LSS/Stephen - Laser Support Services Westmead CAUTION

I usually admire a service provider who admits his mistake and offers to remedy the error. This is NOT what you can expect from Stephen (drawing office/claims to be the boss) at Laser Support Services in Westmead Durban. This is what irked me. I sent through a .dwg file for a part that I needed profiled. On collection the part was half the size of what I had specified on the drawing. I was taken up to the drawing office to discuss this with Stephen. He called up the drawing, which had the dimensions clearly visible and then proceeded to excuse his mess up by saying that there was a 'scaling' problem. Now, I have issued many drawings to various laser profiling companies and I have never had a 'scaling' problem. Then, to further aggravate the situation he told me that I would have to pay for the full scale part. I had a problem with this as the issue was clearly on the part of Stephen and LSS. So good folk who send in drawings to LSS/Stephen at Laser Support Services in Westmead is approach them with caution as if they make a mess up, the cost of their mess up is for their client's account and not for LSS. CAUTION!!!!