TK
Tirat K
Active since Mar 2009
6
Reviews
0
Industries
Reviews
6 reviews3 months ago
BMW Menlyn sold me a car that was broken
In June, I went to BMW Menlyn to test drive a car. During my test drive, I noticed that the Gearshift panel was faulty. I was tild that before I bought the car, it would be repaired or replaced. I took their word fopr it, and purchased the vehicle. When I collected the car, the salespersopn said that they used "Wurth" spray which fixed the sticky buttons. I also after signing got told that the car didn't have a spare key and due to me asking for a small dicount, they cannot give me one. A month later, the buttons on the panel became sticky and non-responsive. I decided to wait until August to book the car in for service and deal with the buttons same time. The dealer I took my car to said that the panel is faulty and it's marked as out of warranty due to liquid damage. I collected my vehicle and booked in with BMW Menlyn to deal with it. The service depatment said to me that it's a billable replacement and after some calls back and forth explaining the story, I got told that the damage is new. I then collected the vehicle and took the matter up with BMW South Africa directly. After some weeks of back and forth, they said BMW Menlyn agreed to replace the panel. I confirmed with the salesperson and he said it would be replced. Booked the car in and it worked, for another month. The panel was never replaced. It was sprayed again. BMW Menlyn ripped me off, didn't disclose information until I signed and collected tyhe vehicle. Stay clear from them. It's the worst service I've had with BMW in my life.
0 replies
10 months ago
Great service, alway...
Great service, always kept me informed and good product.
53 replies
49 months ago
Lies and Pathetic Service
Don;'t take your car here. for 3 days, I've been promised that my car is nearly ready and they just finishing small touch ups. Today, I confirmed 3 times and they said it will be ready at 3pm. 5 minutes before me arriving, I get a call with a long list of what they still need to do on the car. So, basically, 3 weeks for not even a massive damage, and they still not finished with the car. I checked on the vehicle and also noticed that the mirror that they replaced on the vehicle, was a defective one. It doesn't give me a good feeling of such unprofessionalism. Pathetic, never again......
74 replies
90 months ago
Not taking responsibility and Disgraceful Customer Service
On the 05/08/18, I booked in my 55" Hisense TV with HiFi Corporation in Fourways. The fault was the TV completely stopped working, no power at all. About 2 weeks later, I got an SMS from Hisense directly saying the unit was repaired. After me calling the store several times, I managed to get hold of someone who tells me that the inside panel is cracked and the TV is now out of warranty. Refusing to answer how that happened, told me to take it up Hisense. I called Hisense and they also not taking any responsibility. I called HiFi Corp again they tell me they will come back to me. Weeks of calling and leaving messages, I get no call back, Just over a month ago, I get hold of Neren at HiFi Corp. I explained everything to him and he promised to come back to me. I've been calling and leaving messages for him too and no call back. I guess HiFi Corp does this to hide behind why my TV is ruined with no explanation. I want a refund now. It's pathetic that HiFi Corp can treat clients this way. I will never buy anything from HiFi Corp again. Your after-sales service is disgraceful.
0 replies
126 months ago
Unethical Processes Followed
I recently suffered Hail Damage on my vehicle. I took my vehicle to a panel beater in Honeydew for a quote. I contacted my Insurance Company and logged a call (Claim # 2812015454995). After a few days, I'm told my claim is approved. I called Busi whom was handling my claim and she confirmed my claim was approved with the panel beater my car was at. Today (07/12/2015), I called the panel beater to inquire how long will it take before I get my vehicle back. I was informed that the Insurance had taken my vehicle to another panel beater in Randburg for the repairs. I was shocked that this was done without my knowledge and consent. After calling AON back, all they have to say is sorry. Isn't this illegal ? Whom is going to be responsible for taking my car around ? I have never been to the new panel beater nor do I know where they are ? Never deal with AON again. To me it seems that AON are doing some sort of Scandal business here. Even the Panel Beater claim they have worked on the car already and there is nothing that I can do now. Very dissatisfied.
75 replies
127 months ago
Bad Service and No cct of responsibility
On 23/09 my car went in to Lindsay Saker Fourways for a clutch replacement. on 25th, I received my vehicle back. That very weekend, I was left stranded as I couldn't get into some gears. After complaining to VWSA and the dealer, I learned that the workmanship at the dealer was poor as they didn't tighten some bolts. A week from there, I noticed an Intermittent fault whereby I couldn't get Reverse gear and 5th. Clutch also now seemed to be as problematic as previously. I then lodged a complaint to VWSA, spoke to Mohammed on the 19/10 and he assured me that VW will resolve my problem. On the 21/10, I get a call from the Service Consultant at Lindsay Saker, advising me that they will sort it out, but I had to wait for a Courtesy vehicle to become available. Kerri sounded like this problem was caused by me. This issue started off with the dealer whom didn't check their work in the first place. 2 Weeks now has passed, and I have not yet received any call from either VWSA or Lindsay Saker Fourways. This is the worst service I have ever experienced with VW overall. I have been driving VW's for the past 10 years. I will never buy another VW again due to the pathetic service they offer.
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
3 (50%)