LM
Legacy motor group BMW Menlyn
Unclaimed Business
LM
Legacy motor group BMW Menlyn
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
Jun '25 - May '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About Legacy motor group BMW Menlyn
Legacy motor group BMW Menlyn has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Legacy motor group BMW Menlyn across 26 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTK
Tirat K
1 reviews | Active since Jan 2020
6 Jan 2026, 12:57
BMW Menlyn sold me a car that was broken
In June, I went to BMW Menlyn to test drive a car. During my test drive, I noticed that the Gearshift panel was faulty. I was tild that before I bought the car, it would be repaired or replaced. I took their word fopr it, and purchased the vehicle. When I collected the car, the salespersopn said that they used "Wurth" spray which fixed the sticky buttons. I also after signing got told that the car didn't have a spare key and due to me asking for a small dicount, they cannot give me one. A month later, the buttons on the panel became sticky and non-responsive. I decided to wait until August to book the car in for service and deal with the buttons same time. The dealer I took my car to said that the panel is faulty and it's marked as out of warranty due to liquid damage. I collected my vehicle and booked in with BMW Menlyn to deal with it. The service depatment said to me that it's a billable replacement and after some calls back and forth explaining the story, I got told that the damage is new. I then collected the vehicle and took the matter up with BMW South Africa directly. After some weeks of back and forth, they said BMW Menlyn agreed to replace the panel. I confirmed with the salesperson and he said it would be replced. Booked the car in and it worked, for another month. The panel was never replaced. It was sprayed again. BMW Menlyn ripped me off, didn't disclose information until I signed and collected tyhe vehicle. Stay clear from them. It's the worst service I've had with BMW in my life.
Helpful (0)
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Tirat K
1 reviews | Active since Jan 2020
6 Jan 2026, 12:57
BMW Menlyn sold me a car that was broken
In June, I went to BMW Menlyn to test drive a car. During my test drive, I noticed that the Gearshift panel was faulty. I was tild that before I bought the car, it would be repaired or replaced. I took their word fopr it, and purchased the vehicle. When I collected the car, the salespersopn said that they used "Wurth" spray which fixed the sticky buttons. I also after signing got told that the car didn't have a spare key and due to me asking for a small dicount, they cannot give me one. A month later, the buttons on the panel became sticky and non-responsive. I decided to wait until August to book the car in for service and deal with the buttons same time. The dealer I took my car to said that the panel is faulty and it's marked as out of warranty due to liquid damage. I collected my vehicle and booked in with BMW Menlyn to deal with it. The service depatment said to me that it's a billable replacement and after some calls back and forth explaining the story, I got told that the damage is new. I then collected the vehicle and took the matter up with BMW South Africa directly. After some weeks of back and forth, they said BMW Menlyn agreed to replace the panel. I confirmed with the salesperson and he said it would be replced. Booked the car in and it worked, for another month. The panel was never replaced. It was sprayed again. BMW Menlyn ripped me off, didn't disclose information until I signed and collected tyhe vehicle. Stay clear from them. It's the worst service I've had with BMW in my life.
0
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Tshepi L
1 reviews | Active since Jan 2020
3 Dec 2025, 06:16
Can i please get a loan car and if they can't fix my car they must escalate this issue
I trust this email finds you well. I am writing to formally request your assistance regarding ongoing issues with my financed vehicle. For the past six months, I have experienced persistent “speed limit failure” problems with the car, which have not been resolved despite multiple visits to BMW dealerships. When the problem initially started, I took the vehicle to BMW Club Motors. However, the issue continued, and after contacting BMW South Africa to express my frustration, I was advised to take the vehicle to a different dealership. I then took the car to BMW Menlyn, where they replaced a component on the steering wheel. Unfortunately, the same problem reoccurred within two days after each collection. On 7 October, I returned the vehicle to BMW Menlyn as the error continued to appear frequently. Since then, my car has remained with them. I have not been provided with a loan vehicle, and although the dealership has arranged to drive me to and from work, this solution is not practical. Over weekends or when I need to run personal errands, I am forced to use Uber, which has become costly and inconvenient. Given the extended duration of the repairs and the ongoing inconvenience, I kindly request your urgent assistance in ensuring that I am provided with a loan vehicle while BMW works on resolving the issues with my car. Your support in this matter would be highly appreciated, and I look forward to your prompt response.
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Tshepi L
1 reviews | Active since Jan 2020
3 Dec 2025, 06:16
Can i please get a loan car and if they can't fix my car they must escalate this issue
I trust this email finds you well. I am writing to formally request your assistance regarding ongoing issues with my financed vehicle. For the past six months, I have experienced persistent “speed limit failure” problems with the car, which have not been resolved despite multiple visits to BMW dealerships. When the problem initially started, I took the vehicle to BMW Club Motors. However, the issue continued, and after contacting BMW South Africa to express my frustration, I was advised to take the vehicle to a different dealership. I then took the car to BMW Menlyn, where they replaced a component on the steering wheel. Unfortunately, the same problem reoccurred within two days after each collection. On 7 October, I returned the vehicle to BMW Menlyn as the error continued to appear frequently. Since then, my car has remained with them. I have not been provided with a loan vehicle, and although the dealership has arranged to drive me to and from work, this solution is not practical. Over weekends or when I need to run personal errands, I am forced to use Uber, which has become costly and inconvenient. Given the extended duration of the repairs and the ongoing inconvenience, I kindly request your urgent assistance in ensuring that I am provided with a loan vehicle while BMW works on resolving the issues with my car. Your support in this matter would be highly appreciated, and I look forward to your prompt response.
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Andrew M
1 reviews | Active since Jan 2020
19 Sept 2025, 07:39
Exeptional service
Kgomotso Motau is truly a gentleman! His service deserves 10 stars. During my visit to the dealership, he assisted me and made me feel right at home with his friendliness. He was exceptionally professional and went above and beyond to help me, even though I didn't find the car I was looking for. His outstanding service gave me hope, and I will definitely be coming back because of the assistance he provided.
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Andrew M
1 reviews | Active since Jan 2020
19 Sept 2025, 07:39
Exeptional service
Kgomotso Motau is truly a gentleman! His service deserves 10 stars. During my visit to the dealership, he assisted me and made me feel right at home with his friendliness. He was exceptionally professional and went above and beyond to help me, even though I didn't find the car I was looking for. His outstanding service gave me hope, and I will definitely be coming back because of the assistance he provided.
0
Replies (0)PG
P G
1 reviews | Active since Jan 2020
4 Feb 2025, 07:20
Exceptional Customer Service New Cars Department
All Shopping Short videos Images Videos News South African Web Maps Books Flights Finance Search tools Feedback BMW Menlyn 4,2(956) BMW dealer in Pretoria ‧ Open Thumbnail image 575+ Overview Used Cars Photos By owner Reviews About Reviews All call18 drive11 car service10 engine10 +6 Sort by Most relevant Newest Highest Lowest Johannes 2 reviews Our purchase experience was Wow, KG was give very little time to prepare the vehicle and he came to the party and delivered on time. Thank you to friendly reception whom welcomed us with a warm heart. And to the new cars department thank as …More Andrew Scott Local Guide·87 reviews·81 photos a month ago My BMW went in for service, and when I collected it it was poorly washed. For many people it would be great to have a car wash when serviced, but I do have high standards, and I am sure I am not the only BMW owner with such. My car was …More Photo 1 in review by Andrew Scott Photo 2 in review by Andrew Scott 2 BMW Menlyn ***ner) a month ago Thank you for sharing your concern. We apologise for the unpleasant experience you shared with BMW Menlyn. Customer satisfaction is important to us, please provide us with further details by sending an email to customer.service@bmw.co.za or calling us on 0800 600 555. We will investigate and assist you as soon as possible. Barney Badenhorst Local Guide·115 reviews·17 photos 2 weeks ago New I got a very cold reception and then paid R86 for 3 plastic clips. My mistake was that I should have Googled and got it for less than a third! BMW Menlyn ***ner) a week ago Hi Barney, thank you for letting us know. Please let us know more about your experience by emailing details to customer.service@bmw.co.za or calling us on 0800 600 555. Rudi van Rooyen Local Guide·19 reviews 3 weeks ago New Great service received from Lazola! My wife had an incident when she picked up our daughter from a friend in Menlyn. The door lock was not working and the door did not want to close. She drove to BMW menlyn with our 3 kids and the door …More 1 BMW Menlyn ***ner) 2 weeks ago Hi Rudi. Thank you for your feedback. Please feel free to send us the full details of your experience to customer.service@bmw.co.za. We would love to connect with you further. HelloPeter https://www.hellopeter.com Menlyn Auto Bmw Reviews | 2.5 TrustIndex Extremely bad service provision for when your car goes for a service. The communication is absolutely disgusting. Do recommned to take your vehicle there. 1,8(34) AutoTrader South Africa https://www.autotrader.co.za BMW Menlyn dealership in Pretoria Ratings and Reviews for BMW Menlyn. 2.8 from 16 reviews. Rating Distribution. 50% ... BMW X3 xDrive20d M Sport BMW Menlyn ... HelloPeter https://www.hellopeter.com Legacy motor group BMW Menlyn Reviews | 0 TrustIndex The worste service experience ever in 25years of driving BMW , fail to complete and deliver my car on agreed time the workmanship very and the repair was ... 1,5(21) BMW https://www.bmw.co.za BMW Menlyn BMW Menlyn is constantly setting the Benchmark in terms of Sales, Aftersales and Customer Satisfaction, and even a 24/7 sales and service afterhours call ... AutoTrader South Africa https://www.autotrader.co.za Menlyn Auto City dealership in Pretoria Our pursuit is best in class service. We are part of the LMG Group and this division's offering is supported from non-franchised trade-in stock and BMW vehicles ... Cars.co.za https://www.cars.co.za BMW Menlyn - Cnr Garsfontein Road & Lois Avenue, Waterkloof Glen ... Car dealer BMW Menlyn in Cnr Garsfontein Road & Lois Avenue, Waterkloof Glen, Menlyn, Gauteng, South Africa virtual showroom page. Facebook https://m.facebook.com Menlyn Auto Page · Car dealership · bmw.co.za/en/retailers-pages/bmw_menlyn. html · Not yet rated (0 Reviews) · Pinned post. ****edConsumer https://bmw-south-africa.****edconsumer.com BMW South Africa Reviews and Complaints - ****edConsumer I would just like to express my disappointment with the service I received from BMW Menlyn. I took my car (DT61TNGP) in because it kept complaining about the ... pretoria.co.za https://pretoria.co.za BMW Menlyn - Pretoria ... BMW cap or T-shirts. Visit the dealership today and do and purchase you get it free. Latest Reviews for BMW Menlyn. image. Google. 63786 Reviews. Very ... Cars.co.za https://www.cars.co.za BMW Menlyn - Cnr Garsfontein Road & Lois Avenue, Waterkloof Glen ... Car dealer BMW Menlyn in Cnr Garsfontein Road & Lois Avenue, Waterkloof Glen, Menlyn, Gauteng, South Africa virtual showroom page. View BMW Menlyn used car ... People also search for Bmw menlyn reviews 2021 BMW dealership Pretoria BMW Pretoria Rosslyn BMW Menlyn Contact Number BMW Menlyn office BMW Pretoria Central Results are personalised - Try without personalisation South Africa 0181, Pretoria - From your device Update location Terms Johannes 2 reviews 10 minutes ago New Our purchase experience was Wow, KG was give very little time to prepare the vehicle and he came to the party and delivered on time. Thank you to friendly reception whom welcomed us with a warm heart. And to the new cars department thank as well for the great service we got during this time. FnI was very professional and helpful. Once more we would do it again if given the opportunity. May God bless you'll. P J new X3.
Helpful (0)
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P G
1 reviews | Active since Jan 2020
4 Feb 2025, 07:20
Exceptional Customer Service New Cars Department
All Shopping Short videos Images Videos News South African Web Maps Books Flights Finance Search tools Feedback BMW Menlyn 4,2(956) BMW dealer in Pretoria ‧ Open Thumbnail image 575+ Overview Used Cars Photos By owner Reviews About Reviews All call18 drive11 car service10 engine10 +6 Sort by Most relevant Newest Highest Lowest Johannes 2 reviews Our purchase experience was Wow, KG was give very little time to prepare the vehicle and he came to the party and delivered on time. Thank you to friendly reception whom welcomed us with a warm heart. And to the new cars department thank as …More Andrew Scott Local Guide·87 reviews·81 photos a month ago My BMW went in for service, and when I collected it it was poorly washed. For many people it would be great to have a car wash when serviced, but I do have high standards, and I am sure I am not the only BMW owner with such. My car was …More Photo 1 in review by Andrew Scott Photo 2 in review by Andrew Scott 2 BMW Menlyn ***ner) a month ago Thank you for sharing your concern. We apologise for the unpleasant experience you shared with BMW Menlyn. Customer satisfaction is important to us, please provide us with further details by sending an email to customer.service@bmw.co.za or calling us on 0800 600 555. We will investigate and assist you as soon as possible. Barney Badenhorst Local Guide·115 reviews·17 photos 2 weeks ago New I got a very cold reception and then paid R86 for 3 plastic clips. My mistake was that I should have Googled and got it for less than a third! BMW Menlyn ***ner) a week ago Hi Barney, thank you for letting us know. Please let us know more about your experience by emailing details to customer.service@bmw.co.za or calling us on 0800 600 555. Rudi van Rooyen Local Guide·19 reviews 3 weeks ago New Great service received from Lazola! My wife had an incident when she picked up our daughter from a friend in Menlyn. The door lock was not working and the door did not want to close. She drove to BMW menlyn with our 3 kids and the door …More 1 BMW Menlyn ***ner) 2 weeks ago Hi Rudi. Thank you for your feedback. Please feel free to send us the full details of your experience to customer.service@bmw.co.za. We would love to connect with you further. HelloPeter https://www.hellopeter.com Menlyn Auto Bmw Reviews | 2.5 TrustIndex Extremely bad service provision for when your car goes for a service. The communication is absolutely disgusting. Do recommned to take your vehicle there. 1,8(34) AutoTrader South Africa https://www.autotrader.co.za BMW Menlyn dealership in Pretoria Ratings and Reviews for BMW Menlyn. 2.8 from 16 reviews. Rating Distribution. 50% ... BMW X3 xDrive20d M Sport BMW Menlyn ... HelloPeter https://www.hellopeter.com Legacy motor group BMW Menlyn Reviews | 0 TrustIndex The worste service experience ever in 25years of driving BMW , fail to complete and deliver my car on agreed time the workmanship very and the repair was ... 1,5(21) BMW https://www.bmw.co.za BMW Menlyn BMW Menlyn is constantly setting the Benchmark in terms of Sales, Aftersales and Customer Satisfaction, and even a 24/7 sales and service afterhours call ... AutoTrader South Africa https://www.autotrader.co.za Menlyn Auto City dealership in Pretoria Our pursuit is best in class service. We are part of the LMG Group and this division's offering is supported from non-franchised trade-in stock and BMW vehicles ... Cars.co.za https://www.cars.co.za BMW Menlyn - Cnr Garsfontein Road & Lois Avenue, Waterkloof Glen ... Car dealer BMW Menlyn in Cnr Garsfontein Road & Lois Avenue, Waterkloof Glen, Menlyn, Gauteng, South Africa virtual showroom page. Facebook https://m.facebook.com Menlyn Auto Page · Car dealership · bmw.co.za/en/retailers-pages/bmw_menlyn. html · Not yet rated (0 Reviews) · Pinned post. ****edConsumer https://bmw-south-africa.****edconsumer.com BMW South Africa Reviews and Complaints - ****edConsumer I would just like to express my disappointment with the service I received from BMW Menlyn. I took my car (DT61TNGP) in because it kept complaining about the ... pretoria.co.za https://pretoria.co.za BMW Menlyn - Pretoria ... BMW cap or T-shirts. Visit the dealership today and do and purchase you get it free. Latest Reviews for BMW Menlyn. image. Google. 63786 Reviews. Very ... Cars.co.za https://www.cars.co.za BMW Menlyn - Cnr Garsfontein Road & Lois Avenue, Waterkloof Glen ... Car dealer BMW Menlyn in Cnr Garsfontein Road & Lois Avenue, Waterkloof Glen, Menlyn, Gauteng, South Africa virtual showroom page. View BMW Menlyn used car ... People also search for Bmw menlyn reviews 2021 BMW dealership Pretoria BMW Pretoria Rosslyn BMW Menlyn Contact Number BMW Menlyn office BMW Pretoria Central Results are personalised - Try without personalisation South Africa 0181, Pretoria - From your device Update location Terms Johannes 2 reviews 10 minutes ago New Our purchase experience was Wow, KG was give very little time to prepare the vehicle and he came to the party and delivered on time. Thank you to friendly reception whom welcomed us with a warm heart. And to the new cars department thank as well for the great service we got during this time. FnI was very professional and helpful. Once more we would do it again if given the opportunity. May God bless you'll. P J new X3.
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Replies (0)RD
Ryan D
1 reviews | Active since Jan 2020
30 Aug 2024, 08:51
Worst service, Arrogant staff, Terrible repairs & service
I have no words for BMW Menlyn. Arrogance, sub standard service & diagnostics, forgeting to put back the engine cover. Not diagnosing an oil leak after 2 recent diagnostics, missing bolts and loose bolts to mention but a few & oh yes terrible car wash. (Dirty rims & polish half app**** to not properly washed tyres. I have complained about their wash for years. They dont rinse the car properly so cause swirl marks on your paint & you have to pay 90 bucks for it. Daylight *******) Disabled driver. Ryan Dekker
Helpful (0)
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Ryan D
1 reviews | Active since Jan 2020
30 Aug 2024, 08:51
Worst service, Arrogant staff, Terrible repairs & service
I have no words for BMW Menlyn. Arrogance, sub standard service & diagnostics, forgeting to put back the engine cover. Not diagnosing an oil leak after 2 recent diagnostics, missing bolts and loose bolts to mention but a few & oh yes terrible car wash. (Dirty rims & polish half app**** to not properly washed tyres. I have complained about their wash for years. They dont rinse the car properly so cause swirl marks on your paint & you have to pay 90 bucks for it. Daylight *******) Disabled driver. Ryan Dekker
0
Replies (0)IS
Ian S
1 reviews | Active since Jan 2020
14 Aug 2024, 11:09
bad service from BMW Menlyn parts division
My mini needs a part to run.I contacted BWM Menlyn for the part and they did not have it in stock.To order the part you must pay first, then wait for the part to be delivered to the garage.Now i have mailed, phoned many times(Michael Ntshanga) and no joy.I need their banking details to do the payment and this they cannot do.In the meantime my car is standing since Saturday and they do not care to help their customers. I saw many complaints about this branch and seems they just don't care... stay away..
Helpful (0)
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Ian S
1 reviews | Active since Jan 2020
14 Aug 2024, 11:09
bad service from BMW Menlyn parts division
My mini needs a part to run.I contacted BWM Menlyn for the part and they did not have it in stock.To order the part you must pay first, then wait for the part to be delivered to the garage.Now i have mailed, phoned many times(Michael Ntshanga) and no joy.I need their banking details to do the payment and this they cannot do.In the meantime my car is standing since Saturday and they do not care to help their customers. I saw many complaints about this branch and seems they just don't care... stay away..
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Replies (0)EM
Edwin M
1 reviews | Active since Jan 2020
30 Jul 2024, 15:17
BMW Menlyn - the worst nightmare
Very pathetic to say the least! I wouldn't recommend BMW Menlyn even to my worst enemy. We've surviced our vehicle there three times and each time it's been a different nightmare. They only finished servicing the car after 5:00pm, and cited a "long queue" as an excuse as if this took them by surprise. My wife didn't have transport to pick up our child from school and we ended up with our child being left stranded after the school closed. The last time I was there their service manager was even screaming at the one client. I've owned VW before. BMW's customer service and the overall experience doesn't even come close. This is our first BMW and probably the last.
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Edwin M
1 reviews | Active since Jan 2020
30 Jul 2024, 15:17
BMW Menlyn - the worst nightmare
Very pathetic to say the least! I wouldn't recommend BMW Menlyn even to my worst enemy. We've surviced our vehicle there three times and each time it's been a different nightmare. They only finished servicing the car after 5:00pm, and cited a "long queue" as an excuse as if this took them by surprise. My wife didn't have transport to pick up our child from school and we ended up with our child being left stranded after the school closed. The last time I was there their service manager was even screaming at the one client. I've owned VW before. BMW's customer service and the overall experience doesn't even come close. This is our first BMW and probably the last.
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Antonie R
1 reviews | Active since Jan 2020
19 Jul 2024, 10:13
BMW MENLYN Pathetic workshop
The worste service experience ever in 25years of driving BMW , fail to complete and deliver my car on agreed time the workmanship very and the repair was incomplete ,had to take the car back then aparently they misdiagnosed or did not bother to look send more invoices and still problem is not repaired, stay away !!!!
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Antonie R
1 reviews | Active since Jan 2020
19 Jul 2024, 10:13
BMW MENLYN Pathetic workshop
The worste service experience ever in 25years of driving BMW , fail to complete and deliver my car on agreed time the workmanship very and the repair was incomplete ,had to take the car back then aparently they misdiagnosed or did not bother to look send more invoices and still problem is not repaired, stay away !!!!
0
Replies (0)