No longer the same

I'm a very disappointed at the service I received at BMW Montana. I have been a loyal customer here for the past 9 years, the device was excellent. 1st incident was December 2023, Booked my car for a service and my makeup foundation was ****** from the make up bag that I had forgoton under the seat. The recent incident happened on Monday 30 September 2024, I took my car for a service (brakes and brake pads) and was told they don't have all the parts so the car will be ready for collection on Tuesday. On Tuesday around 4pm the car was still not ready. I waited for more than an hour I got the car after 5pm. The car was not used on Wednesday and Thursday. On Friday afternoon, I noticed 1 tyre badge was missing. I immediately notified BMW Montana and sent photos of the missing badge. They responded with a video of when the car was at the service bay about 40-50 minutes after dropping it off (with a missing type badge). I requested a video of the car when I entered the workshop... the video of me entering was not shared and did not get a response.