REFUND,BAD SERVICE

Placed an order on Nov 2025,an orange dress. The dress was delivered successfully to me on the 6th of December 2025 but due to wrong sizing it didn't fit. I had to lodge in a return through their emails, from the minute it didn't fit, they did not reply,had to go to their nearest store and they told me they're not doing any refund on the items I bought online. Write countless of emails and they successfully rep**** saying that my dress will be collected by their courier guy. 12 of February this year they collected my dress, they didn't even alert me if the dress was in their wearhouse. Wrote emails and they rep**** to say refunds take 7-14 working days. Even now I'm still writing them emails since that 14 days has elapsed they do not reply to any of my email. I don't even know what to do because I need that money.