SD
Sheena F
Active since Jun 2023
2
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2 reviews35 months ago
DO NOT BUY A LAND ROVER UNLESS YOU WANT TO BE TREATED LIKE TRASH
I purchased my Land Rover Defender in March 2022. In September 2022, a rattling sound developed coming from the rear left of the car and got progressively worse. I sent my car in to Land Rover Waterford in December 2022 (after having no luck fixing the issue at another Land Rover dealership closer to home). Land Rover Waterford advised that the issue was my left rear shock and they needed to order a part from overseas which would take approximately 8 weeks to arrive. I collected my car from them and waited to hear from them once they had the part. What ensued instead was six months of me incessantly following up in writing, either to be ignored completely (despite copying every single email address I had from the company) or a one-line response from “Parts” stating, “Still waiting on the part. No ETA.”. After completely losing my mind and having to involve my husband, miraculously the part was sourced and arrived in SA and my car was booked in for 6 June 2023 (now SIX MONTHS later). My car was dropped off yesterday morning as requested. At 15h30 (clearly the first time my car was even looked at), my husband received a call to advise him that, there was in fact another part that they needed in order to repair the issue, and they could not actually repair the car. We were then asked to fetch it and asked to bring it back on 8 June 2023 to have the issue repairs (although I remain skeptical). Now this is where is gets really fun – upon collecting my car, which had been there all day and had not been touched, we realized that my husband’s wallet had been left in the small fridge compartment of the car. What anyone was doing looking in there, when the issue was with my left rear shock, is anyone’s guess, however what they did manage to do was ***** every single cent out of my husband’s wallet (approximately R2 500.00) as well as an incredibly sentimental foreign note which has been his “lucky note” for the past 12 years. I understand completely that it was our fault for leaving the wallet in the car, but please explain to me how I can take my car for a carwash down the road and not even my “car guard” money in my ashtray goes missing, but I take my R2m car in to be repaired (WHICH WAS NOT EVEN DONE) and they rob me blind? To say that my husband and I feel violated and taken advantage of would be the understatement of the year. I already know that their reply will be “we ask customers to remove all possessions and we cannot be held responsible for any theft” but how about you pay your staff enough that they do not feel the need to *****, you put CCTV in the workshop, or better yet, the Service Manager simply checks each car quickly before it gets sent to the workshop? Is this too much to ask when your vehicle is probably your second most expensive purchase ever? This is my fourth Land Rover (I know, I am an idiot) and will most definitely be my last. I am beyond disgusted with how we have been treated and I struggle to find the words for the appalling, pathetic and shameful service we have received. I warn anyone who is thinking of buying a Land Rover – stay FAR away unless you want to be treated like absolute trash and be ****** when you take your car in to (not be) repaired.
53 replies
35 months ago
AVOID AT ALL COSTS!!!
I purchased my Land Rover Defender in March 2022. In September 2022, a rattling sound developed coming from the rear left of the car and got progressively worse. I sent my car in to Land Rover Waterford in December 2022 (after having no luck fixing the issue at another Land Rover dealership closer to home). Land Rover Waterford advised that the issue was my left rear shock and they needed to order a part from overseas which would take approximately 8 weeks to arrive. I collected my car from them and waited to hear from them once they had the part. What ensued instead was six months of me incessantly following up in writing, either to be ignored completely (despite copying every single email address I had from the company) or a one-line response from “Parts” stating, “Still waiting on the part. No ETA.”. After completely losing my mind and having to involve my husband, miraculously the part was sourced and arrived in SA and my car was booked in for 6 June 2023 (now SIX MONTHS later). My car was dropped off yesterday morning as requested. At 15h30 (clearly the first time my car was even looked at), my husband received a call to advise him that, there was in fact another part that they needed in order to repair the issue, and they could not actually repair the car. We were then asked to fetch it and asked to bring it back on 8 June 2023 to have the issue repairs (although I remain skeptical). Now this is where is gets really fun – upon collecting my car, which had been there all day and had not been touched, we realized that my husband’s wallet had been left in the small fridge compartment of the car. What anyone was doing looking in there, when the issue was with my left rear shock, is anyone’s guess, however what they did manage to do was ***** every single cent out of my husband’s wallet (approximately R2 500.00) as well as an incredibly sentimental foreign note which has been his “lucky note” for the past 12 years. I understand completely that it was our fault for leaving the wallet in the car, but please explain to me how I can take my car for a carwash down the road and not even my “car guard” money in my ashtray goes missing, but I take my R2m car in to be repaired (WHICH WAS NOT EVEN DONE) and they rob me blind? To say that my husband and I feel violated and taken advantage of would be the understatement of the year. I already know that their reply will be “we ask customers to remove all possessions and we cannot be held responsible for any theft” but how about you pay your staff enough that they do not feel the need to *****, you put CCTV in the workshop, or better yet, the Service Manager simply checks each car quickly before it gets sent to the workshop? Is this too much to ask when your vehicle is probably your second most expensive purchase ever? This is my fourth Land Rover (I know, I am an idiot) and will most definitely be my last. I am beyond disgusted with how we have been treated and I struggle to find the words for the appalling, pathetic and shameful service we have received. I warn anyone who is thinking of buying a Land Rover – stay FAR away unless you want to be treated like absolute trash and be ****** when you take your car in to (not be) repaired.
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