Inferior quality kitchen cupboards

My star rating is in fact ZERO, but I had to rate in order to leave a comment. We purchased white high gloss vinyl wrapped doors when we remodelled our kitchen a number of years ago. Over time the doors have discoloured. Some are cream and some are a darker beige.

I took one of my doors in, together with pictures of the rest of my kitchen, for them to see what the rest of the doors look like and how mismatched my kitchen cupboards are. I was assisted by one of the sales persons who requested that I leave the door with him and promised me that he would send someone to hang the door and to assess the situation. After waiting 3 days, I eventually called them to follow up. They sent someone the following day to hang the door and to investigate. My cupboards are not in direct sunlight and I wipe them down with a soft cloth, so they were unable to provide me with a logical explanation as to why only certain doors had discoloured. It appears that mine is an unusual case and I was reassured that they were assessing the matter that was now escalated to the GM, Idries Adams. After weeks of waiting for a response and hearing nothing on the way forward, I again had to get in touch with Lansdowne Boards. The sales person reassured me that Idries Adams would contact me. A couple of days passed and still no phone call from Mr. Adams. The following day I received a called from the sales person who had been dealing with the matter to say that he spoke to Mr. Adam's who has advised that their products are only guaranteed for a period of 2 years and since we purchased our doors more than 5 years ago, there is nothing they can do and that if I wanted the matter resolved, I would have to reorder the doors at a discounted price. Lansdowne Boards took no responsibility for selling me an inferior product.

When we purchased our kitchen doors we were under the impression that we were purchasing quality that would last. We were not told, nor did we expect that our white glossy doors would one day be cream and beige. Not all of them have discoloured, there are a few that have maintained their beautiful white high gloss appearance. In my opinion they should be taking this up with their supplier in an effort to resolve the matter, resulting in a happy customer. Our entire house is fitted with cupboards from Lansdowne Boards, but I can assure you, after receiving such poor service, I will not purchase another item from Lansdowne Boards again. I would like to warn other unsuspecting people out there to seek other options first. In my opinion, when purchasing products like kitchen cupboards, provided they haven't been mistreated, they should be made to last longer than the guaranteed 2 years. In these financial times who has money to refit their kitchen every 2 years? To me, this doesn't say much about the quality of their products or the ethics of the company and I am extremely unhappy and disappointed in the response that I received.