Frustrating lack of feedback

on the 7th of July I contacted Metro Home Centre (where I purchased my Indesit Tumble Dryer) to say that the tumble dryer was not working. They forwarded this to Leads SA who sent out a technician that same day - Impressive! But this is where it ends. The technician could not repair the Tumble Dryer and had to order the offending part. They returned on the 17 of July with a part that was useless and again on the 25 of August - still no joy! I was then informed by Frikkie at Leads SA that they were waiting for a wiring diagram from Indesit/Whirlpool which was never forthcoming!

Three weeks ago, after much frustration and numerous phone calls, I was told that I would receive a refund on the Tumble dryer! Needless to say, I am still waiting for said refund and just cannot get a straight answer from Frikkie at Leads SA.

All I want is a machine that works or my refund so that I can get a new machine!!

I will not purchase and Indesit or Whirlpool item again and I will inform everyone I know to do the same. They need to sort our their after sales service!