FG
Francois G
Active since Jan 2020
15
Reviews
0
Industries
Reviews
15 reviews12 months ago
Unprofessional Conduct at Truworths Table Bay Mall Branch
extremely poor and unprofessional service I received at your Table Bay Mall branch on 5 May 2025. This is the second disappointing incident I’ve had with staff at this specific branch in less than two months, and I feel it is necessary to bring it to your attention. On this occasion, I visited the store to exchange a brand-new Uzzi softshell jacket that I received as a birthday gift just the day before. The jacket was still in its gift bag, unworn, and had the original tag and barcode intact. I approached the cashier and politely explained that I only needed a bigger size and did not require a refund. The cashier referred the matter to the manager, Amber Dezhané, who appeared visibly irritated when called, as she was engaged in a personal conversation with another individual in the store. Despite the line forming, at the only till opened in the whole shop, and my request waiting to be addressed, she prioritized continuing her personal interaction, even leaving briefly to fetch her phone for the individual to exchange contact details before assisting the cashier. When she finally did address me, I explained the situation again and emphasized that I didn’t have the slip as it was a gift, but I simply wanted an exchange. Without much consideration, she refused the exchange, stating it couldn’t be done and the stock would then be inaccurate. I said to the manager that this is not true, because she has the barcode and details of both jackets. I informed her that I will be taking this further, because my consumer rights are being violated. The item was not damaged or worn with its original label. I would totally understand that the shop would require a slip if I asked for a refund, but it was just an exchange for a bigger size. I accepted her decision respectfully and left to exit the store. However, as I walked away, I overheard the cashier mention that the exchange should be possible due to the intact barcode and condition of the item. The manager then incorrectly claimed that I "just wanted a refund anyway," which was completely untrue and humiliating to hear—especially in front of other customers. When I turned around, intending to address this misrepresentation, the manager was still casually socializing and even walked the other individual out of the store. I found this experience not only frustrating but also deeply embarrassing. A manager's conduct should reflect leadership, professionalism, and respect for customers. In this case, I was treated dismissively and spoken about behind my back in a derogatory and inaccurate manner. I urge Truworths to do investigation and provide the necessary training to the Table Bay Mall staff, particularly on how to handle customer interactions with professionalism and tact. Social engagements should not interfere with service delivery—especially not by a branch manager. I would appreciate feedback on how this matter will be addressed.
0 replies
15 months ago
Poor service & no refund
Poor service, lack of accountability, and blatant disrespect. Order No:59091 Details: - Order Placed: 15:44 - Branch: Sunningdale Spar, Cape Town - Delivery Slot: 16:00 - 17:00 - Reservation Fee Paid: R23 (for delivery before 17:00) I am reporting an extremely disappointing experience regarding my order, which highlights poor service, lack of accountability, and blatant disrespect. Incident Details: 1. Delayed Delivery: At 17:05, I had to call the branch to inquire about my order, which had not yet arrived despite paying a reservation fee for on-time delivery. I was informed by a customer service representative that the driver had multiple deliveries, which delayed my order. This explanation did not align with the driver's confirmation that my order was his only delivery. 2.Disrespect for Pronouns and Identity: During the call, the representative repeatedly referred to me as “ma’am” despite my clear corrections that I am a man. This was extremely disrespectful and dismissive of my identity. 3. Misleading Information and Blame-Shifting: After my initial call, I received an email stating my order was out for delivery, suspiciously timed immediately after my complaint. My order was only delivered at 17:24, over 20 minutes later, contradicting the claim that the driver had multiple orders. When I confronted the driver, he confirmed my order was his only delivery, making it clear that the branch was shifting blame onto him unfairly. 4. Unhelpful Management: I called again to report my dissatisfaction and was transferred to a manager named Pieter. He was unhelpful, offered no solution, and continued to blame the driver. Upon reviewing my email, I discovered my order had only been dispatched at 17:18, further proving the branch's negligence in fulfilling the reservation slot. When I suggested returning the order due to its late delivery, Pieter promised to contact the driver's manager and provide feedback. However, I have yet to receive any follow-up. 5. Disrespect and Poor Communication: The first representative’s continuous disregard for my pronouns and identity was deeply offensive. The manager, instead of resolving the issue, ended the call abruptly while I was speaking and never called me back to inform me of the outcome of his call with the manager of the driver. This clearly shows that they blatantly blamed the innocent driver for their negligence. This experience demonstrates a severe lack of professionalism, accountability, and respect. Not only was my delivery delayed despite paying extra for timely service, but I was also subjected to disrespect and false information. The branch’s unwillingness to take responsibility and the manager’s failure to follow through on promised feedback further reflect the poor service standards. I urge higher management to review this matter seriously and address the following: - Provide a formal apology for the disrespect shown towards my identity and the poor service. - Investigate the staff’s handling of this situation, particularly their inability to accept accountability and the unfair blaming of the driver. - Implement measures to improve customer service, including proper respect for customers’ identities and accurate communication. It’s also now more than a week later and I still have not received my refund, and the branch keep on blaming head office and no one want to refund me my money back. I have also logged numerous mails on the Spar 2 U website but no response yet. I trust that this matter will be handled promptly and fairly. Thank you
0 replies
15 months ago
Poor service, lack of accountability, and blatant disrespect.
Order No:59091 Details: - Order Placed: 15:44 - Delivery Slot: 16:00 - 17:00 - Reservation Fee Paid: R23 (for delivery before 17:00) I am reporting an extremely disappointing experience regarding my order, which highlights poor service, lack of accountability, and blatant disrespect. Incident Details: 1. Delayed Delivery: At 17:05, I had to call the branch to inquire about my order, which had not yet arrived despite paying a reservation fee for on-time delivery. I was informed by a customer service representative that the driver had multiple deliveries, which delayed my order. This explanation did not align with the driver's confirmation that my order was his only delivery. 2.Disrespect for Pronouns and Identity: During the call, the representative repeatedly referred to me as “ma’am” despite my clear corrections that I am a man. This was extremely disrespectful and dismissive of my identity. 3. Misleading Information and Blame-Shifting: After my initial call, I received an email stating my order was out for delivery, suspiciously timed immediately after my complaint. My order was only delivered at 17:24, over 20 minutes later, contradicting the claim that the driver had multiple orders. When I confronted the driver, he confirmed my order was his only delivery, making it clear that the branch was shifting blame onto him unfairly. 4. Unhelpful Management: I called again to report my dissatisfaction and was transferred to a manager named Pieter. He was unhelpful, offered no solution, and continued to blame the driver. Upon reviewing my email, I discovered my order had only been dispatched at 17:18, further proving the branch's negligence in fulfilling the reservation slot. When I suggested returning the order due to its late delivery, Pieter promised to contact the driver's manager and provide feedback. However, I have yet to receive any follow-up. 5. Disrespect and Poor Communication: The first representative’s continuous disregard for my pronouns and identity was deeply offensive. The manager, instead of resolving the issue, ended the call abruptly while I was speaking and never called me back to inform me of the outcome of his call with the manager of the driver. This clearly shows that they blatantly blamed the innocent driver for their negligence. This experience demonstrates a severe lack of professionalism, accountability, and respect. Not only was my delivery delayed despite paying extra for timely service, but I was also subjected to disrespect and false information. The branch’s unwillingness to take responsibility and the manager’s failure to follow through on promised feedback further reflect the poor service standards. I urge higher management to review this matter seriously and address the following: - Provide a formal apology for the disrespect shown towards my identity and the poor service. - Investigate the staff’s handling of this situation, particularly their inability to accept accountability and the unfair blaming of the driver. - Implement measures to improve customer service, including proper respect for customers’ identities and accurate communication. I trust that this matter will be handled promptly and fairly. Thank you.
0 replies
24 months ago
Be aware of this exploitation and money making company!
Absolute pathetic and money making business! I recently booked a ticket with them. I phoned to cancel my ticket and knew I will loose 25% of the value. When I asked for a refund I was informed they only issue vouchers and no refunds. A very rude lady also informed me that I will also have to pay R70 when I want to use that voucher when I want to book another ticket. How does that even make sense? They already took 25% of my ticket and then some other story about R70 for admin fees. I asked her how is that possible and she sent me their very ***** terms and conditions AFTER I have booked. No where on their website does a customer have access to their terms and conditions… They are not very helpful or friendly to help you either and they just throw this “Term and Conditions” to you. My sister was driving with them yesterday and the bus driver (who is also very rude and clearly rushed to get to his next destination and finish his trip) didn’t gave her her vanity case. She asked the office last night already and informed them about it. This morning the same thing happened, they just send their “Term and conditions” and told her she must pay R100 if she wants her vanity case back. She has to pay R100 because their driver was rushed and he insisted that he is the only packing the trailer with the luggage. He was rushed and didn’t take it out so it was his negligence that led to this and nou Langerberg Busdiens is trying to make even more money buy asking a few to get your own stuff. How is that even in accordance with the consumer acts in South Africa? According to the Consumer Protection Act 68 of 2008 (CPA) Requirements for drafting Terms and Conditions: Terms and conditions have to be drafted in a way that a consumer with average literacy skills can understand the information. It must be made available to a consumer in plain and understandable language that makes it easy to comprehend. It wasn’t made available to the consumer it this case, and I have screenshots to prove this and with the case of cancellation of my own ticket. Secondly according to the Consumer Protection Act 68 of 2008 (CPA): Terms or conditions that are adverse to the consumer in that they are inequitable shall also be deemed to be unfair. Any provision or notice that limits the supplier’s liability must be specifically drawn to the consumer’s attention and must be in plain language, prior to the consumer entering into the agreement. This notice or provision must be in a conspicuous manner and form that is likely to attract the attention of an ordinarily alert consumer. Terms and conditions may under no circumstances contradict these provisions of the CPA. Once again no one is ever informed of your Terms and conditions prior to entering an agreement with you, but you are very quick to inform your consumers about your Terms & Conditions when they have any questions after their trip with you or after they have booked their ticket. Thirdly the Consumer Protection Act 68 of 2008 (CPA) states that Suppliers cannot require that a consumer waives any rights, assumes any obligations or limit the supplier’s liability on terms that are unfair, unreasonable or unjust. This company is really sly and tries to see how can they get the most money out their passengers. They have “Term and Conditions” with a hidden agenda and definitely hidden cost. They fact that they are only sending you their terms and conditions after you have booked or when you have any questions, should be a clear indication to you if you really want to use these people that are just trying to grab every opportunity to get money from their customers. They are a true example of exploitation! And don’t try to query their terms and conditions then you will get a very bad attitude from their staff that belittle you and make you feel less worthy! This is a company with Terms & Conditions that are not aligned with the Consumer Protection Act. It also not in the best interests of their consumers or customers.
0 replies
24 months ago
Krispy Kreme Outlet at Checkers Hyper Fx Parklands not worth it!
We visited the Krispy Kreme Outlet at Checkers Hyper Fx Parklands in Cape Town a few times since it opened. It is very clear that this mini outlet is a not worth it at all! Firstly their products is not always fresh as promised by Krispy Kreme, especially not the mini bites or mini donuts. We have bought some of these products from them on numerous occasions and each time the products are very old and so hard! It is clear that they are trying to get rid if stock from the previous day first before actually selling the freshly baked ones. Secondly the staff are not adequately trained. We asked the staff members on 2 different occasions for the new Milktart bites at the outlet. At first the staff told us that they don’t sell anything like that, they only sell milktart donuts. I even showed them the adverti*****t on the main Krispy Kreme instagram page, and they told me no it’s not available and they don’t think they will get in anyways. I went back 2 weeks later(Wednesday, 17 April) with the same request. Then I was told that the milk tart mini bites are only available in Johannesburg and not in the Western Cape. I continued with my shopping in Checkers and when I went to the tills there were a Krispy Kreme shelf/stand with the milk tart treat. This was a very clear indication to me that the staff was not trained and also don’t have any idea what is actually happening with regards to new flavours and ranges being released. The shelf was like 200meters from the outlet point, but they told us we will not find it in the Western Cape. Krispy Kreme should really do some effort to check it at this outlet and train their staff about their products and also about ensuring that they are selling freshly baked products every day and tell to they should not sell the oldest products first, because they usually sell the products of the previous day first before even putting out new and fresh products. This service is extremely upsetting and unacceptable! It is als a negative reflection of Krispy Kreme!
159 replies
26 months ago
False advertising to get the *** to buy products
I was very disappointed with the services that I received from Canal Walk Havaianas. We walked into the Havaianas store and wanted to buy a pair of their pride range sandals. The store had an adverti*****t on their counter which stated 50% of all pride styles. The pair that I took was R399, however when it was scanned the price was R250. I insisted on paying only R200 because that is what I was supposed according to the visual advertiser. The store manager came out and said it is R250, I asked how is it possible if their adverti*****t state 50% off. I would accept paying R250 if their adverti*****t said UP TO 50% off, however this was not the case. I had look on your website where it clearly says 37% off with the price R250. This is a true example of false and misleading advertising. The manager phoned the very arrogant operational manager, Angela Kruse. She insisted that we have to pay the price on the screen and informed the manager to not honour the 50% off as their adverti*****t states My consumer rights were totally disregarded and also disregarded my rights as paying the correct price as advertised. I also feel embarrassed and ashamed that this is the way that Havaianas is treating the LGBTQIA+. While trying to support the community they instead treat us arrogantly and disregard our consumer rights. The store manager also mentioned that we are not the first consumer to complain about this. However they haven’t removed the misleading adverti*****t and still busy exploiting more consumers. I am still proud to wear my LGBTQIA+ flops, but ashamed to wear a brand that are just pushing the marginalised community further away instead of supporting them. I am more that happy to provide pictures to prove this false advertising and disregarding of consumer rights.
58 replies
28 months ago
Failure to provide banking services
After numerous effort and attempts, our local Pick n Pay doesn’t want to provide cashbacks of any kind. Sometimes the cashiers would offer you cash but they just usually tell you they have no cash in their till. Today after attempting to receive a cashback again there was a problem with not enough money. I suggested to the cashier that this is a service they should provide to us, as our closest bank branch is 20 kilometres into town. I ask her to fetch cash from the safe/cash office. She again denied to go fetch money and told me very arrogantly that there is ATM at the entrance. She also responded on my comment of getting cash from the safe/cash apartment is not possible as they bank their money at the end of each day. The time when this incident happened was just after 13:00, so now I wonder how and where does the cash come from for the cashiers of the new shifts if there is apparently no cash in the store? However all the ATm’s of serval different banks were out of order and not working. In fact they were out of order for than a week now. This is service that every Pick n Pay is advertising but the cashiers and managers don’t want to do. This is really an urgent matter that needs to sorted out at the Fraaiuitsig Pick n Pay in Mossel Bay/Kleinbrak rivier.
129 replies
50 months ago
Pathetic customer service
I wanted to buy a sport bag. There was a clear red label on the same shelf stating a price of R219,99. However when I picked up the bag to go and pay the label stated R239,99. I called the lady working in that aisle. I asked her why the red label in on that shelf as the prices differ. She told me no it iz the items next to the bag. However there was nothing on the self except the bag itself. I went further and looked around for anything of that price, but couldn't find anything. I insisted on paying R219,99 as that is how they advertised in on their self. I asked her to call the manager of the store, she told me no there isn't a manager. I kept on insisting to pay the amount they advertised. She called a supervisor, named Bradley, a very arrogant guy. He told me no it is a mistake, but I insisted that I will pay the price that they cleary advertised, I told them that I as eligible to pay the price that they advertised, as it was their mistake and that is what they advertised. I even took photos of their label next to the bag before confronting anyone. As the supervisor didn't want to give me my rights as consumer to pay the price that they advertised, I again insisted on speaking to the manager. Then I was informed they don't have a manager, only a supervisor. I'm truly dissatisfied with this behavior, because they treated me like I'm wrong while they took my rights as consumer away. I truly feel that this is a form of false advertising, because you could've seen this label from the outside of the shop aswell. I got evidence to proof their advertised price. The fact that there isn't even a manager available for assistance in absolutely pathetic. I'm totally disappointed and shocked by the arrogance that these 2 persons treated me, and I feel this is not acceptable behavior for any employee to treat their customers.
53 replies
54 months ago
Truly disappointed
To whom it may concern. I'm truly disappointed in the service that I got from your branch at Langeberg Mall, Mossel Bay. I went there to take out my first phone contract. The lady was very eager to help me with everything. She asked me if I wanted to add insurance to my premium for R29,99 a month. I agreed and told her that I will be using another sim in my vodacom device. She said it's fine and make notes of the insurance paper. I signed all the documentations and left the shop. So on the 1 October an amount of R152,81 is deducted from my account for the insurance. I immediately phone the branch and speak the same consultant. She tell me then that she will do a service request of something like that to determine why it was deducted from my account, because according to their system the insurance wasn't added because I will be using another service provider in my phone. Nobody told me this on the day that they tried to sell the insurance premium to me. Now almost 2 months later, I got now reply or any correspondence from them and still nobody can tell me what happened and why that amount was deducted from my account. As everyone told me it was clearly a mistake from the insurance company's admin team. Could you assist me in any matter, as no one seems able to help me? However I managed to cancel the premium in the meanwhile, but still got no refund or anything.
106 replies
58 months ago
Extremely bad experience!
I am truly disappointed by the service that we got from Great Brak River Pick n Pay. This has now been the third time in a row that the same thing happened. Pick n Pay have these new specials where you buy a combo and get a freebie. Almost every week this branch has only a few of these deals available, and they tell you you can still take the desired combo but you won't be able to get the freebie. I feel this is extremely bad as they then just have more stock to sale, while they actually owe it to the customers,because after a the promotion for a combo has ended then out of nowhere comes all the freebies. I was tolded that they are waiting for their truck, but this is not true, as I have waited a whole week and still nothing has happened. This while I drove past their delivery area and saw that they received deliverier from their trucks. It also doesn't help to talk to the front house manager, because he is very rude and don't even listen to the customers. I also wanted to order something from their bakery, but after observing the staff I was totally disgusted and walk out of the store. There was staff members busy cutting a bulk block of cheese touching the cheese with their barehands. I stood looking and the member went to help the public and without even sanitizing her hands she continued to cut the cheese with her bare hand. And this in the time of Covid and while Great Brak River is classified as n covid Hotspot.
0 replies
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1 Star
15 (100%)