S2
Spar 2u
Unclaimed Business
S2
AI Review Summary
Based on recent customer reviews, Spar 2u faces significant customer dissatisfaction centred on delayed or absent refunds for out-of-stock items and failed orders, with some customers waiting weeks without resolution. Frequent complaints highlight poor stock accuracy on the app, where items appear available but are unavailable at the store. Delivery issues including wrong addresses, rude drivers, and late arrivals further erode trust. The app itself is criticised for lacking real-time tracking and order updates. One positive review praised proactive communication about substitutes, suggesting the experience varies greatly by branch.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.2|21 Reviews
May '25 - Apr '26
5(4.8%)
4(0%)
3(0%)
2(4.8%)
1(90.5%)
5(4.8%)
4(0%)
3(0%)
2(4.8%)
1(90.5%)
Frequently Asked Questions About Spar 2u
Based on recent customer reviews, Spar 2u faces significant customer dissatisfaction centred on delayed or absent refunds for out-of-stock items and failed orders, with some customers waiting weeks without resolution. Frequent complaints highlight poor stock accuracy on the app, where items appear available but are unavailable at the store. Delivery issues including wrong addresses, rude drivers, and late arrivals further erode trust. The app itself is criticised for lacking real-time tracking and order updates. One positive review praised proactive communication about substitutes, suggesting the experience varies greatly by branch.
Spar 2u has a TrustIndex of 0 out of 10 on Hellopeter, based on 21 reviews in the last 12 months. Hellopeter has tracked Spar 2u across 54 total reviews. How is the TrustIndex calculated? →
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLN
Lindelwa N
1 reviews | Active since Jan 2020
4 Mar 2026, 14:38
SPAR2U couldn't satisfy half my order and didn't even have the decency to inform me!!
I order at Spar Kasselvlei via SPAR2U and they couldn't satisfy half my order and now call centre is saying my refund will take over 7 working days to process!! What makes me more angry is that when I tip delivery, it is based on the size of the order and what I deem fair! SO, to find that half of my delivery was not satisfied makes me super angry!! This was a delivery meant for my daughter who stays in a different province than me and I am very disappointed in this service in spoiling what was meant to be a special delivery of goodies to her!
Helpful (0)
|Replies (0)LN
Lindelwa N
1 reviews | Active since Jan 2020
4 Mar 2026, 14:38
SPAR2U couldn't satisfy half my order and didn't even have the decency to inform me!!
I order at Spar Kasselvlei via SPAR2U and they couldn't satisfy half my order and now call centre is saying my refund will take over 7 working days to process!! What makes me more angry is that when I tip delivery, it is based on the size of the order and what I deem fair! SO, to find that half of my delivery was not satisfied makes me super angry!! This was a delivery meant for my daughter who stays in a different province than me and I am very disappointed in this service in spoiling what was meant to be a special delivery of goodies to her!
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Replies (0)SD
Shane D
1 reviews | Active since Jan 2020
27 Jan 2026, 08:58
Spar2u - shocking service/ treatment
I purchased goods on the Spar2u app on the 10th of January for just under R400. The payment went off my account but according to the Spar2u app payment interface, the payment was not successful. I have been to Eastmans Spar in Virginia, Durban North no less than 5 times to try and get this resolved - 17 days later it remains unresolved. My bank says that the money is in Spars account and they need to refund it. I have been told for the past 2 weeks that the money is being refunded to no avail. I will certainly never use the Spar2u app again, not because of the obvious glitch (I understand glitches do happen) but rather, because of the dreadful manner in which Spar has managed this issue. What dreadful service for a customer that averages around 15k/ month spend with your organisation.
Helpful (0)
|Replies (0)SD
Shane D
1 reviews | Active since Jan 2020
27 Jan 2026, 08:58
Spar2u - shocking service/ treatment
I purchased goods on the Spar2u app on the 10th of January for just under R400. The payment went off my account but according to the Spar2u app payment interface, the payment was not successful. I have been to Eastmans Spar in Virginia, Durban North no less than 5 times to try and get this resolved - 17 days later it remains unresolved. My bank says that the money is in Spars account and they need to refund it. I have been told for the past 2 weeks that the money is being refunded to no avail. I will certainly never use the Spar2u app again, not because of the obvious glitch (I understand glitches do happen) but rather, because of the dreadful manner in which Spar has managed this issue. What dreadful service for a customer that averages around 15k/ month spend with your organisation.
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Replies (0)ND
Nicole D
1 reviews | Active since Jan 2020
25 Jan 2026, 14:00
SPAR PALM GROVE BAD NEWS
So I ordered online with Spar2u palm grove branch. They got the payment at 13:10 , the timeslot THEY gave me was for 14:00 -15:00 and still no order arrived.. it's still in progress at this 15:54... And please SPAR don't ever advertise something that you never ever have stock of...
Helpful (0)
|Replies (0)ND
Nicole D
1 reviews | Active since Jan 2020
25 Jan 2026, 14:00
SPAR PALM GROVE BAD NEWS
So I ordered online with Spar2u palm grove branch. They got the payment at 13:10 , the timeslot THEY gave me was for 14:00 -15:00 and still no order arrived.. it's still in progress at this 15:54... And please SPAR don't ever advertise something that you never ever have stock of...
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Replies (0)IN
Itumeleng N
1 reviews | Active since Jan 2020
13 Jan 2026, 09:58
Disappointed
I tried the app for the first time in December, and I must say I’m not happy. On the day I placed my order they didn’t have a driver to deliver. I asked to cancel my order and asked for refund. It’s 3weeks later and haven’t received my money.
Helpful (0)
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Itumeleng N
1 reviews | Active since Jan 2020
13 Jan 2026, 09:58
Disappointed
I tried the app for the first time in December, and I must say I’m not happy. On the day I placed my order they didn’t have a driver to deliver. I asked to cancel my order and asked for refund. It’s 3weeks later and haven’t received my money.
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Replies (0)MM
Mpho M
1 reviews | Active since Jan 2020
2 Jan 2026, 13:19
Impressed with Spar2U service from Thavhani mall
I ordered at Spar Thavhani Mall and before they finalised my order they called me to let me know of unavailable items and available alternatives. I was so impressed because I usually order from other platforms and I'm only surprised when the order comes without some of the items and only see the communication later on email or sis without having been given opportunity to chose alternatives.
Helpful (0)
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Mpho M
1 reviews | Active since Jan 2020
2 Jan 2026, 13:19
Impressed with Spar2U service from Thavhani mall
I ordered at Spar Thavhani Mall and before they finalised my order they called me to let me know of unavailable items and available alternatives. I was so impressed because I usually order from other platforms and I'm only surprised when the order comes without some of the items and only see the communication later on email or sis without having been given opportunity to chose alternatives.
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Replies (0)GT
TN
Thembi N
1 reviews | Active since Jan 2020
23 Dec 2025, 17:49
Spar2u unreliable
I bought items online at Spar2u on the 14th of December 2025,got a call after an hour that no stock was available but I will not get my refund immediately.It's been more than 7 days and still have not received my money or communication.Why should I suffer because Spar cannot manage it's stock levels? This is bad customer service.
Helpful (0)
|Replies (0)TN
Thembi N
1 reviews | Active since Jan 2020
23 Dec 2025, 17:49
Spar2u unreliable
I bought items online at Spar2u on the 14th of December 2025,got a call after an hour that no stock was available but I will not get my refund immediately.It's been more than 7 days and still have not received my money or communication.Why should I suffer because Spar cannot manage it's stock levels? This is bad customer service.
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Replies (0)MP
MASOODAH P
1 reviews | Active since Jan 2020
13 Dec 2025, 14:25
Spar2u dont refund funds with urgency.
14 days later spae2u cant return funds. Spar2u deducted 3 times. 1x order was placed. They deducted off my bank account. Uber delivered and wanted a pin. Spar 2U dont issue pins there they took the order back. Money deducted was not paid back. Spar said place another order. Order placed and funds deducted. Issues with order and not delivered. Funds not returned. 3 order placed funds deducted and order delivered. Spar was meant to sort out this problem. The issue is Spar2u because they deducted funds. Why can they not return the fund. R1,496 is a lot of money for them to take 14 days and the funds still not reflecting in my bank account. This is the first time I'm having an issue with Spar2u. I'm disappointed in their service. There seem to be no urgency in resolving this matter. I dear with the stoe
Helpful (0)
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MASOODAH P
1 reviews | Active since Jan 2020
13 Dec 2025, 14:25
Spar2u dont refund funds with urgency.
14 days later spae2u cant return funds. Spar2u deducted 3 times. 1x order was placed. They deducted off my bank account. Uber delivered and wanted a pin. Spar 2U dont issue pins there they took the order back. Money deducted was not paid back. Spar said place another order. Order placed and funds deducted. Issues with order and not delivered. Funds not returned. 3 order placed funds deducted and order delivered. Spar was meant to sort out this problem. The issue is Spar2u because they deducted funds. Why can they not return the fund. R1,496 is a lot of money for them to take 14 days and the funds still not reflecting in my bank account. This is the first time I'm having an issue with Spar2u. I'm disappointed in their service. There seem to be no urgency in resolving this matter. I dear with the stoe
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