Bad service

What Business quote you and take your money and you battle to get hold of them and dont return your calls and reply back on your emails and then robs you of your time your add that you paid for? Paid R283.26 on 26.02.2016 to place an add in The Landou Weekblad for a week. Tried calling & emailing Rina since 29.02.2016 to fined out if they have recieved the payment and when the add will be placed. I leaved messages and emails and no reply from her. Finally on the 07.03.2016 i got through to speak to her after i have been cut of many times and been put through to voice mails. She said my add was schuled for the 11.03.2016. I recieved my firts call on the 10.03.2016 which is fine. I checked online & found my add pasted twice on the same page online. I found my add removed on the 14.03.2016 were is was surposed to be on for 7 days and only on for 4days. I quired it with Rina and she said she would fined out and come back to me. Till to day 29.03.2016 i still have not heared anything from her. I emailed and called and leaved messages and no reply from them.