Poor Communication

Ive ordered via layup and paid in full expecting that Id receive my order the next day. Istore instructed me to call Layup regarding the status of my order/payment, but they do no answer calls, email and the online chat box. Their communication is very poor which is extremely sketchy considering the amount of money people spend with them. After seeing the many bad reviews, I am now worried if this is ***** and hope for a response within 24 hours before taking further action.