RC
R C
Active since Jul 2018
10
Reviews
0
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Reviews
10 reviews6 months ago
LSS/Stephen - Laser Support Services Westmead CAUTION
I usually admire a service provider who admits his mistake and offers to remedy the error. This is NOT what you can expect from Stephen (drawing office/claims to be the boss) at Laser Support Services in Westmead Durban. This is what irked me. I sent through a .dwg file for a part that I needed profiled. On collection the part was half the size of what I had specified on the drawing. I was taken up to the drawing office to discuss this with Stephen. He called up the drawing, which had the dimensions clearly visible and then proceeded to excuse his mess up by saying that there was a 'scaling' problem. Now, I have issued many drawings to various laser profiling companies and I have never had a 'scaling' problem. Then, to further aggravate the situation he told me that I would have to pay for the full scale part. I had a problem with this as the issue was clearly on the part of Stephen and LSS. So good folk who send in drawings to LSS/Stephen at Laser Support Services in Westmead is approach them with caution as if they make a mess up, the cost of their mess up is for their client's account and not for LSS. CAUTION!!!!
0 replies
12 months ago
Bothners N1 City Value Centre Store
Tried to order John Thompson Easiest Piano Course Part 1 using the online facility. Once I had paid my eye cught the fact that the order had been changed to course 2 even though I had selected the course 1 book. When I called the store to ask about the issue I was told by the assistant that I had made a mistake. It is hard to make a mistake on their website as everything is in large font. Nevertheless, I was told that they did not have any in stock. Why advertise the goods if you dont stock it and why claim that the customer 'made a mistake' I am NOT satisfied!
0 replies
22 months ago
Well done 10X
I have been with 10X for 2 years. As an investment company they have really done marvels with my investment and there service to me, their client, is top class. Well done 10X!
53 replies
29 months ago
RYOBI QUESTIONABLE WARRANTIES
I have a number of Ryobi tools and find them reliable, so I will not know the product. HOWEVER, don't trust their warranties!!! I purchased an electric edge trimmer from MICA. I asked the salesman if they were reliable and he pointed to large letters on the box which said '2 year warranty' . He then proceeded to say that if you have any problems within 2 years Ryobi will sort it out. I purchased it. I used it on two occasions to trim edges in my garden and on the third occasion the motor started emitting what I describe as an electrical smell. The motor rpm dropped off to such an extent that the apparatus would not trim the lawn. Anyway, I still had the box, in pristine condition and packed it all up and returned it to MICA. The assistant informed me that it would take about 2 weeks to process - a duration that I was comfortable with. Imagine my surprise when after two weeks I was contacted by MICA informing me that Ryobi wanted R750.00 for a motor replacement. According to the staff member, Ryobi informed him that they do not give a warranty on the motor. Now please imagine this little edge trimmer...it has a handle containing a switch and a section of cord that protrudes from it. Under that upper handle is another adjustable handle. Both handles are attached to a length of aluminium pipe. Ad the lower end of the pipe is the motor mechanism and attached to the motor is the mechanism that contains the trimming line. Apart from that there is a harness strap that you can use when using the machine. Now, my question to Ryobi is the following: WHAT EXACTLY DOES THE WARRANTY COVER? The aluminium pipe? The switch? The trimmer cord mechanism? The handles or the harness? Or is it only the box that is under warranty?? Please note, without the motor, one would scarcely be able to trim an edge with the bits that are obviously under warranty. As it is, there is NO disclaimer on their documentation that I could see informing me of the exclusion of the motor from the warranty. Going forward I will NOT be purchasing any Ryobi products, not because they produce a bad product but because THEY HAVE APPARENT DICEY WARRANTIES!!
0 replies
39 months ago
TomTom - not providing the service!!
I decided to use the route via the Golden Gate in the Free State on my trip to Durban from Kimberley. The route that the TomTom selected was via the R703. This happened to be the worst trip that I have ever undertaken in a light motor vehicle. The R703 has more broken surface and potholes than tarmac. My intention is to sue the company for damage to my vehicle and for inconvenience. The basis for my law suit is the following: 1) TomTom provides a service. In this case the service was non existent as there was NO indication that this route contains roads that are not suitable for travelling on 2) TomTom provides a service. Part of their service has to be inspection of the routes to ensure the safety of persons making use of their service. In this case there has clearly been no one from TomTom South Africa who have even been prepared to leave their plush offices and take a trip on the country roads in order to determine whether their suggested routes are safe to travel on. I am completely fed up with TomTom!!!
0 replies
48 months ago
Excellent service from Voltex Durban staff
I nornally use this platform to complain however today I want to use it for a compliment. I needed some electrical spares for a weekend job. As usual I made a last minute decision and went in to Voltex and spoke to Dan. He mentioned that owing to a long weekend that they were short staffed and that the delivery would be the next week. I agreed and he must have seen the look on my face when I left the store. To my absolute surprise, this afternoon I received a call from Mr Vishal Maniraj asking for directions to my home in order to deliver my order. Now, both these folk went the extra mile for me. It was really a rare treat to be treated like an valued cliebt by these two guys. To Voltex and Bidvest, you have some real gems working for you. Well done and THANKS. Rod Chapman
74 replies
48 months ago
No j(m)ojo from Builders Warehouse
Order number A2015358210 I ordered a JoJo tank online from the Riverhorse Valley branch. The website stated that there was 1 in stock and that it would take 5 days for the item to be delivered. It has now gone 9 days without the delivery. I have phoned the Builders call centre 3 times. Three times I have been promised that they would get back to me as they are not able to contact the branch. Imagine the head office not being able to contact one of their branches!! Well I am still waiting for a reply and my delivery. Last time I buy from this lot on line. Their service has MUCH to be desired!!
0 replies
49 months ago
Poor performance from FEDEX
Tracking number 139671097380 I ordered a radio from DX Engineering to be delivered by FEDEX. The worst mistake possible - FEDEX. Firstly, they sent me through a customs form that I, as an unschooled person, had to complete. This I did to the best of my ability. The purchase price in Rands was stated on the custom form and in the column marked Currency Unit I added the word RANDS. Fedex then cleared the parcel with the RAND value as DOLLAR value inflating the customs and exise fee. I challenged them regarding this issue and they then slowly started the process of rectifying their mistake. This started on the 23 March. The parcel was supposed to be delivered on the 18 March. It is now the 19 April and this morning I get asked to supply a proof of payment that I have already sent through last Monday. My gripe - UPS does all the clearing and forwarding documentation, why cant FEDEX do the same? When the mess up is on FEDEX's side then surely some sort of urgency needs to be applied to get the customer their item. It appears, from my experience, that the client means nothing to FEDEX SA. 1) I will never use FEDEX again 2) I will proclaim the gospel of FEDEX's poor performance to everyone who is willing to listen.
74 replies
75 months ago
ABSA customer service
Never go to ABSA customer services on a Sat morning. You spend your precious weekend time waiting in a queue. Their service is akin to what you get at home affairs. They really need to visit Nedbank and learn what customer service is all about.
56 replies
95 months ago
Afrihos - the home of pure internet frustration!
I use Afrihost as my ISP. Now recently I am experiencing no internet connection. This often lasts for a couple of days. I make use of their fault reporting just to never receive a reply until a reply eventually surfaces a couple of days after they restore their connection. My gripe is this: 1) no courtesy sms informing us of problems and asking for our understanding. After all they do have our contact details. 2) no refund of money for the days that one is not receiving their service 3) no response from their call back facility on sms 32541 and the Whatsapp feature is poor 4) no way of verbally engaging an agent Should it not be a schlepp to move I would most definitely do so but please, please, please other persons who are considering to make use of Afrihost take this as a warning - they are not the home of 'pure internet joy' as they claim. Rather consider someone else.
74 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
8 (80%)