Disappointed with Langebaan Boutique Hotel and Spa

I had the most disappointing experience on the 2nd January 2026. I made a booking for my mom and myself at Langebaan Boutique Hotel and Spa. When we arrived we were told there is no booking confirmed for us, even though it had been confirmed and the money paid. The hotel had advertised a King room with 2 double beds and a spa bath. When I enquired about this specific room that I booked, the manager TK told me they didn't have any rooms like this, however just a few minutes before that the receptionist had confirmed that there was a family room with these specifications. There was no apology for the oversight on their side for missing my booking and over booking as a result, leaving me with no accommodation in Langebaan and I needed to drive all the way back home. There was zero customer service and zero empathy.