Leatherguard (pty) Ltd
1.4|12 reviews
MT
Maria T
1 reviews | Active since Member
04 Jun 2019, 09:11
Poor customer service and empty promises
I sent an enquiry to Leather-guard on the 22nd of November 2018 and I received a response the following day from Phill, the owner. He agreed to collect the couches on the 21st of January 2019 and I paid 60% deposit i.e R6 840 in December the 18th. I tried calling him in mid January, to confirm the collection but he did not take my calls, he did not reply to my emails and WhatsApp messages.
He responded to my emails after the agreed date of collection, I requested him to cancel the job and refund me. He promised to refund me by the end of February. The refund never happened, I contacted him early in March, he promised to pay half of the money at the end of March and half at the end of April. No payment received at the end of March, he requested more time again and the pattern kept continuing until today. Not even a cent has been received from him.
This is a day light robbery and I will not let it go until I receive my hard-earned money. I am now pursuing this matter with all relevant institutions that can help me, I am also involving the Speak Out TV show. As customers, we need to know our rights and exercise them.
I have tried to be understating all this time but now I am giving up, I am looking at alternative ways to get my refund back.
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Replies (112)Leatherguard (pty) Ltd's replyOfficial
04 Jun 2019, 09:48Hi Maria, I am sorry about this whole situation and the time has just flown past!
I did purchase all the materials and chemicals needed for your specific job which the bulk of your deposit went towards and then you chose to cancel it. Our issue was transport due to our vehicle being out of service at the time, this has all been resolved now!
I am not happy to fully refund your deposit due to the above fact but nevertheless I have made a payment to you this morning in good faith.
Please let me know when I can call you so we can sort out the balance.
I have left a message on your mobile - perhaps we can still come through to collect your furniture and restore them for you? You would not need to pay the balance due to the inconvenience caused. Please revert soonest.
I did purchase all the materials and chemicals needed for your specific job which the bulk of your deposit went towards and then you chose to cancel it. Our issue was transport due to our vehicle being out of service at the time, this has all been resolved now!
I am not happy to fully refund your deposit due to the above fact but nevertheless I have made a payment to you this morning in good faith.
Please let me know when I can call you so we can sort out the balance.
I have left a message on your mobile - perhaps we can still come through to collect your furniture and restore them for you? You would not need to pay the balance due to the inconvenience caused. Please revert soonest.
Best regards,
Leatherguard (pty) Ltd's reply04 Jun 2019, 09:48
Official
Hi Maria, I am sorry about this whole situation and the time has just flown past!
I did purchase all the materials and chemicals needed for your specific job which the bulk of your deposit went towards and then you chose to cancel it. Our issue was transport due to our vehicle being out of service at the time, this has all been resolved now!
I am not happy to fully refund your deposit due to the above fact but nevertheless I have made a payment to you this morning in good faith.
Please let me know when I can call you so we can sort out the balance.
I have left a message on your mobile - perhaps we can still come through to collect your furniture and restore them for you? You would not need to pay the balance due to the inconvenience caused. Please revert soonest.
I did purchase all the materials and chemicals needed for your specific job which the bulk of your deposit went towards and then you chose to cancel it. Our issue was transport due to our vehicle being out of service at the time, this has all been resolved now!
I am not happy to fully refund your deposit due to the above fact but nevertheless I have made a payment to you this morning in good faith.
Please let me know when I can call you so we can sort out the balance.
I have left a message on your mobile - perhaps we can still come through to collect your furniture and restore them for you? You would not need to pay the balance due to the inconvenience caused. Please revert soonest.
Best regards,
MT
Maria T's updateReviewer Update
15 Jul 2019, 10:37The most disturbing fact about dealing with Leatherguard is the lack of communication from their side. I do believe that we all do fail to honour our appointments sometimes, but the least one can do is to inform the other party, unless of course if you are in an impossible situation to call or email that person. If Leatherguard had transport issues In January, the least I expected was to informed about the change of appointment. I tried calling, email, WhatsApp there was no response on time. Lack of communication still persists even to date. I received R1000 payment from Phillip on the 4th of June and the balance is still outstanding even to date. He is very difficult to get hold of. Unfortunately I cannot continue with the job because the place is occupied by tenants at moment. That’s why I had requested to have the job done in January. Still very sad and frustrated customer but I will not stop trying to get the refund for my hard-earned money
MT
Maria T's update15 Jul 2019, 10:37
Reviewer Update
The most disturbing fact about dealing with Leatherguard is the lack of communication from their side. I do believe that we all do fail to honour our appointments sometimes, but the least one can do is to inform the other party, unless of course if you are in an impossible situation to call or email that person. If Leatherguard had transport issues In January, the least I expected was to informed about the change of appointment. I tried calling, email, WhatsApp there was no response on time. Lack of communication still persists even to date. I received R1000 payment from Phillip on the 4th of June and the balance is still outstanding even to date. He is very difficult to get hold of. Unfortunately I cannot continue with the job because the place is occupied by tenants at moment. That’s why I had requested to have the job done in January. Still very sad and frustrated customer but I will not stop trying to get the refund for my hard-earned money