to get it done in Umhlanga Rocks, with the dealership agreeing to cover the cost. Additionally, the service book and owner’s manual were missing. Michael, the salesperson, promised to send them to me by post, but I felt uneasy and asked for an owner’s manual from another car on the lot, which William, the sales manager, provided. On my drive back to Durban, I noticed the vehicle pulling to one side and a shuddering from the front suspension at around 110 km/h, indicating an issue with wheel balancing. When I took the car to a tire shop in Ballito, I was shocked to discover that the spare tire had a significant bulge in the sidewall and that the front and rear tires were of different brands, with two tires damaged as well. I had booked a trip to Kruger Park with my kids, needing the extra space since my second vehicle couldn’t accommodate us. I ended up purchasing four new tires and contacted William right away. He instructed me to send him a report and proof of payment, and I received a refund of R20,000 for three of the tires (almost R7,000 each, meaning i am 7k out of pocket). in addition to this, the car was wrapped with VPS in DBN and they found that the boot spoiler was completely loose (bolt missing), which bolts were send from Waterford within a week (yippee). During our planned trip, I encountered even more issues, including the app and wireless hotspot failing completely due to a system malfunction, which persists to this day (October 29, 2024). The vehicle has now been in the workshop for nine days in Umhlanga Rocks with the following list of faults: Problems identified within the 1st week of purchasing the vehicle 1. Rear right airbag clip falling out several times (pushed back by myself) 2. Driver seat mechanism not responsive (intermittent) 3. Rear right seat mechanism not responsive (intermittent) 4. Driver side windscreen seal exposed (inside) 5. Middle rear arm rest doesn’t clip in properly (intermittent) 6. Middle rear arm rest doesn’t function at all (intermittent) 7. Rear aircon not responsive when controlled from rear (intermittent) 8. Car wifi connection (sd card) not reading. Presume faulty sd reader? 9. Boot mechanism not responding, especially bottom part, mainly when used via remote 10. Plastic clip missing in engine compartment (to hold plastic cover) 11. Spare tyre tms faulty 12. Right hand side clip broken on boot cover (can this be replaced or does a new cover have to be purchased?) 13. Plastic cover and wire hanging loose under front passenger seat 14. Right rear window doesn’t close when clicking button, but you have to hold the button up to close 15. Range rover software apparently was off line to load on phone and car 16. Rattling coming from rear boot and upon investigation I found the jack etc. to be loose. Please fasten as supposed to be 17. Rattling coming from either back seat or boot cover rubbing against back seats? 18. Memory button not working on drivers seat (intermittent) 19. Memory button not working on right rear seat (intermittent) 20. Bad knock which seems to come from the side steps, as it has become better after disabling automatic site steps (but noise is still there on occasion) 21. Drivers side massage function stopped working after a while on the 13th- present in addition to this, the car was wrapped with VPS in DBN and they found that the boot spoiler was completely loose (bolt missing) Land Rover Umhlanga is just as shocked as I am that I was sold the vehicle in this condition. According to the Consumer Protection Act, Land Rover is obligated to address the reported issues as soon as possible. Where is your promised 165-point inspection, Land Rover? William, the smooth talker, has been hard to reach, only answering my call today to address the Land Rover app issue—without success. Now, I find myself with a R3 million car that’s been in the workshop for nine days, with at least another week ahead as some complaints need to be sent to others for resolution. I’m facing an additional R33,000 in expenses, which Land Rover Waterford has yet to take responsibility for. It seems we may need to consider legal action, possibly involving the ombudsman. This is my third Range Rover, and I can’t believe I made such a huge mistake again! Did I mention that the vehicle wasn’t cleaned on the inside either? There are chips between the rear seat belts! William hasn’t responded to my email sent yesterday, and I doubt he ever will. However, I’ve made sure to document everything with recordings, photographs, e-mails and WhatsApp messages in addition to recorder phone calls.
0 replies
31 months ago
STAY AWAY from the Good Skin Co and Dr Michelle Blom
My partner and I scheduled an appointment for cosmetic procedures,WITH THE GOOD SKIN CO at La Lucia Mall, including Botox, on September 8th. However, upon arriving, we were convinced to opt for Dysport instead, with the assurance from Dr. MICHELLE BLOM that if we were dissatisfied with the results, she would provide a complimentary touch-up. Dr. BLOM claimed that we would notice improvements within 2-3 days. Now, a week has passed, and neither of us has observed any significant changes. Suddenly, we were informed that the waiting period for touch-ups had extended to 2 weeks, making it a total of 3 weeks before we could potentially rectify the unmet promises. We were told that there was no availability for the promised adjustments. After the third day of seeing no results, we decided to conduct our own research and reached out to two reputable Johannesburg-based doctors with extensive experience in administering Botox. Both professionals concurred that Dysport, while cheaper, is less effective and only delivers results lasting 3-4 months, as opposed to Botox, which typically lasts around 6 months. Having invested 25,000 ZAR and feeling extremely disappointed, I strongly advise seeking out a trustworthy physician who offers sound guidance, rather than someone solely driven by financial gain. I consider this experience a valuable lesson and will take the initiative to pay for my own touch-up elsewhere. It's essential to steer clear of ************ doctors who push subpar products and then leave you in the lurch.
0 replies
38 months ago
WORST SERVICE (WHAT SERVICE?) I EVER RECEIVED IN MY LIFE. CON ARTISTS AND SCAMMERS!!!
I should give NO STAR at all!!! WORST SERVICE I HAVE EVER EXPERIENCED IN MY LIFE!!! Bought an armoured vehicle in January 2022 and duly paid a large deposit. We were told that we would get the vehicle by July 2022! It is now March 2023 and still nothing. The worst is that the owner MARK and his wife LYNNE are just stone walling us, not returning any calls and come with stupid excuses that there e-mail doesn't work etc. etc. The the owners wife LYNNE did send us document in february 2023!!!! YES, 2023 to be completed, with the wrong company details, wrong VIN number and WRONG VEHCILE on the papers!!!! , STAY AWAY FORM THEM AND THEIR NUMEROUS BOGUS COMPANIES!!! Its looks like we have to go the legal route!
0 replies
41 months ago
5 star service!!!
I purchased a prosenic M8 pro demo model at a highly discounted rate. I usually research online companies before I purchase anything, but that lapsed in this instance. The robo cleaner was promptly delivered via courier a few days later from their capetown depot and when unpacked all seemed in order, especially for a demo model with a huge discount. I unpacked the robo cleaner on a Thursday, played around a bit, mapped the house layout, etc. On the next day I wanted to try mopping and had to find out that the mopping plate was missing. This being after hours, I did send an e-mail and googled reviews. To my horror I did see a rating of 2.5 stars with mainly the complaints of no customer back up and thought to my horror that I will end up in the same category. I had to wait until today (Monday) and phoned the Durban office number, as I am based in KZN, voice mail and no answer for 5 minutes.....I then tried the Capetown number and to my surprise someone picked up the phone after about 1 minute of waiting an after explaining the missing part promised me that someone from customer care will get back to me. I thought again, here we go, exactly what customers are complaining about...BUT to my surprise, I received a call 30 minutes later from a lady, called Charmaine, explained her my situation, gave her my invoice number and she promised to send me the missing plate including a mop, as one was short delivered, but as she explained was fitted on the mop plate, therefore the plate being missing, one mop would be short. To my greatest surprise, I received an e-mail not even an our later, with tracking number that the missing parts are on its way! Charmaine and Droneworld, thank you for making this experience as easy as possible. I will most definitely purchase from you again and trust me, I am not an easy customer. need to give you 5 starts!!!
71 replies
65 months ago
SHOCKING CUSTOMER AFTER SALES SERVICE!!!
In October 2020, 9 months after purchasing a new LEXUS LX 450, we found out that both front tyres were worn on the inside, right to the metal. That is after ONLY 23000km’s! No one wants to take responsibility and I am shoved from one place to the other, having had excuses, a report stating “mechanical failure” was all I received, which leaves this specific report open to anything! I so far spend over R 10000.00 on tyres and other expenditure, related to my problem! I have also spent endless hours travelling to dealers, tyre places etc., not to forget the endless phone calls I had to make. I think that LEXUS should inform his clients, that once you purchased the vehicle, you on your own and there is not much support coming forward and the lack of knowledge about their product is another frightening fact. I also own a Toyota Landcruiser 200 VX, which I purchased in 2017 out of the box and had a similar problem with the front tyres, the front tyres showing signs of “flat spots” were Toyota Ballito intervened and had the Tyre manufacturer helping out with 50% of my new tyre purchase and the vehicle had over 50000km’s on the clock. To highlight the insult by LEXUS, of not taking responsibility, nor trying to receive answers from DUNLOP, the tyre manufacturer, I had a compressor fitted (same then in my Landcruiser 200 VX, which is built into the right-hand side boot panel. After the compressor was installed, I find out that the metal, behind the panel was cut out too short by the technician but did not insist to have a new panel, if not even a new car provided to me, but rather (now it seems to me idiotic under the circumstances!!!) took it upon myself to fix the opening with silicon. And then not to forget to mention that it took 8 months to get the LEXUS smart app working! But as I mentioned at the beginning, my primary concern are my tyres and after exhausting my options, I contacted LEXUS SA on Friday the 27th November 2020 and was promised (as per enclosed shortened clip of my recorded conversation) that someone will come back to me , even if no news had been received by close of business. ANOTHER EMPTY PROMISE. I FIND THE TREATMENT I HAVE RECEIVED RATHER FRIGHTENING, AFTER HAVING SPEND CLOSE TO 2 MILLION RAND! Have I mentioned that I am a fleet owner of over 20 Toyotas?
0 replies
67 months ago
COVID 19 BREEDING GROUND
Once again we stopped at KFC Piet Retief during our half way stop from Nelspruit to DBN. When you walk in , posters tell you how Corona 19 virus conscious they are, which is a joke, as we spend 45 minutes there to eat our meal and on one of their posters, they state that they clean and sanitize the tables every 30 minutes! Tables and floors were filthy dirty, ladies toilets had no soap or sanitizer, men's toilet was out of order (since our last visit a few months ago???) only one sanitizer , which the security guard at the entrance carried.
0 replies
68 months ago
LEXUS BACK UP FOR LEXUS DEALERS SEEMS TO BE NON EXISTENT!!!
I purchased a Lexus LX 450 V8 beginning of 2020, spend nearly 1.8million Rand on it and until today Lexus cant get the (very much advertised app) working. Until last week my service plan showed 2027 or 100000km and "extended" to 2025 or 100000km, then 200000km. I was promised that after yesterday (04.09.2020) the App will be working by the IT department , only to find out that the App on my phone shows me the my service plan has now been extended until 2030 or 200000km (Thank you for the 10 year extension, which I don't think Lexus will honour) further to that my Logbook doesn't export anymore either. Problems after problems which you shouldn't expect after spending that amount of money. The only positive feedback I can give is to Viresh, the sales manager, who tries to help, but Lexus is letting both of us down. THIS IS MY FIRST AND LAST LEXUS PURCHASE!!!
0 replies
82 months ago
STAY AWAY FROM Tactical Distributors SA
AS EVERYONE ELSE STATES, STAY AWAY FROM THIS SCAM COMPANY. NO DELIVERY OF PRODUCTS, NO ANSWERING OF PHONES OR E-MAILS, NO REFUND. AND ALL FOR A R75.00 MAGAZINE CLIP!!!
0 replies
86 months ago
pathetic service to say the least!
In December 2018 my Defy washing machine gave me problems. Having an extended warranty was giving me the “false” feeling of peace of mind! 2 weeks later after the service call was logged, I decided to call Hirsch once again, who told me that they had no records of the service call! So I logged another service call for the same fault. A week later the technician came out to inform me that the bearings on the washing machine were faulty and needed to be replaced but had to be ordered. After another week of waiting, I was told that they cannot find my service request once again! Later during that day someone called from Hirsch to inform me that the bearings had arrived and someone would come out the following week. During that time period, we informed the technicians/delivery guys to please contact us 24 hours prior to collecting the machine but they couldn’t even get that right! FINALLY the washing machine was collected and returned a week later. We contacted Hirsch immediately afterwards, as the machine made a terrible noise and moved around whilst spinning. The technicians came once again and told me that they informed the workshop manager that the feed were damaged by the delivery guys and even showed me photos. We got so frustrated that I phoned Allan Hirsch , who was at that time overseas (January by then) and told me to send him my details. It seemed to me that things got going from then on BUT was mistaken! The machine was collected again and “repaired” as per delivery guys. After the first use, we had to phone Hirsch again, because after every tumbling cycle the machine moved by ½ meter and made a terrible sound. Next time out (end of February by then) a Defy technician came out to inspect the machine and told us that the Hirsch workshop indeed fixed all feet with bolts and nuts, so the machine was not adjustable anymore , which does defeat the object of course! The defy technician reported that the machine had to be given in and the bottom frame had to be replaced. This was done on the 13th of March and the machine was returned as “”all in order” last week Friday on the 15th of March. Last night was the first time I have used the machine and I thought I had to take a video and query Hirsch’s incompetence it seems…??? I think I rather shop at Game next time, especially after reading up on “HELLO PETER” about Hirsch’s 1.95 rating out of 5!!!!!
0 replies
96 months ago
14 on chartwell was a disaster
We went today for a ‘QUICK” Lunch after a run on the promenade. Place was deserted outside and fairly empty inside, so we thought service would be quick, especially ordering 1x chicken and 1x beef burger. After waiting for approximately 45min after placing our order, I tried to get our waiters attention (with not much success). The manager must have noticed my attempt and ask if everything is all right and I responded with a firm NO, as I don’t believe that 2x burgers would take that long. He did say that he will investigate…my GF did mention to me that they most probably forgot about our food and it would be sitting in the kitchen, cold, waiting to be served! SHE WAS SPOT ON!!! The manager came out within a few seconds later with our food, which indeed was cold. I mentioned this to the manager and he took our food back to the kitchen with a simple “sorry”. Another 10min later, we got our burgers (warmed up or newly made, I wouldn’t know) and that was it. Service was shocking and food was below average. I certainly have been far too disappointed to ever go back or recommend the place to my friends. First time there was also our last time.
0 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (90.9090909090909%)