LMG BMW Montana

Were do I start? since 2015, we have been loyal customers at LMG BMW Momtana. Their front desk service has gone down in the last year. It is a constant challenge to phone them. When someone eventually answers, the trouble begins. The bookings and Service department just don't answer! Or you get cut off and you end up at reception again! The last time I took my car for a service I was informed that my car needed a new engine mount. I tried to phone them a few times and again to no avail. I wrote an e-mail for a quote. They send me a quote and I asked for discount because of my loyalty towards LMG Montana, no one coming back to me I e-mailed again, then I was informed I was not forgotten. I am waiting to this day. I tried today phoning them again (11/01/24) AGAIN not getting through. I ended up phoning LMG Menlyn, they put me through to Montana, only for Montana to reditrect me back to reception. I phoned LMG Menlyn again and told them I am fed up .They put me through to the Manager in charge and guess what? an answering service. Either the staff cannot cope with telephone calls due to presure form management, or the staff themselves just don't give a ****, about customer service. I am done with Legacy Motors Montana. (I would like to thank LMG Menlyn for trying to help me)