AM
Andrew M
Active since Mar 2018
28
Reviews
0
Industries
Reviews
28 reviews3 months ago
******** Retention of Prescribed Debt
I am lodging a formal complaint against Experian South Africa for the continued and ******** reporting of a prescribed account on my credit profile. The DMC / Truworths account in question was supposed to be removed by December, and has already been removed by TransUnion and other credit bureaus, confirming that it meets the legal requirements for removal. Despite this: Experian continues to display the account Multiple disputes have been logged with no response Phone calls go unanswered and only reach an automated system Experian is demanding “closure dates” that are already reflected in their own records The account is closed, has a zero balance, and is prescribed. Continued reporting is a breach of the National Credit Act and Regulation 19(7). Experian’s failure to act is materially harming my ability to access credit, despite the same data being removed by other bureaus. I request immediate removal of the account and written confirmation, failing which I will escalate this matter to the National Credit Regulator (NCR) and the Credit Ombud. This issue has already exceeded reasonable resolution timelines.
224 replies
3 months ago
Truworths inaccurately reported a credit account and won’t correct it
I opened a Truworths revolving credit account in Sept 2020. No payments were ever made. Experian and Truworths continue to report this account incorrectly on my credit profile, even though TransUnion removed it in Dec 2025. Truworths has not responded to written requests to withdraw the listing, and the last payment date shown on my credit report is invalid. This has negatively affected my credit score and finance applications. I have requested correction in writing but have received no resolution. Please resolve this and correct my credit reporting as required by the NCA and Credit Bureau Code of Conduct.
0 replies
7 months ago
Exeptional service
Kgomotso Motau is truly a gentleman! His service deserves 10 stars. During my visit to the dealership, he assisted me and made me feel right at home with his friendliness. He was exceptionally professional and went above and beyond to help me, even though I didn't find the car I was looking for. His outstanding service gave me hope, and I will definitely be coming back because of the assistance he provided.
0 replies
10 months ago
Pathetic service
@StandardBankZA @StandardBankGrp I’m frustrated by the lack of communication and accountability regarding a credit dispute I logged on an old credit card account that still appears incorrectly on my TransUnion credit report. It’s been over 24 hours with no update, no case number follow-up, and no resolution — despite being assured that the matter would be addressed. This delay is now damaging my credit profile and affecting important financial decisions. I’m appalled at the pathetic customer service, and how such a large institution cannot provide basic follow-up on a critical matter. Is this how @StandardBankZA treats loyal customers trying to correct inaccurate data? If I don’t receive feedback and resolution within 3 working days, I will escalate this to the Credit Ombud and the National Credit Regulator. #StandardBank #CreditDispute #CreditOmbud #ConsumerRights #TransUnion #FixMyCredit #UnacceptableService #NCR #DisputeDelay
56 replies
10 months ago
Pathetic service
@Discovery_SA @Discovery_Support I’m extremely disappointed by how Discovery Bank delays credit bureau reporting even after payments are made in full. I paid off my credit card on 25 June and it reflected on 30 June, yet I’m now told my credit profile will only be updated at the end of July or August because Discovery reports to the bureaus only on the 28th of the month. This outdated system penalises customers who pay on time, especially when applying for finance. Why must we wait 30+ days for good behaviour to reflect, but negative data is reported immediately? This delay is affecting my creditworthiness and may lead to declined applications — all while my record is clean. Please escalate this urgently and provide a resolution within 3–7 working days, or I will formally lodge a complaint with the Credit Ombud and the National Credit Regulator. #DiscoveryBank #CreditReporting #ConsumerRights #UnfairCreditPractice #CreditOmbud #NCR #FixItNow
109 replies
23 months ago
Service is absolutel...
Service is absolutely awesome and the consultants are very professional
53 replies
23 months ago
Pathetic service
I must say I am very fed up with you ABSA, you lack customer service, *********** agents... Everything about you is just a mess. Last month I cancelled cover with you due to a lack of customer service and Saturday you deducted an amount of R6500 on my bank account for what reason I do not know... You guys are very pathetic 😡😡😡. You do not acknowledge your emails when we email nor answer our calls and the next thing you deduct our money... I don't need your cover better it clearly shows you wouldn't help in times of need if you failing to acknowledge a mere emails. I want my money
53 replies
26 months ago
Pathetic service from Activate by Absa
I had never seen the horrible service I am getting from Absa Activate insurance. I took cover with them last month and the only thing they did was send me the policy schedule, and record of advice... they advised me I would be getting a call from their consultant to explain to me their policy benefits, and guess what I had never received anything from them... I am asking myself should I get involved an in accident or something bad happens to my car what is going to happen? I am starting to lose patience with them because they're unreachable even the phone app doesn't even work or recognize my profile... Hae I've never seen something like this... I am working in financial services and i do so under the dynamics of good customer services but ABSA is worse wow
56 replies
26 months ago
Worst experience ever
I am not surprised why your trust index is so low, is because customer service isn't what you good with. I had logged a dispute on my credit profile with you 7 days ago and I have never received any response from you guys... And when I checked my profile today my points decreased by 4 points because the debt still reflects on my profile and it was fully paid in January. Please get your house in order and give us a proper service we deserve.
58 replies
28 months ago
Great service
Thank you Class Maluleke for such a great service...
129 replies
Review Distribution
5 Star
3 (10.714285714285714%)
4 Star
1 (3.5714285714285716%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
24 (85.71428571428571%)