Poor quality on Lazyboy recliners

I bought 2 leather upholstered recliner chairs at Tafelberg Meubileerders some 3 years ago. About 6 months ago the lever to activate the foot rest broke on one if the chairs. I Googled to find replacement parts. I arrived on the website of Lazyboy and e mailed Simone Johnson in April to request to buy the broken part. She said it will be available mid May. Again I contacyed them and still haven't got it. Today the other one of my recliners broke the same part. It seems that it is a design fault on the chairs and customers should be made aware of this