MTN

So I have a contract with MTN for a year now, no problems at all. Yesterday I went to the shop in Langeberg Mall and app**** for a new contract a second one and everything was going well untill the system said processing application which is fine and today I got a sms that said processing on hold, so I try to contact MTN at Langeberg Mall and there’s ten different numbers and NOT EVEN ONE answered. They didn’t send me an email, no courtesy call to tell me whats going on nothing, now it takes me to go into the store again i don’t live in Mossebay just because they don’t have a phone to call on. Firstly it’s a CELLULAR SERVICE and secondly it’s 2024 how can this even still be an issue.