Lack of Protection offered

Since i signed up for help - month on month what i owed on my bond has increased. I was not warned about this. within a 3 month period - my bond increased by over R21,000. After 3 failed attempts to get LD Solutions to offer an explanation for this increase in debt, including 2 email requests - I am very disappointed to realised that they are not forthcoming with an answer other than to advise they would request a bank statement. Yesterday i called again to enquire as to the reason that my bond amount keeps increasing. Yesterday i was sent an approval from them from the bank confirming an increase of 21,639. Today - 1 day later i receive a statement to say my bond amount owed has increased yet again by just under R2000. No amount of querying this with LD Solutions has met with an answer or a reason to feel safe that I am protected from this happening again.