Shocking service (NO SERVICE)

Absolutely horrible service. My lawnmower was delivered to them on 16 January for repairs. 11 days later... still no feedback. When I phoned, they first told me that I have the wrong place. That they dont have my lawnmower and I should try the other place down the street. Then they eventually found my lawnmower. Said they will phone me back. Later that same day... I phoned again... again they said they will phone me back. (Probably buying some time) Yesterday(the next day) I phoned and again was told that they will phone me back... I phoned this morning saying that I am coming to pick up my lawnmower to take it somewhere else for repairs as it has been 2 weeks... again was told that they will have it ready for me but will phone me back. They actually contacted me back saying that the motor of the lawnmower burned out. And noe I have to pay R300 for a “quote fee” because they had to take it apart. Obviously they were playing with time as nothing was done for 2 weeks. Now I have to pay them before they will release my lawnmower. So disappointed . Not leaving it here.