Return policy is inflexible and lead time is far too long, no regular updates

I bought a plasma stand and a standard whiteboucle swivel chair (there are two colours to chose from, no specific measurements). The products are nice, but the customer service is not so great. I wanted to cancel the Boucle chair (when they initially indicated that delivery was delayed due to there not being a swivel). After delivery I asked to exchange the chair for something else as they have a no returns policy. They would not allow it even though the chair had never been opened and I indicated 5 days after receiving the swivel that I don’t have space now that all my furniture has arrived. This is not a unique couch made to specific measurements of my apartment. It is a standard boucle couch and had I purchased at @home they would have collected it. I would not recommend buying here as they are not flexible. They refused a return as it is “custom” made and it’s something they could have easily resold. I spent R14k in total and after the exchange I still would have spent 14k if not a bit more for the exchange I was requesting. They need to relook at their policy. I also didn’t like the fact that once you have paid there is no follow up until weeks later.