LMG BMW Montana a terrible dealership ever

I bought my BMW 3 Series G20 Sport at LMG BMW Montana on the 29 February 2024 and it was used. In less than 2 weeks I took my car for inspection at Dekra it was picked up that there scratches on both left and right below bumpers, i took it back for repairs and I asked for courtesy, it was a struggle to get one but eventually they have arranged a car for me.

In less than 2 months the car was due for service, that means the car was not serviced when I bought it. When I bought the car it was on 63 000 km on the clock but now when I go through the initial contract they wrote 61 000km. In August 2024 I had to take it back to the dealership because there was a squawky sound on the right front wheel, they held the car for 2 days and the dealership refused to give me a courtesy even I informed them that I had workshop to attend out of town the following day, when I escalated the matter to workshop manager, Ms Yolandi Pennekan, she promised to look into the matter and revert to me, which she never did, I was left with no choice but to make other arrangements to go to work and attend the workshop.

When I went to collect the car it was not washed but they charged me R198 for wash. Now in December on the 21st I got a puncture on my way to Soshanguve, I called BMW On Call at 16:50, I was taken from pillar to post by the consultants, I spoke to 6 different consultants, I eventually got assistance at 23:00. Technician arrived at the scene without a safety tyre to take us home, it is only then they called the tow truck after I waited for more than 6 hours for help. The car was towed to my house at 01:15 in the morning.

On the 23 December I called BMW On Call to assist by lending me safety tyre so I can drive to Montana dealership to replace a tyre and the car was also due for service. Yet again they refused to arrange a courtesy car even though they indicated that the car might be booked in for more than 4 days as we heading towards Christmas day.

I waited at the reception for more than 6 hours, it was raining and cold until I realized that yet again I am not going to get a courtesy car. I then asked to be dropped at home at round bout 15:30, still waiting for approval from the insurance to replace the tyre. I went to the dealershio again the following day, on the 24 December and I was told that the insurance hadn't approved the claim and there is a high chance that they might respond on Friday, the 27th December and the dealership will be closed by then and they open on the 30th December, meaning I will have to wait until then. When arrived at the dealership my car was still not serviced so I had to wait until the finish servicing the car, I opted to take the car and buy a new out of my pocket. I eventually called BMW On Call so they can escort me to the tyre centre, I got my car from the workshop after the service and it was washed. I bought a new tyre on the 24th December and the insurance responded on the 27 December and repudiated the claim.

I got a call from the workshop manager, Ms Yolandi Penneken on Monday the 6th January 2025 after I rated the dealership low, I brought all my frustration to her attention and she was not apologetic at all instead she said it was not the dealership's responsibility to arrange a car for me even though my car was booked in for service and repairs as they only have 3 cars on the floor to cater for the entire BMW customers. I asked her why the car was not even washed after service she said it is because the washing it is at roof top and they couldn't drive it to the roof, I asked as to why then I was charged R209 for wash, she couldn't answer but instead she suggested that i bring it in for wash when I am available.

I bought the car at the end of February 2024 but I have already experienced too many challenges, first it was a scratch, then sqwarky sound on the tyre, then in less than 3 months the same tyre was damaged, it simply means I bought the car that was not serviced and with worn out tyres and 3 occasions I was treated so bad and no apology for the inconvenienced caused.

LMG BMW Montana it is a terrible dealership I have ever dealt with since.