Be aware of this exploitation and money making company!

Absolute pathetic and money making business!

I recently booked a ticket with them. I phoned to cancel my ticket and knew I will loose 25% of the value. When I asked for a refund I was informed they only issue vouchers and no refunds. A very rude lady also informed me that I will also have to pay R70 when I want to use that voucher when I want to book another ticket. How does that even make sense? They already took 25% of my ticket and then some other story about R70 for admin fees.

I asked her how is that possible and she sent me their very ***** terms and conditions AFTER I have booked. No where on their website does a customer have access to their terms and conditions…

They are not very helpful or friendly to help you either and they just throw this “Term and Conditions” to you.

My sister was driving with them yesterday and the bus driver (who is also very rude and clearly rushed to get to his next destination and finish his trip) didn’t gave her her vanity case.

She asked the office last night already and informed them about it. This morning the same thing happened, they just send their “Term and conditions” and told her she must pay R100 if she wants her vanity case back.

She has to pay R100 because their driver was rushed and he insisted that he is the only packing the trailer with the luggage. He was rushed and didn’t take it out so it was his negligence that led to this and nou Langerberg Busdiens is trying to make even more money buy asking a few to get your own stuff.

How is that even in accordance with the consumer acts in South Africa?

According to the Consumer Protection Act 68 of 2008 (CPA) Requirements for drafting Terms and Conditions: Terms and conditions have to be drafted in a way that a consumer with average literacy skills can understand the information. It must be made available to a consumer in plain and understandable language that makes it easy to comprehend.

It wasn’t made available to the consumer it this case, and I have screenshots to prove this and with the case of cancellation of my own ticket.

Secondly according to the Consumer Protection Act 68 of 2008 (CPA):

Terms or conditions that are adverse to the consumer in that they are inequitable shall also be deemed to be unfair. Any provision or notice that limits the supplier’s liability must be specifically drawn to the consumer’s attention and must be in plain language, prior to the consumer entering into the agreement. This notice or provision must be in a conspicuous manner and form that is likely to attract the attention of an ordinarily alert consumer. Terms and conditions may under no circumstances contradict these provisions of the CPA.

Once again no one is ever informed of your Terms and conditions prior to entering an agreement with you, but you are very quick to inform your consumers about your Terms & Conditions when they have any questions after their trip with you or after they have booked their ticket.

Thirdly the Consumer Protection Act 68 of 2008 (CPA) states that Suppliers cannot require that a consumer waives any rights, assumes any obligations or limit the supplier’s liability on terms that are unfair, unreasonable or unjust.

This company is really sly and tries to see how can they get the most money out their passengers. They have “Term and Conditions” with a hidden agenda and definitely hidden cost. They fact that they are only sending you their terms and conditions after you have booked or when you have any questions, should be a clear indication to you if you really want to use these people that are just trying to grab every opportunity to get money from their customers.

They are a true example of exploitation! And don’t try to query their terms and conditions then you will get a very bad attitude from their staff that belittle you and make you feel less worthy!

This is a company with Terms & Conditions that are not aligned with the Consumer Protection Act. It also not in the best interests of their consumers or customers.