BMW Menlyn - the worst nightmare

Very pathetic to say the least! I wouldn't recommend BMW Menlyn even to my worst enemy. We've surviced our vehicle there three times and each time it's been a different nightmare. They only finished servicing the car after 5:00pm, and cited a "long queue" as an excuse as if this took them by surprise. My wife didn't have transport to pick up our child from school and we ended up with our child being left stranded after the school closed. The last time I was there their service manager was even screaming at the one client. I've owned VW before. BMW's customer service and the overall experience doesn't even come close. This is our first BMW and probably the last.