GF
Genevieve F
Active since Jun 2014
7
Reviews
0
Industries
Reviews
7 reviews17 months ago
Awful service....No response....
On the 17th of October I was contacted by the upgrade department. New phone and contract chosen. Delivery within 3-10 working days. I figured I'd have my new phone by the end of October. I'm still waiting....after sending emails to query and with the standard automated response of 48 hours, I am still waiting.... I have been with MTN since the late 90's and have never experienced such bad service or lack of it. Apparently they are not interested in keeping customers.
0 replies
63 months ago
Terrible Customer Service
I have tried to open an African Bank Fixed deposit account on behalf of an employee and due to certain difficulties that I had, I sent them an email on the 9th of February. To date, I have had no response other that the standard "a consultant will get in touch with you" email. Today I phoned them and got transferred from one consultant to the next. If this is how African does business, then I don't know if my employee should invest money at this bank. I see African Bank does not respond to any of these complaints either so I guess I will advise my employee to go elsewhere. Amazing how institutions such as these can afford to lose money.
112 replies
75 months ago
Non-Existent service from FNB Plett Business Banking Consultant
Our Company business is with FNB Plettenberg Bay. In the past we have had good service, but at the moment I am absolutely at my wits end trying to get a particular consultant to contact me. Samantha Scott is the business consultant I dealt with in the past and she has always been helpful. However, I have now sent 2 emails, made 2 phone calls to her cellphone number and left messages, and sent her an sms. Yesterday I went into the branch to see her, but she had apparently "just left". I was assured by Marianne that she would get Samantha to contact me. I am still waiting.... How do I get any assistance if emails, phone calls, sms's, etc go unanswered.
112 replies
91 months ago
Incompetent service provider
I sent Smart Village an email giving them a months' notice to move our wifi from our old house to the new house. I received an email to say this would be done. On following up, two days before the move, the reference number given to me was incorrect and no one could tell me when my installation would be done. We work from home so wifi is a must for my family. As far as I'm concerned I have given Smart Village a months notice so I will move to another service provider if my issue is not resolved today.
0 replies
104 months ago
Frustrating lack of feedback
on the 7th of July I contacted Metro Home Centre (where I purchased my Indesit Tumble Dryer) to say that the tumble dryer was not working. They forwarded this to Leads SA who sent out a technician that same day - Impressive! But this is where it ends. The technician could not repair the Tumble Dryer and had to order the offending part. They returned on the 17 of July with a part that was useless and again on the 25 of August - still no joy! I was then informed by Frikkie at Leads SA that they were waiting for a wiring diagram from Indesit/Whirlpool which was never forthcoming! Three weeks ago, after much frustration and numerous phone calls, I was told that I would receive a refund on the Tumble dryer! Needless to say, I am still waiting for said refund and just cannot get a straight answer from Frikkie at Leads SA. All I want is a machine that works or my refund so that I can get a new machine!! I will not purchase and Indesit or Whirlpool item again and I will inform everyone I know to do the same. They need to sort our their after sales service!
0 replies
112 months ago
Terrible Service. no feedback
<p>On Wednesday the 25th of January our geyser burst. Our claim was submitted on the same day. If our claim had been attended to promptly we should not have had any further damages. In the meantime we have had to get rid of food/groceries, as the geyser is located in the pantry. Eventually, about 1 weeks later, we had the geyser replaced at our own cost. Standard Insurance eventually paid us for the geyser. I subsequently sent Standard insurance an email to find out when the shelving would be replaced as they had sent out a contractor to quote. To date I have had no feedback from them whatsoever. I am appalled that their service is so bad and if our bond was not with them I would not have opted to use them as an insurance company.</p>
53 replies
112 months ago
Bad Workmanship; Technical or sales Claim? ([Support #1058403)
<p>On the 6th of December I reported "bad workmanship" to telkom via e-mail. Telkom technicians had come out to fix a line that was not working and proceeded to switch my fax and incoming telephone lines around . I now also have telkom sockets with wires sticking out of the wall! It is a total mess!</p> <p>I was informed by Telkom that this is a sales related query and not a technical one! Wow, was I mistaken!</p> <p>How do I get this sorted out? </p>
168 replies
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1 Star
7 (100%)