LF
Lava Fires
Claimed Business
LF
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
100
Recommended: Very Likely
Review Distribution
3|4 Reviews
May '25 - Apr '26
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
Frequently Asked Questions About Lava Fires
Lava Fires has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Lava Fires across 34 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLJ
Lisa J
1 reviews | Active since Jan 2020
27 Oct 2025, 07:25
GREAT SERVICE
Bonny and Jerome were such a pleasure to deal with. Very helpful and overall a great shopping experience. I would recommend Lava Fires to anyone who is looking for a braai or fireplace. They both went out of their way to assist us. Great service guys.
Helpful (0)
|Replies (0)LJ
Lisa J
1 reviews | Active since Jan 2020
27 Oct 2025, 07:25
GREAT SERVICE
Bonny and Jerome were such a pleasure to deal with. Very helpful and overall a great shopping experience. I would recommend Lava Fires to anyone who is looking for a braai or fireplace. They both went out of their way to assist us. Great service guys.
0
Replies (0)YH
Yvette H
1 reviews | Active since Jan 2020
18 Sept 2025, 14:21
With thanks Lava Fires
Thank you Lava Fires for your incredible product and the perfect installation. The whole transaction proved to be such an amazing experience! I am thrilled I chose your firm to supply & install.
Helpful (0)
|Replies (0)LM
Linda M
1 reviews | Active since Jan 2020
14 Aug 2025, 11:27
Don’t buy from Lava Fires in Eastgate Sandton
We purchased a gas heater from Lava Fires in 2024 and barely a year in the heater doesn’t work. We called the Lava offices several times and spoke to a Jerome who promised to send a gas installer over to our house. No one came and it’s been over a month since we first reached out to them via calls and several emails. Everytime we follow up we are told they’ll send someone and NO ONE has bothered to assist us. The whole winter we were without heat. We’ve only used the heater a handful of times and we cannot understand how it no longer works. Your after sales service is the worst - calls are not answered and if they get answered promised are made but never kept. I regret buying from them. 🚮
Helpful (0)
|Replies (0)LM
Linda M
1 reviews | Active since Jan 2020
14 Aug 2025, 11:27
Don’t buy from Lava Fires in Eastgate Sandton
We purchased a gas heater from Lava Fires in 2024 and barely a year in the heater doesn’t work. We called the Lava offices several times and spoke to a Jerome who promised to send a gas installer over to our house. No one came and it’s been over a month since we first reached out to them via calls and several emails. Everytime we follow up we are told they’ll send someone and NO ONE has bothered to assist us. The whole winter we were without heat. We’ve only used the heater a handful of times and we cannot understand how it no longer works. Your after sales service is the worst - calls are not answered and if they get answered promised are made but never kept. I regret buying from them. 🚮
0
Replies (0)SB
Shane B
1 reviews | Active since Jan 2020
1 Aug 2025, 10:47
Not clear on warranty / unclear decision making process for warranties
Lava Fires make a really great product, however a product is only as good as its backup service. Our grate on your MAGMA 15kw has cracked in two places and MAGMA 10kw fan housing is vibrating. After numerous emails I finally called the JHB office and was told we need to refer this to the factory for technical analysis and decision. I just wanted to know if this covered by warranty or do I need to buy new parts - I'm happy with either answer - just get back to me - don't ignore my emails when there is a product with your products
Helpful (0)
|Replies (0)SB
Shane B
1 reviews | Active since Jan 2020
1 Aug 2025, 10:47
Not clear on warranty / unclear decision making process for warranties
Lava Fires make a really great product, however a product is only as good as its backup service. Our grate on your MAGMA 15kw has cracked in two places and MAGMA 10kw fan housing is vibrating. After numerous emails I finally called the JHB office and was told we need to refer this to the factory for technical analysis and decision. I just wanted to know if this covered by warranty or do I need to buy new parts - I'm happy with either answer - just get back to me - don't ignore my emails when there is a product with your products
0
Replies (0)MM
Marné Marais
1 reviews | Active since Jan 2020
2 Jul 2025, 11:07
Absolutely Furious - Lava Fires Wasted My R28,000!
I am absolutely livid and need to warn everyone about the complete disaster that is Lava Fires. I have just thrown R28,000 down the drain on what turned out to be the worst purchase of my life. After doing extensive research on what size fireplace I needed for my 35-40m² lounge and dining room area, I determined that a 10kW unit would be perfect. Bonnie helped me with quotes, their installers came out to assess the space, and on 26 June they installed what I thought would be the end of a very cold room. That's when my nightmare began. The moment I fired up this piece of junk, following Lava Fires' precious instructions to the letter, absolutely nothing happened. I'm not talking about it being a bit slow to warm up - I'm talking about complete and utter failure. After burning wood for TWO SOLID HOURS, the fireplace was still stone cold. I could literally grab the handle with my bare hands without any discomfort. Having owned combustion fireplaces before, including one at my house in Stellenbosch, I know exactly how these things should perform when they're working properly. Yesterday their technician wasted four hours of my valuable time, burned through an entire bag of my wood, and achieved absolutely nothing. The room stayed as cold as when they started. I was so frustrated that I fired off an email to one of their directors, Amit Netter, who turned out to be completely clueless about his own business - the man didn't even know what Sekelbos wood is! Furthermore he thought that as I am a women it would be appropriate to send me an email in a condescending tone which made me even more irritated. Today their consultant dragged himself back to my house for another two hours of complete time-wasting. He replaced all the internal blocks, burned through yet another bag of wood, and guess what? Still nothing! I'm sitting on my couch just 1.5 meters away from this expensive piece of s**** metal and I can't feel a single degree of warmth. The handle is barely lukewarm, and I can still open and close the door with my bare hands. When I called their director Amit Netter yet again to express my absolute rage, he didn't have the backbone to deal with me properly and acted like he couldn't understand why someone who spent R28,000 on a non-functioning fireplace would be furious. Any reasonable person who has invested that kind of money expecting a working fireplace and instead got a glorified wall ornament would be absolutely livid. Their "solutions" are a complete joke. First, they suggested I add a fan to the unit - what absolute nonsense! Then they had the audacity to suggest I should buy a bigger unit. Are you kidding me? I'm trying to heat 35-40 square meters, not a aircraft hangar! If their director can't handle an angry customer who has every right to be furious, then he should stay away from customer service entirely. I'm warning everyone who might be considering Lava Fires - don't make the same expensive mistake I did. You'll end up with an overpriced piece of decorative steel that couldn't heat a dog kennel, let alone your living space. Save your money and go somewhere else where they actually know what they're doing and stand behind their products. This has been the most frustrating and expensive lesson of my life, and I'm determined to make sure others don't fall into the same trap. My next step will be the Consumer Protection Board, as this is daylight *******. I refuse to let Lava Fires get away with selling defective products and providing shocking customer service. They need to be held accountable for this completely unacceptable business practice.
Helpful (0)
|Replies (0)MM
Marné Marais
1 reviews | Active since Jan 2020
2 Jul 2025, 11:07
Absolutely Furious - Lava Fires Wasted My R28,000!
I am absolutely livid and need to warn everyone about the complete disaster that is Lava Fires. I have just thrown R28,000 down the drain on what turned out to be the worst purchase of my life. After doing extensive research on what size fireplace I needed for my 35-40m² lounge and dining room area, I determined that a 10kW unit would be perfect. Bonnie helped me with quotes, their installers came out to assess the space, and on 26 June they installed what I thought would be the end of a very cold room. That's when my nightmare began. The moment I fired up this piece of junk, following Lava Fires' precious instructions to the letter, absolutely nothing happened. I'm not talking about it being a bit slow to warm up - I'm talking about complete and utter failure. After burning wood for TWO SOLID HOURS, the fireplace was still stone cold. I could literally grab the handle with my bare hands without any discomfort. Having owned combustion fireplaces before, including one at my house in Stellenbosch, I know exactly how these things should perform when they're working properly. Yesterday their technician wasted four hours of my valuable time, burned through an entire bag of my wood, and achieved absolutely nothing. The room stayed as cold as when they started. I was so frustrated that I fired off an email to one of their directors, Amit Netter, who turned out to be completely clueless about his own business - the man didn't even know what Sekelbos wood is! Furthermore he thought that as I am a women it would be appropriate to send me an email in a condescending tone which made me even more irritated. Today their consultant dragged himself back to my house for another two hours of complete time-wasting. He replaced all the internal blocks, burned through yet another bag of wood, and guess what? Still nothing! I'm sitting on my couch just 1.5 meters away from this expensive piece of s**** metal and I can't feel a single degree of warmth. The handle is barely lukewarm, and I can still open and close the door with my bare hands. When I called their director Amit Netter yet again to express my absolute rage, he didn't have the backbone to deal with me properly and acted like he couldn't understand why someone who spent R28,000 on a non-functioning fireplace would be furious. Any reasonable person who has invested that kind of money expecting a working fireplace and instead got a glorified wall ornament would be absolutely livid. Their "solutions" are a complete joke. First, they suggested I add a fan to the unit - what absolute nonsense! Then they had the audacity to suggest I should buy a bigger unit. Are you kidding me? I'm trying to heat 35-40 square meters, not a aircraft hangar! If their director can't handle an angry customer who has every right to be furious, then he should stay away from customer service entirely. I'm warning everyone who might be considering Lava Fires - don't make the same expensive mistake I did. You'll end up with an overpriced piece of decorative steel that couldn't heat a dog kennel, let alone your living space. Save your money and go somewhere else where they actually know what they're doing and stand behind their products. This has been the most frustrating and expensive lesson of my life, and I'm determined to make sure others don't fall into the same trap. My next step will be the Consumer Protection Board, as this is daylight *******. I refuse to let Lava Fires get away with selling defective products and providing shocking customer service. They need to be held accountable for this completely unacceptable business practice.
0
Replies (0)MN
CV
Charl V
1 reviews | Active since Jan 2020
11 May 2024, 16:17
Everything is great nothing to report here
Bought a small fire place, was ready in no time at all, the delivery was less than expected, between Tazryn and Victoria they helped me fluidly through the whole process, So using the fire place for the first time two and bit weeks after I bought it Thanks for the friendliness, professional demeanor and the quality.
Helpful (0)
|Replies (0)CV
Charl V
1 reviews | Active since Jan 2020
11 May 2024, 16:17
Everything is great nothing to report here
Bought a small fire place, was ready in no time at all, the delivery was less than expected, between Tazryn and Victoria they helped me fluidly through the whole process, So using the fire place for the first time two and bit weeks after I bought it Thanks for the friendliness, professional demeanor and the quality.
0
Replies (0)GW
Gerrit W
1 reviews | Active since Jan 2020
11 Apr 2024, 20:19
Great quality.
I recently purchased the 1000 De lux built-in braai and was thoroughly impressed by its exceptional quality. The company provided clear communication about the turnaround time, which in my case was just a week.
Helpful (0)
|Replies (0)GW
Gerrit W
1 reviews | Active since Jan 2020
11 Apr 2024, 20:19
Great quality.
I recently purchased the 1000 De lux built-in braai and was thoroughly impressed by its exceptional quality. The company provided clear communication about the turnaround time, which in my case was just a week.
0
Replies (0)