Worst experience we've ever had!!

We love the bush and is always looking for great places to stay! But this is the worst experience we've ever had!! We booked for 2 nights: 15 & 16 June 2021. Jacques, the owner, didn't provide adequate bedding and only 1 additional double bed blanket for a family of 5!! It was 3 degrees Celsius during the night on Tuesday, 15 June. We cancelled our booking (for the second night) early the following morning as we didn't want a repeat of that night. We had 2 kids coughing since the early hours of the morning since we couldn't keep them warm during the night with the VERY thin coverlets the beds had and no blankets whatsoever! After phoning him and explaining the situation and putting it down on email, Jacques unfortunately still doesn't want to reimburse us for the night we cancelled. It is totally unfair that we 1) paid the full price for a service which we didn't receive the first evening and 2) should pay for a second night which we didn't make use of.