TH
Tracy H
Active since Jul 2018
6
Reviews
0
Industries
Reviews
6 reviews65 months ago
NO WEDDING RING
PLEASE NOTE: I AM GETTING MARRIED ON FRIDAY!!! I have been chasing up my Fiancés ring that seemed to be “lost in transit”. This order was placed on 26.11.2020 and to date I hear nothing about the status. Yesterday 08.12.2020 after phoning around to chase my order, I spoke to a very helpful lady by the name of Bonnie at Sterns Eastgate who tried her level best to assist me, she said she would get back to me today with a further update 09.12.2020. I have not heard from her so I decided to send an email to TFG Online Support, with no response. I called the call centre and explained my frustration, an amazing lady assisted me so gracefully and even empathised with my situation as I am getting married (WITHOUT A RING it seems). She logged a call with the Jewellery Dept (Sterns and American Swiss). A lady by the name of Gale phoned me from that department and I have never ever in my life felt so badly treated! Please bear in mind again – I am getting married on Friday!!! Which I told Gale and she neglected to show the least bit of empathy. Instead of her arranging the ring be delivered/routed to me in an Overnight parcel she insists that I go into my nearest Sterns – mind you, this is half an hour away from me! MY FUEL MY STRESS and my INCONVENIENCE all because Sterns could not fulfil my order. I cannot believe the pathetic and haphazard service I am receiving, a Wedding should be the most wonderful day, yet I’m chasing up the most vital element of my day. I received a reply from TFG Customer Service email telling me that my order will be delivered on the weekend??? Must I now move out my wedding for TFG????? Im literally balling in tears because I have NO WEDDING RING
0 replies
72 months ago
Excellent Customer Service!!
It's become a norm these days to receive bad customer service, so one can imagine just how DELIGHTED I was to receive world class service. I emailed Mandys at 8:30pm on 03.05.2020 (Sunday evening), regarding an issue I had experienced. To be 100% honest, I was not expecting a reply purely because that's the level of service set by big brand companies. Nevertheless, I detailed my issues and to my absolute SURPRISE I get a response! On a Sunday! Mind you, this was not an automated response, it was a personal response from a wonderful lady by the name of Robyn Goldschmidt (Marketing Manager), with such a title yet the amount of respect and concern she showed me - I repeat ...on a Sunday night! I was blown away. To end off her response she requested my cell number in order for the Customer Service Manager to get in contact with me. On 04.05.2020 I received a call from Pamela Kitchin (Customer Care Manager) to assist me further. WOW!!! once again, I was blown away. Pamela was all ears to my concerns and it wasn't hard to tell just how sincere she was by the sound of her voice and the apologies she conveyed, she also detailed how they would further assist me and she was able to bring humour to the situation which eased everything up even more! In the midst of the epidemic we're currently facing, I cannot thank these two wonderful ladies enough for providing WORLD CLASS service. It's said "Word of mouth is your biggest marketing tool" and believe me, I haven't stopped singing of the excellent service received. Thank you! Thank you!.... And Thank you!
0 replies
84 months ago
Misleading "price sticker"
I bought a lamb pack from Woolworths - Bluff today (25.05.2019) firstly, the only reason I bought it was because the pack had an additional label/sticker that looked like a reduction in price. The price was R300.08 but the additional sticker said R119.00. I get to the till only to hear that I've been lead to believe elsewise and the price is actually R300.08. So I pay for the meat and proceed, upon packing my freezer I noticed that the expiry date is the 27th, so WOOLWORTHS - do you expect me to consume a R300 pack of meat in 2 days?? I'm so confused. Also, the sell by date and expiry date is exactly the same??? Please explain. I feel absolutely robbed.
0 replies
91 months ago
Keep it up Juanita Lombard!!. You are appreciated :D
I heard and saw the great wonders of their skincare range on my colleague, so I decided to get myself a "trial package". I was in communication with Juanita Lombard who assisted me to the very end and even till today when I emailed her - she was able to assist me with the greatest of her ability. Firstly, to the women who complain that their (Isabella Garcia) products cause a breakout, I was one of those people as well. I know, you get worried and just start demanding a refund or return, however if you would only explain the process that lead up to where you are now (breaking out), I'm more than sure the ladies will assist you with knowledge of their products as well as walk/talk you through what your routine should consist of. Keeping in mind, we don't all have the same skin type and therefore trying a new product may cause a reaction, naturally our skin would reject it, but just inform the ladies of what your issue was and let them assist you just like Juanita has done so well. I believe we owe them a shot to show us their true company values, especially if we have heard so much about their products and have seen the great effects and wonders. Besides the breakout I had, I have to say that my face feels wonderful and I absolutely ADORE my daytime face cream with SPF. Shout out to Juanita and the team at Isabella Garcia! I look forward to continuing this journey with you.
105 replies
91 months ago
Keep it up Juanita Lombard! :). You are appreciated.
I heard and saw the great wonders of their skincare range on my colleague, so I decided to get myself a "trial package". I was in communication with Juanita Lombard who assisted me to the very end and even till today when I emailed her - she was able to assist me with the greatest of her ability. Firstly, to the women who complain that their (Isabella Garcia) products cause a breakout, I was one of those people as well. I know, you get worried and just start demanding a refund or return, however if you would only explain the process that lead up to where you are now (breaking out), I'm more than sure the ladies will assist you with knowledge of their products as well as walk/talk you through what your routine should consist of. Keeping in mind, we don't all have the same skin type and therefore trying a new product may cause a reaction, naturally our skin would reject it, but just inform the ladies of what your issue was and let them assist you just like Juanita has done so well. I believe we owe them a shot to show us their true company values, especially if we have heard so much about their products and have seen the great effects and wonders. Besides the breakout I had, I have to say that my face feels wonderful and I absolutely ADORE my daytime face cream with SPF. Shout out to Juanita and the team at Isabella Garcia! I look forward to continuing this journey with you.
105 replies
94 months ago
#Feesmustfall from TFG
Absolutely PATHETIC!!!! how in Heavens sake can you charge a customer fees on an account????? I get the fact that collections department need to make contact with a customer, however you guys charge me for the phone call R20.00????? (where the heck do you get this amount, which damn network are you using!????) also for a collection letter R 20.00 (I never once agreed for you to send me any letters!!) oh and R20.00 for a blady email(pleeease do tell me the network you're using to find these obscured amounts???). DISGUSTING is the best way to describe what you do to people. No one ever agreed and it wasn't on my signing contract that I will be charged for collections usage!! I'm sick and tired of your pathetic service. I call the customer call centre and get shoved throughout the damn place. DONT EVEN PHONE ME! just LEAVE ME ALONE with your terrible service and hell gone fees!! I hope I never ever deal with your company again even when my account is paid up. Also!! STOP selling your customers data to call centres! money hungry vultures!! the next time I find out my contact/data was sold to a call centre I will be taking legal action against you TFG!. I hope after people get a chance to read this they NEVER EVER take an account out with you.
53 replies
Review Distribution
5 Star
3 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (50%)