Laundry Worx Alterations

I'm very dissapointed in this business service. I handed in a jean on 11 September to make it 2 sizes smaller from the waiste down. I waited 3 weeks, having to hear that loadshedding is preventing them from working, just to find that the work is not complete since only the pipes was altered. I then waited another 2 weeks being ensured that it will be ready on Saturday 14 October and that they were not sure how exactly they are going to be able to fix it. On Monday 16 October I went back to check if it is finished. They then said that they did not work on Saturday, showing me that the work was left until then. So they don't stick to their word. And I also had to hear that the pants must now be delivered to the shop first. The pants only arrived 4 days later, 20 October, only to find that it was not fixed properly yet again. I then requested a refund in order to take the pants somewhere else to be fixed and this was refused. Waiting 6 weeks for a pair of jeans that is worn often is unacceptable and I see it as really bad customer service. I would not recommend you making use of the alterations services at this business.