RS
Ryobi Shop
Claimed Business
RS
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
2.6|5 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About Ryobi Shop
Ryobi Shop has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Ryobi Shop across 80 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
Thabiso M
1 reviews | Active since Jan 2020
31 Jan 2026, 19:44
Don't buy Ryobi products !!!!!!!😡😡😡
I have an angle grinder which I bought about a year ago I only used it once it was over heating so I stopped then tried to test it again it over heats and now smoke is coming out of it....I also have a mini trimmer where by the casing that holds the twine for cutting is completely cut open. I went to a store where they repair in my area and the gentleman assisting says the grinder can never work again only from one use I feel I've been ********** by Ryobi !! I've been looking for the casing for my trimmer and can't find it anywhere even at the shop I bought the machine at !! What on earth is wrong with your products ? I went to the store where I bought the RLT 300 grass trimmer looking for a replacement bump head they don't have stock....since last year how do you guys supply stores with your products but don't supply them with replacement parts you guys obviously know what are common issues with your products why not supply the stores based on the quantity that they stock ?! I can't take my angle grinder to the store as you guys advised me too cause I am no where near that store and where on earth would I find the receipt cause it's obvious they will want it !? I have never in my life experienced a poor product such as Ryobi my money has gone waste your products. The only solution that you guys are telling me is that I must go to the store where I bought this products or go to your offices in Midrand at whose cost !?
Helpful (0)
|Replies (0)TM
Thabiso M
1 reviews | Active since Jan 2020
31 Jan 2026, 19:44
Don't buy Ryobi products !!!!!!!😡😡😡
I have an angle grinder which I bought about a year ago I only used it once it was over heating so I stopped then tried to test it again it over heats and now smoke is coming out of it....I also have a mini trimmer where by the casing that holds the twine for cutting is completely cut open. I went to a store where they repair in my area and the gentleman assisting says the grinder can never work again only from one use I feel I've been ********** by Ryobi !! I've been looking for the casing for my trimmer and can't find it anywhere even at the shop I bought the machine at !! What on earth is wrong with your products ? I went to the store where I bought the RLT 300 grass trimmer looking for a replacement bump head they don't have stock....since last year how do you guys supply stores with your products but don't supply them with replacement parts you guys obviously know what are common issues with your products why not supply the stores based on the quantity that they stock ?! I can't take my angle grinder to the store as you guys advised me too cause I am no where near that store and where on earth would I find the receipt cause it's obvious they will want it !? I have never in my life experienced a poor product such as Ryobi my money has gone waste your products. The only solution that you guys are telling me is that I must go to the store where I bought this products or go to your offices in Midrand at whose cost !?
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Replies (0)A
BH
Bindemann H
1 reviews | Active since Jan 2020
3 Jul 2025, 06:21
Exellent ,top class service 10/10
Thank you Gino for exellent service. When i brought my table saw to the shop you were welcoming and friendly could not believe when i received a mail and sms to come and fetch a day before..... thank you
Helpful (0)
|Replies (0)BH
Bindemann H
1 reviews | Active since Jan 2020
3 Jul 2025, 06:21
Exellent ,top class service 10/10
Thank you Gino for exellent service. When i brought my table saw to the shop you were welcoming and friendly could not believe when i received a mail and sms to come and fetch a day before..... thank you
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Replies (0)HK
AR
Abongile R
1 reviews | Active since Jan 2020
22 May 2025, 08:00
****** and ********s
Their are ****** who just enjoys people's hard earned monies. I bought a lawnmower in Nov 2024 and in March 2025 it stoppes working took it back to the store where i initially bought it and they took it to ryobi for repairs and it still under warranty they told me that the motor had died and they dont cover motors on their warranty and guarantee and my question was if they dont cover motors what do they actually cover? Because as far as i know that is is main part that keepa the machine working. I simply lost my money just like that. Do not buy from the.
Helpful (0)
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Abongile R
1 reviews | Active since Jan 2020
22 May 2025, 08:00
****** and ********s
Their are ****** who just enjoys people's hard earned monies. I bought a lawnmower in Nov 2024 and in March 2025 it stoppes working took it back to the store where i initially bought it and they took it to ryobi for repairs and it still under warranty they told me that the motor had died and they dont cover motors on their warranty and guarantee and my question was if they dont cover motors what do they actually cover? Because as far as i know that is is main part that keepa the machine working. I simply lost my money just like that. Do not buy from the.
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Replies (0)PM
Peter M
1 reviews | Active since Jan 2020
22 Jan 2025, 11:49
Ryobi tools are useless and after sale service is extremely poor - sucks
I would not recommend anyone to buy their product. Their after sale service is very poor, I wish I had read all the reviews prior to purchasing their product, if I had read I would have made a different choice seeing that most of their reviews are poor. Builders is also damaging their own brand by selling Ryobi brand. I purchased a lawn mower /trimmer for my brother from Builders Klerksdorp I think in 2023 if I not mistaken and the machine is still within warranty. Around Dec 2025 the machine ceased to work and my brother took the machine back to builders for repair and guess what the feedback from the supplier was that the machine was not well maintained nor serviced , my question to them was to they have a clear policy where it states after how many months is a client required to service? Machine original price was R2500 and now upon assessment they want us to pay R2300 , isn't this madness? It's the same as buying new machine. All electrical applies are usually clearly stated " do not temper" so now do they want their customer's to temper with the machine? I am very disappointed and builders is doing nothing to help, I believe they should also be fighting for their customers or rather stop selling this brand. If this is how the retailer and the supplier treats their customers then I do not see a reason why they have a warranty for their clients seeing that almost everyone is complaining about same thing. I am going to refer this to ombudsman , this people take their customers for granted.
Helpful (0)
|Replies (0)PM
Peter M
1 reviews | Active since Jan 2020
22 Jan 2025, 11:49
Ryobi tools are useless and after sale service is extremely poor - sucks
I would not recommend anyone to buy their product. Their after sale service is very poor, I wish I had read all the reviews prior to purchasing their product, if I had read I would have made a different choice seeing that most of their reviews are poor. Builders is also damaging their own brand by selling Ryobi brand. I purchased a lawn mower /trimmer for my brother from Builders Klerksdorp I think in 2023 if I not mistaken and the machine is still within warranty. Around Dec 2025 the machine ceased to work and my brother took the machine back to builders for repair and guess what the feedback from the supplier was that the machine was not well maintained nor serviced , my question to them was to they have a clear policy where it states after how many months is a client required to service? Machine original price was R2500 and now upon assessment they want us to pay R2300 , isn't this madness? It's the same as buying new machine. All electrical applies are usually clearly stated " do not temper" so now do they want their customer's to temper with the machine? I am very disappointed and builders is doing nothing to help, I believe they should also be fighting for their customers or rather stop selling this brand. If this is how the retailer and the supplier treats their customers then I do not see a reason why they have a warranty for their clients seeing that almost everyone is complaining about same thing. I am going to refer this to ombudsman , this people take their customers for granted.
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Replies (0)GM
Ghisnene M
1 reviews | Active since Jan 2020
16 Jan 2025, 05:39
A Disappointing Experience with Ryobi service and products
I feel compelled to share my experience with Ryobi the Belt and Disc Sander 350W (HBDS-350) and Band Saw 250W (BS-200). What began as optimism quickly turned to disappointment. The Band Saw proved problematic from the start, unable to perform even its most basic function - cutting straight. Initially, we questioned our technique, but the issue was clearly inherent to the machine's design or build quality. The Belt and Disc Sander failed after less than a year of light use when the switch malfunctioned - a basic component that should last well beyond the warranty period. Both machines were still under Ryobi's advertised two-year warranty when they failed. The most concerning aspect was Ryobi's customer service response. Upon submitting both machines for warranty service, we were presented with repair quotes (R506 for assessment and R408 for repairs) despite both tools being well within their warranty period. Adding to our frustration, we also submitted a table saw for assessment at the same time, and after more than a week, we have received no feedback whatsoever on its condition or repair status. This kind of delayed response and lack of communication is simply unacceptable for a professional tool manufacturer. When questioned about the warranty coverage for the sander and band saw, their response was a simple 'not covered' with no proper explanation. The lack of transparency regarding warranty terms and the apparent unwillingness to honor their advertised two-year guarantee is particularly troubling. This experience has demonstrated not only issues with product quality but also with after-sales support. In conclusion, based on both product performance and customer service experience, I cannot recommend Ryobi tools. The combination of premature equipment failure, questionable warranty support practices, and poor service communication has proven that the initial attractive pricing comes at too high a cost in terms of reliability and long-term value. We will never buy Ryobi products again.
Helpful (0)
|Replies (0)GM
Ghisnene M
1 reviews | Active since Jan 2020
16 Jan 2025, 05:39
A Disappointing Experience with Ryobi service and products
I feel compelled to share my experience with Ryobi the Belt and Disc Sander 350W (HBDS-350) and Band Saw 250W (BS-200). What began as optimism quickly turned to disappointment. The Band Saw proved problematic from the start, unable to perform even its most basic function - cutting straight. Initially, we questioned our technique, but the issue was clearly inherent to the machine's design or build quality. The Belt and Disc Sander failed after less than a year of light use when the switch malfunctioned - a basic component that should last well beyond the warranty period. Both machines were still under Ryobi's advertised two-year warranty when they failed. The most concerning aspect was Ryobi's customer service response. Upon submitting both machines for warranty service, we were presented with repair quotes (R506 for assessment and R408 for repairs) despite both tools being well within their warranty period. Adding to our frustration, we also submitted a table saw for assessment at the same time, and after more than a week, we have received no feedback whatsoever on its condition or repair status. This kind of delayed response and lack of communication is simply unacceptable for a professional tool manufacturer. When questioned about the warranty coverage for the sander and band saw, their response was a simple 'not covered' with no proper explanation. The lack of transparency regarding warranty terms and the apparent unwillingness to honor their advertised two-year guarantee is particularly troubling. This experience has demonstrated not only issues with product quality but also with after-sales support. In conclusion, based on both product performance and customer service experience, I cannot recommend Ryobi tools. The combination of premature equipment failure, questionable warranty support practices, and poor service communication has proven that the initial attractive pricing comes at too high a cost in terms of reliability and long-term value. We will never buy Ryobi products again.
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Replies (0)SK