Legacy motor group BMW Menlyn
Unclaimed Business
|2.3|3 Reviews (last 12 months)|This business does not respond to reviews
Legacy motor group BMW Menlyn
Unclaimed Business
|2.3
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTK
Tirat K
1 reviews | Active since Mar 2009
6 Jan 2026, 14:57
BMW Menlyn sold me a car that was broken
In June, I went to BMW Menlyn to test drive a car. During my test drive, I noticed that the Gearshift panel was faulty. I was tild that before I bought the car, it would be repaired or replaced. I took their word fopr it, and purchased the vehicle. When I collected the car, the salespersopn said that they used "Wurth" spray which fixed the sticky buttons. I also after signing got told that the car didn't have a spare key and due to me asking for a small dicount, they cannot give me one. A month later, the buttons on the panel became sticky and non-responsive. I decided to wait until August to book the car in for service and deal with the buttons same time. The dealer I took my car to said that the panel is faulty and it's marked as out of warranty due to liquid damage. I collected my vehicle and booked in with BMW Menlyn to deal with it. The service depatment said to me that it's a billable replacement and after some calls back and forth explaining the story, I got told that the damage is new. I then collected the vehicle and took the matter up with BMW South Africa directly. After some weeks of back and forth, they said BMW Menlyn agreed to replace the panel. I confirmed with the salesperson and he said it would be replced. Booked the car in and it worked, for another month. The panel was never replaced. It was sprayed again. BMW Menlyn ripped me off, didn't disclose information until I signed and collected tyhe vehicle. Stay clear from them. It's the worst service I've had with BMW in my life.
Helpful (0)
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Tirat K
1 reviews | Active since Mar 2009
6 Jan 2026, 14:57
BMW Menlyn sold me a car that was broken
In June, I went to BMW Menlyn to test drive a car. During my test drive, I noticed that the Gearshift panel was faulty. I was tild that before I bought the car, it would be repaired or replaced. I took their word fopr it, and purchased the vehicle. When I collected the car, the salespersopn said that they used "Wurth" spray which fixed the sticky buttons. I also after signing got told that the car didn't have a spare key and due to me asking for a small dicount, they cannot give me one. A month later, the buttons on the panel became sticky and non-responsive. I decided to wait until August to book the car in for service and deal with the buttons same time. The dealer I took my car to said that the panel is faulty and it's marked as out of warranty due to liquid damage. I collected my vehicle and booked in with BMW Menlyn to deal with it. The service depatment said to me that it's a billable replacement and after some calls back and forth explaining the story, I got told that the damage is new. I then collected the vehicle and took the matter up with BMW South Africa directly. After some weeks of back and forth, they said BMW Menlyn agreed to replace the panel. I confirmed with the salesperson and he said it would be replced. Booked the car in and it worked, for another month. The panel was never replaced. It was sprayed again. BMW Menlyn ripped me off, didn't disclose information until I signed and collected tyhe vehicle. Stay clear from them. It's the worst service I've had with BMW in my life.
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Tshepi L
1 reviews | Active since Mar 2021
3 Dec 2025, 08:16
Can i please get a loan car and if they can't fix my car they must escalate this issue
I trust this email finds you well. I am writing to formally request your assistance regarding ongoing issues with my financed vehicle. For the past six months, I have experienced persistent “speed limit failure” problems with the car, which have not been resolved despite multiple visits to BMW dealerships. When the problem initially started, I took the vehicle to BMW Club Motors. However, the issue continued, and after contacting BMW South Africa to express my frustration, I was advised to take the vehicle to a different dealership. I then took the car to BMW Menlyn, where they replaced a component on the steering wheel. Unfortunately, the same problem reoccurred within two days after each collection. On 7 October, I returned the vehicle to BMW Menlyn as the error continued to appear frequently. Since then, my car has remained with them. I have not been provided with a loan vehicle, and although the dealership has arranged to drive me to and from work, this solution is not practical. Over weekends or when I need to run personal errands, I am forced to use Uber, which has become costly and inconvenient. Given the extended duration of the repairs and the ongoing inconvenience, I kindly request your urgent assistance in ensuring that I am provided with a loan vehicle while BMW works on resolving the issues with my car. Your support in this matter would be highly appreciated, and I look forward to your prompt response.
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Tshepi L
1 reviews | Active since Mar 2021
3 Dec 2025, 08:16
Can i please get a loan car and if they can't fix my car they must escalate this issue
I trust this email finds you well. I am writing to formally request your assistance regarding ongoing issues with my financed vehicle. For the past six months, I have experienced persistent “speed limit failure” problems with the car, which have not been resolved despite multiple visits to BMW dealerships. When the problem initially started, I took the vehicle to BMW Club Motors. However, the issue continued, and after contacting BMW South Africa to express my frustration, I was advised to take the vehicle to a different dealership. I then took the car to BMW Menlyn, where they replaced a component on the steering wheel. Unfortunately, the same problem reoccurred within two days after each collection. On 7 October, I returned the vehicle to BMW Menlyn as the error continued to appear frequently. Since then, my car has remained with them. I have not been provided with a loan vehicle, and although the dealership has arranged to drive me to and from work, this solution is not practical. Over weekends or when I need to run personal errands, I am forced to use Uber, which has become costly and inconvenient. Given the extended duration of the repairs and the ongoing inconvenience, I kindly request your urgent assistance in ensuring that I am provided with a loan vehicle while BMW works on resolving the issues with my car. Your support in this matter would be highly appreciated, and I look forward to your prompt response.
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Andrew M
1 reviews | Active since Mar 2018
19 Sept 2025, 09:39
Exeptional service
Kgomotso Motau is truly a gentleman! His service deserves 10 stars. During my visit to the dealership, he assisted me and made me feel right at home with his friendliness. He was exceptionally professional and went above and beyond to help me, even though I didn't find the car I was looking for. His outstanding service gave me hope, and I will definitely be coming back because of the assistance he provided.
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Andrew M
1 reviews | Active since Mar 2018
19 Sept 2025, 09:39
Exeptional service
Kgomotso Motau is truly a gentleman! His service deserves 10 stars. During my visit to the dealership, he assisted me and made me feel right at home with his friendliness. He was exceptionally professional and went above and beyond to help me, even though I didn't find the car I was looking for. His outstanding service gave me hope, and I will definitely be coming back because of the assistance he provided.
0
Replies (0)