Unfinished Work and Poor Service – Beware of This Landscaping Company

I hired this landscaping company for a comprehensive project at my home, investing R238,000 with the expectation of receiving professional and high-quality service. Unfortunately, my experience has been nothing short of a nightmare. Despite paying in full, the work remains incomplete, and the quality is far below acceptable standards.

Specific Issues Encountered:

Incomplete and Faulty CrossFit Training Area: The CrossFit training area was not completed according to the agreed specifications. After using it once, the floor caved in due to improper materials being used under the rubberized flooring. When they attempted to fix it, they poured the concrete too high, leaving no proper drainage ability, and abandoned the job in this state.

Undelivered Grass: The grass for the front of my house was never delivered or installed, leaving a portion of the project unfinished and my garden looking incomplete.

Cracking Paving: The paving installed is cracking extensively. This not only looks terrible but also poses safety risks. The paving was put in completely skew. It's clear that no attention to detail was given during the installation process.

Incomplete Seating Area and Walls: The seating area and walls were supposed to receive an additional protection coating, which has not been app****.

Unsubmitted Pool Plans: The pool was supposed to be added to the plans by a draftsman and submitted after completion, but this has not been done.

Additional Issues:

I had to hire another electrician to complete the job because the one provided by the company was ***********.

Due to issues with the pool installation, I had to hire another pool expert at my own expense to correct their mistakes.

The owner has refused to address these issues and has suggested that I pursue legal action if I’m unhappy. This level of unprofessionalism is unacceptable.

I strongly advise anyone considering this company for their landscaping needs to think twice. The service has been incredibly disappointing, and the project remains incomplete despite full payment. If you want more details about my experience, feel free to contact me directly.