Our First Home

We are writing to express our significant disappointment with our recent purchase of a ground-floor unit at Balwin Amsterdam Olivedale, following a long period of renting. We were drawn to Balwin's concept of lifestyle living and security, and this HUGE acquisition represents our first home.

However, since moving in four months ago, we have encountered several issues that have significantly impacted our living experience:

1. Audible Plumbing Noise: We consistently hear water rushing through the pipes within the walls, particularly during bathing, showering, and flushing. 2. Noise Transmission: We are able to hear our next door neighbours television and the washing machine of the upstairs unit. 3. External Pipe Noise: The external pipes generate noticeable noise. 4. Inadequate Soundproofing: The ceiling concrete slab appears to lack sufficient soundproofing, contributing to other noise issues. 5. Delayed Management Response: Our attempts to contact management via email have been met with prolonged delays in response.

We kindly request Balwin's assistance in addressing these concerns. We are hopeful that these matters can be resolved to improve our living conditions.