Excellent Customer Service!!

It's become a norm these days to receive bad customer service, so one can imagine just how DELIGHTED I was to receive world class service.

I emailed Mandys at 8:30pm on 03.05.2020 (Sunday evening), regarding an issue I had experienced. To be 100% honest, I was not expecting a reply purely because that's the level of service set by big brand companies. Nevertheless, I detailed my issues and to my absolute SURPRISE I get a response! On a Sunday! Mind you, this was not an automated response, it was a personal response from a wonderful lady by the name of Robyn Goldschmidt (Marketing Manager), with such a title yet the amount of respect and concern she showed me - I repeat ...on a Sunday night! I was blown away. To end off her response she requested my cell number in order for the Customer Service Manager to get in contact with me.

On 04.05.2020 I received a call from Pamela Kitchin (Customer Care Manager) to assist me further. WOW!!! once again, I was blown away. Pamela was all ears to my concerns and it wasn't hard to tell just how sincere she was by the sound of her voice and the apologies she conveyed, she also detailed how they would further assist me and she was able to bring humour to the situation which eased everything up even more!

In the midst of the epidemic we're currently facing, I cannot thank these two wonderful ladies enough for providing WORLD CLASS service.

It's said "Word of mouth is your biggest marketing tool" and believe me, I haven't stopped singing of the excellent service received.

Thank you! Thank you!.... And Thank you!